Bought my wife a new computer since her laptop was not performing as well anymore, The computer is well above the specs (other then the RAM). But after a random amount of time of inactivity Lightroom CC/Classic crash and close. This is very frustrating as she loses all the edits. I have tried turn the GPU off in Lightroom (still happens), verfied that the all drivers are update, and Lightroom has 225GB of cache
Specs:
Windows 11
Lightroom CC (6.3.1)
Lightroom Classic (12.3)
Ryzen 9 5900x 12core
16GB Ram
Radeon RX 7900 XT (20GB ram)
Let me know if you need anyother info
Here is the report: I don't know what to make of it...hopefully someone here does.
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="12.0.0.202304060538_39d0b25" clientVersion="12.0.0.202304060538_39d0b25" applicationName="Adobe Lightroom Classic" applicationVersion="12.3" build="[202304101834-a085245c]" source="Windows-Client" crashType="n/a">
<time year="2023" month="5" day="6" hour="15" minute="41" second="38" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="049f78a7-74a2-4cdf-8b9f-50c8240a4c3b"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16283" machine="AMD Ryzen 9 5900X 12-Core Processor" model="AMD64 Family 25 Model 33 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="3693 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 7900 XT" description="AMD Radeon RX 7900 XT" driverDate="20230420000000.000000-000" driverVersion="31.0.14051.5006" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI\VEN_1002&DEV_744C&SUBSYS_10021002&REV_CC\6&381E3CC7&0&00000019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000002" instruction="0x00007FFB7D59536C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB7D59536C" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFAF7606885" symbolname="AgGraphicsD2DRef_pushToLua"/>
<stackStatement index="2" address="0x00007FFAF760CBC7" symbolname="AgGraphicsD2D_load"/>
<stackStatement index="3" address="0x00007FFAF74DBC54" symbolname="AgDocumentView::OnEraseBkgnd"/>
<stackStatement index="4" address="0x00007FFAD1DCA102" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FFAD1DC9A5F" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FFAD1DC7343" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FFAD1DC7714" symbolname="unknown"/>
<stackStatement index="8" address="0x00007FFAD1C6A489" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FFB7F518231" symbolname="DispatchMessageW"/>
<stackStatement index="10" address="0x00007FFB7F517EEC" symbolname="DispatchMessageW"/>
<stackStatement index="11" address="0x00007FFB7F52306D" symbolname="GetClassLongW"/>
<stackStatement index="12" address="0x00007FFB7FF52C94" symbolname="KiUserCallbackDispatcher"/>
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<stackStatement index="15" address="0x00007FFAD1DAFDC2" symbolname="unknown"/>
<stackStatement index="16" address="0x00000001404F2B78" symbolname="GetAppInstance"/>
<stackStatement index="17" address="0x00007FFAD1DB06C5" symbolname="unknown"/>
<stackStatement index="18" address="0x00007FFAD1DE35D0" symbolname="unknown"/>
<stackStatement index="19" address="0x0000000140314246" symbolname="gudeVersion"/>
<stackStatement index="20" address="0x00007FFB7E1B26AD" symbolname="BaseThreadInitThunk"/>
<stackStatement index="21" address="0x00007FFB7FF0A9F8" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000000014F658"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00000000721140A0"/>
<register name="RDI" value="0xFFFFFFFFC1011095"/>
<register name="RSP" value="0x000000000014F4B0"/>
<register name="RBP" value="0x000000000014F720"/>
<register name="RIP" value="0x00007FFB7D59536C"/>
<register name="EFL" value="0x0000000000000206"/>
<register name="LastExceptionToRip" value="0x00000000005902B0"/>
<register name="LastExceptionFromRip" value="0x0000000000000040"/>
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<dumpType>
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<hbLogSessionDllStatus>
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</crashreport>
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