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Y
Yves29732378egnf
Participant
May 4, 2023
Question

WIN 10 DNG CODEC 2.0 does not work with AI Denoised DNG Files (Crashes)

  • May 4, 2023
  • 1 reply
  • 1541 views

I installed the latest version of Lightroom with IA denoise but the DNG file generated cannot be previewed in WIN10 Explorer with DNG CODEC 2.0 (latest version). It cashes Explorer. Other DNG files from RAW conversions work fine.

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1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
May 4, 2023

I am not able to replicate this.  Enhanced files show as correct thumbnails and previews in Windows 10 Explorer. I do not experience a crash. 

 

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
Y
Yves29732378egnfAuthor
Participant
May 4, 2023

There is no crash report, the Explorer window just shuts down/disappears. The file is visible when in details or list view modes but crashes Explorer when in Icon views. Must be the CODEC but not sure what option I have to fix that.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
May 4, 2023

Based on that I would refer you to Microsoft for further troubleshooting. 
Make sure Windows and Video card are completely up to date...

Rikk Flohr: Adobe Photography Org
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