Window 11 Lightroom and Classic Crashing after

Report · May 06, 2023

Bought my wife a new computer since her laptop was not performing as well anymore, The computer is well above the specs (other then the RAM). But after a random amount of time of inactivity Lightroom CC/Classic crash and close. This is very frustrating as she loses all the edits. I have tried turn the GPU off in Lightroom (still happens), verfied that the all drivers are update, and Lightroom has 225GB of cache

Specs:

Windows 11

Lightroom CC (6.3.1)
Lightroom Classic (12.3)

Ryzen 9 5900x 12core

16GB Ram

Radeon RX 7900 XT (20GB ram)

Let me know if you need anyother info

Here is the report: I don't know what to make of it...hopefully someone here does.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="12.0.0.202304060538_39d0b25" clientVersion="12.0.0.202304060538_39d0b25" applicationName="Adobe Lightroom Classic" applicationVersion="12.3" build="[202304101834-a085245c]" source="Windows-Client" crashType="n/a">
<time year="2023" month="5" day="6" hour="15" minute="41" second="38" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="049f78a7-74a2-4cdf-8b9f-50c8240a4c3b"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16283" machine="AMD Ryzen 9 5900X 12-Core Processor" model="AMD64 Family 25 Model 33 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="3693 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 7900 XT" description="AMD Radeon RX 7900 XT" driverDate="20230420000000.000000-000" driverVersion="31.0.14051.5006" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI\VEN_1002&DEV_744C&SUBSYS_10021002&REV_CC\6&381E3CC7&0&00000019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000002" instruction="0x00007FFB7D59536C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB7D59536C" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFAF7606885" symbolname="AgGraphicsD2DRef_pushToLua"/>
<stackStatement index="2" address="0x00007FFAF760CBC7" symbolname="AgGraphicsD2D_load"/>
<stackStatement index="3" address="0x00007FFAF74DBC54" symbolname="AgDocumentView::OnEraseBkgnd"/>
<stackStatement index="4" address="0x00007FFAD1DCA102" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FFAD1DC9A5F" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FFAD1DC7343" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FFAD1DC7714" symbolname="unknown"/>
<stackStatement index="8" address="0x00007FFAD1C6A489" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FFB7F518231" symbolname="DispatchMessageW"/>
<stackStatement index="10" address="0x00007FFB7F517EEC" symbolname="DispatchMessageW"/>
<stackStatement index="11" address="0x00007FFB7F52306D" symbolname="GetClassLongW"/>
<stackStatement index="12" address="0x00007FFB7FF52C94" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="13" address="0x00007FFB7DC11AD4" symbolname="NtUserDispatchMessage"/>
<stackStatement index="14" address="0x00007FFB7F517DD4" symbolname="DispatchMessageW"/>
<stackStatement index="15" address="0x00007FFAD1DAFDC2" symbolname="unknown"/>
<stackStatement index="16" address="0x00000001404F2B78" symbolname="GetAppInstance"/>
<stackStatement index="17" address="0x00007FFAD1DB06C5" symbolname="unknown"/>
<stackStatement index="18" address="0x00007FFAD1DE35D0" symbolname="unknown"/>
<stackStatement index="19" address="0x0000000140314246" symbolname="gudeVersion"/>
<stackStatement index="20" address="0x00007FFB7E1B26AD" symbolname="BaseThreadInitThunk"/>
<stackStatement index="21" address="0x00007FFB7FF0A9F8" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000000014F658"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00000000721140A0"/>
<register name="RDI" value="0xFFFFFFFFC1011095"/>
<register name="RSP" value="0x000000000014F4B0"/>
<register name="RBP" value="0x000000000014F720"/>
<register name="RIP" value="0x00007FFB7D59536C"/>
<register name="EFL" value="0x0000000000000206"/>
<register name="LastExceptionToRip" value="0x00000000005902B0"/>
<register name="LastExceptionFromRip" value="0x0000000000000040"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Report · Feb 11, 2024

Did you ever find a solution to this? I have been back and forth with adobe support for months. Today they told me it's on AMD to fix it and there is nothing they can do.

I also have a 7900xt.

Report · Feb 11, 2024

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

Also, please provide much more detail about your particular issue.

Report · Feb 12, 2024

Just checking on your report in case you posted the wrong one. Your's seems to have a crash date of "<time year="2023" month="5" day="6" hour="15" minute="41" second="38" timeoffset="-480" timezone="Pacific Daylight Time"/>"

Report · Feb 12, 2024

The original post with the crash report is from May 2023.