Participant

Answered

White Balance Picker and Zoom/Hand Tool

Forum|Forum|9 years ago
February 7, 2017
4 replies
6389 views

Having an issue with the white balance picker. Every time I choose it, once I move over the image, the picker changes to the zoom or hand tool, depending on if I'm zoomed in. Can't figure out how to make this stop, which means I can't use the picker at all. This same behavior occurs with the HSL targeting tool as well. Anybody had this happen and have a solution? I'm working on a Mac w/Sierra, LR CC, most recent update available. Thanks in advance for any help.

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Correct answer Akash Sharma

Hi joshual,

Please update to the latest version of Lightroom 6.9. This issue was fixed in the previous update Lightroom: White Balance Eyedropper Tool No Longer Working Properly | Photoshop Family Customer Community

Let us know if that helps.

Regards,

Akash

henryyjjames

Participant

haha I'm still having this issue. on the latest version.

Rikk Flohr_Photography

@henryyjjames You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction.

In the unlikely event the issue is the same, we will merge you back into the appropriate location.

Thank you!

Rikk Flohr: Adobe Photography Org

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lesgro

Participant

I have this same issue, but in ACR. It's is so annoying and has been going on for months. Please offer a solution to this for ACR.

F. McLion

Community Expert

Please update ACR to the latest version 9.10 using the CC desktop app.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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lesgro

Participant

Nope, that doesn't help. The CC app said my Camera Raw CC was already up to date. Then I checked the version by pressing the Toggle F and it say 9.10. And I tried to use the white balance dropper and it zoomed in! The problem still exists.

Sahil.Chawla

Adobe Employee

Hi joshual,

Could you please let us know if you are still facing the issue?

If Yes, then please try the step as suggested above.

If No, then please let us know so that we can mark this as resolved.

Regards,

Sahil

A

ancag77712379

Participant

Having the same problem in ACR - latest version. I have tried everything I could think of with no results. White Balance picker is unusable. Any suggestions on how to solve this? Thank you!