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White Balance Picker and Zoom/Hand Tool

New Here ,
Feb 07, 2017 Feb 07, 2017

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Having an issue with the white balance picker. Every time I choose it, once I move over the image, the picker changes to the zoom or hand tool, depending on if I'm zoomed in. Can't figure out how to make this stop, which means I can't use the picker at all. This same behavior occurs with the HSL targeting tool as well. Anybody had this happen and have a solution? I'm working on a Mac w/Sierra, LR CC, most recent update available. Thanks in advance for any help.

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correct answers 1 Correct answer

Adobe Employee , Mar 09, 2017 Mar 09, 2017
Hi joshual,Please update to the latest version of Lightroom 6.9. This issue was fixed in the previous update Lightroom: White Balance Eyedropper Tool No Longer Working Properly | Photoshop Family Customer Community Let us know if that helps.Regards,Akash

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Adobe Employee ,
Mar 09, 2017 Mar 09, 2017

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Hi joshual,

Please update to the latest version of Lightroom 6.9. This issue was fixed in the previous update Lightroom: White Balance Eyedropper Tool No Longer Working Properly | Photoshop Family Customer Comm...

Let us know if that helps.

Regards,

Akash

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Adobe Employee ,
Apr 03, 2017 Apr 03, 2017

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Hi joshual,

Could you please let us know if you are still facing the issue?

If Yes, then please try the step as suggested above.

If No, then please let us know so that we can mark this as resolved.

Regards,

Sahil

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Having the same problem in ACR - latest version. I have tried everything I could think of with no results. White Balance picker is unusable. Any suggestions on how to solve this? Thank you!

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New Here ,
Aug 19, 2021 Aug 19, 2021

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I'm having the exact same issue in Photoshop / Camera Raw. Latest version is installed.

Problem seems to occur randomly, but within 'one batch'.

I edit somewhere around 40 photos at a time, and load them all in Camera RAW in one instance. 

In one batch I can use the picker, but in an other batch I'm unable to use the picker, as it will zoom to 100% and not use the picker at all. 

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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LATEST

If you have an issue with Camera Raw, then best raise it on Camera Raw forum rather than here in Lightroom Classic forum

 

https://community.adobe.com/t5/camera-raw/bd-p/camera-raw?page=1&sort=latest_replies&filter=all

 

 

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New Here ,
Apr 14, 2017 Apr 14, 2017

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I have this same issue, but in ACR. It's is so annoying and has been going on for months. Please offer a solution to this for ACR.

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Adobe Community Professional ,
Apr 14, 2017 Apr 14, 2017

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Please update ACR to the latest version 9.10 using the CC desktop app.

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New Here ,
Apr 14, 2017 Apr 14, 2017

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Nope, that doesn't help. The CC app said my Camera Raw CC was already up to date. Then I checked the version by pressing the Toggle F and it say 9.10. And I tried to use the white balance dropper and it zoomed in! The problem still exists.

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