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Question

Why is Windows 8.1 not supported and why isn't the Map working any more?

Forum|Forum|7 years ago
December 3, 2018
5 replies
14267 views

Why is Windows 7 supported if Windows 8.1 is not? I would like to know what exactly are the features that work in Windows 7 but not in Windows 8.1? Or is that just some marketing bullshit?

Year ago I bought a new processor by Intel and it said Windows 8.1 isn't supported and I can't install any updates to Windows. After installing an unofficial patch everything works fine and I haven't had any problems at all. There was absolutely no problem with the hardware or the software. It was only coded to check which version of Windows is running and artificially block the updates if it was the "wrong" version. So it was just Microsoft and Intel trying to force people to update to Windows 10. Does Adobe use the same tactics or have a same kind of agreement with Microsoft as Intel has?

I know Windows 8.1 is unpopular but I haven't had any problems with it and at the moment I don't have time to upgrade to Windows 10. After all Windows 8.1 is still supported by Microsoft until 2023. As a paying customer I'm very disappointed Adobe dropped Windows 8.1 even though it continues to support Windows 7. What is the great difference that makes new versions to run on Windows 7 but not on Windows 8.1? Could you provide some technical explanations and practical examples please? Not just some vague excuses like this: "To take advantage of the continued developments in hardware and software, Creative Cloud 2019 apps do not support some older OS versions."

I would even be happy to use the old version of Lightroom but when I'm trying to use the Map, it says it isn't supported any more on the old version. At least make the map working on old versions or explain why it is not possible. I know that I need to update my system at some point but I will do it when the time is right for me. I understand I don't get any new features before updating. But I don't like how companies like Adobe are forcing their customers to update by removing features from old versions. Nowadays there are good alternatives and if this is the way Adobe operates, I'm really considering if I should continue my subscription or not.

This topic has been closed for replies.

A

Anonymous

solved : to download photoshop 2020 on windows 8/8.1 first download photoshop then download CCMaker from https://workupload.com/start/pRVYEWe after downloading CCMaker and extracting it with winrar start CCmaker choose the the third option "install" then search in the photoshop file fir the file named "products" open it and choose the file named "Driver" then choose it and click "next" then "next" and then "install" let CCMaker install photoshop after the install is finished Go to C:\Program Files\Adobe\Adobe Photoshop 2020 folder , then just copy Photoshop.exe on the desktop and make a shortcut of it and *Run Photoshop and you are good to go

T

Thor Egil Leirtrø

Known Participant

End of support for Windows 8.1 from Microsoft was 2018-01-09. End of support for Windows 7 was 2020-01-14. Running these old versions exposes you to security risks.

Don't expect Adobe to support their software on an old unsupported OS. The easy and free fix is to upgrade to Windows 10.

Thor Egil LeirtrøFreelance concert photographer - thoregilphoto.com

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constantinr91421937

Participating Frequently

No, that is not correct.
There are two types of support: Mainstream Support and Extended Support.

During mainstream support, security updates and bug fixes and improvements are provided by Microsoft.

Mainstream support ended on 2015-01-13 for Windows 7 and on 2018-01-09 for Windows 8.1.

During Extended Support, only security updates are offered by Microsoft

Mainstream support ended on 2020-01-14 for Windows 7 and ends on 2023-01-10 for Windows 8.1.

So Win 8.1 is still in Extended Support, while Windows 7 is EOL.

It is still possible to get paid updates for Windows 7 until 2023-01-23 (same date as 8.1 EOL), but this is only for businesses that rely on Windows 7 and use either Professional or Enterprise Edition (maybe Ultimate?) and does not extend support for regular users.

Translated with www.DeepL.com/Translator (free version)

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constantinr91421937

Participating Frequently

look at: Re: Can not Windows 8.1 use Photoshop cc 2019?

John Waller

Community Expert

I did. It works. Sort of. It's a case of doing it just to see if it works.

Downgrade from Win 8.1 to Win 7, install LR Classic CC 8 then upgrade to Win 8.1.

Sure you've got LR running on Win 8.1. But then you're in an unsupported environment and won't get any updates.

Not sure I'd be downgrading my operating system just to install Lightroom then upgrading back to Win 8.1. Just to avoid Windows 10?

It's a nice proof-of-concept but not really practical if you're starting from Windows 8.1.

K

Karl5FAB

Participating Frequently

That's a rather nuclear approach. I know there are hacks that allow one to install Microsoft Office 2019 in a Win 7 or 8.1 environment. There might be something similar for Adobe LC.

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karenc91882058

Inspiring

I just spent an hour with Adobe Tech support who made me uninstall lightroom classic and re-install it because I couldn't get version 8.1 to install. He said that 8.1 works on windows 7 and up. Good thing I backed up pre-sets...

Obviously support was wrong and I now know through google searches that 8.1 only works on 7 or 10 not 7 UP!

If there was a windows library that adobe was using they could just write there own code and not use the windows API. APIs are optional always... What ever windows API they are using no doubt wouldn't exists on a MAC so they likely wrote there own for that so why again couldn't the just write it for windows. Now I am paying for free upgrades that i can't access.

I may as well just go pirate a copy of switch to another software because Adobe support is useless and now I don't get upgrades I am paying for.

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karenc91882058

Inspiring

I should say i don't support pirating software but when Adobe gives me few options to legally do it and upgrading OS is a silly option. That is not Adobe fixing the issue it is adobe abandoning some of its customer base.

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Karl5FAB

Participating Frequently

Good luck in finding an Adobe version that supports Win 7/8.1.

J

Jao vdL

Community Expert

I seem to remember there was a real showstopper bug in one of the system libraries that Lightroom relies on that was botched by Microsoft in windows 8.1 but worked fine in 7 and got refined by Microsoft in 10. Some people that actually use Windows might know more about this.

The map thing is caused by Google updating their mapping API some time ago which killed a lot of software. That has nothing to do with Adobe. Unfortunately they don't update older versions of their software.

GoldingD

Legend

Map is no longer supported in this version of Lightroom

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