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Windows 11 pro wont send emails

Forum|Forum|9 months ago
June 17, 2025
2 replies
618 views

I cannot get lightroom classic to send emails.

Read all the articles.

I have checked accesss to the sever and ports using terminal, and ports are not being blocked.

Tried all the usuall stufff disabling virus checkers etc , to no avail.

I keep coming back to setting outlook as the default mail app, still cant find out howto do this.

I am using outlook with a hotmail account.

Also tried a gmil account.

Help !!!

Windows

Correct answer Dreamy_build6966

Hi @Dreamy_build6966,

Thanks for the details. I know how frustrating this can be, and I’m here to help you get it https://adobe.ly/4el1QWX’s what I recommend:
1. Using Two-Factor Authentication (2FA)?
If your Gmail or Outlook account has 2FA enabled, you’ll need to generate an App Password; your regular account password won’t work with Lightroom (or any app that connects via SMTP/ports). You can do this from your email account’s security settings:
• For Gmail: https://adobe.ly/4lfm7j4
• For Outlook: https://adobe.ly/3ZKp1nD
2. Set Default Mail App (if using Mail App method):
Go to Settings > Apps > Default Apps → scroll to Outlook → assign it for MAILTO, SENDTO, MAPI, .eml, .msg, and related protocols. Windows 11 Pro handles this slightly differently than Windows 10.
Let me know how this goes. I'll be happy to walk you through any step if needed!

Best,
Anshul Saini

Hi Thanks for the contact.

Since my original posting I have tried loads of stuff and got in touch with support.

They got it working with windows defender turned off.

Here is my current progress :-

I am using windows 11 pro.

Using 2 factor authorization with an "app password" I can get Gmail to sent messages only when Windows defender firewall is turned off.

I have tried putting in inbound rules and out bound rules to windows defender , nothing seems to work.

Using outlook mail , I cant get anything to work.

Gmail will work , with Virgin F secure virus checker , Malware bytes and Nord Vpn running.

Any Idea how to get it through Defender , or how to get outlook up.

I have tried loads of combinations ????

Kind Regards

Mark

ian1

Participating Frequently

when i try to Email frm LRC I GET THE ATTACHED MESSAGE CAN ANYONE HELP

CMass

Community Manager

Hey @ian1,

You might be running into similar issue mentioned in this post: https://adobe.ly/42FNVGk

Let me know if this helps.

^CM

ian1

Participating Frequently

i have read some of the information you directed me to, thank you for that. I am having problems making sense of it all. I very seldom send images from Abobe products but cant remember having a problem in the past.
to recap :
I AM USING A MAC STUDIO RUNNING TAHOE 26 OPERATING SYSTEM
I USE MICROSOFT OUTLOOK TO RUN A YAHOO MAIL ACCOUNT
I USE A PINCODE ON SOME ACCOUNTS TO MAKE APPLICATION CHANGES 2 FA ?

Whilst I am reasonably competent, I struggled to make sense of the solutions offered in the forum. HOW CAN I GET FURTHER HELP PLEASE
REGARDS
Ian

Sent from Outlook for Mac

Anshul_Saini

Community Manager

Hi @Dreamy_build6966,

Thanks for reaching out. I just tested this on my end using Lightroom Classic on a MacBook, and I’m not seeing any issues sending emails through Gmail, Outlook, or Apple Mail.

Here are a few things you can try next:
1. Remove and re-add your email account inside Lightroom, making sure the credentials are entered correctly and verified.
2. Ensure your email account has enough storage space to send attachments.
3. If you’re on a corporate or office internet connection, try switching to a mobile hotspot or home Wi-Fi, just to rule out any firewall or network filtering issues.
4. You can also review and allow all the necessary network endpoints required by Adobe services: https://adobe.ly/4jUxRqc

Also, are you getting any specific error messages when sending the email, and if the sending email progress bar gets completed?

Let me know what you see, and I’ll do my best to walk you through it!

Best,

Anshul Saini

D

Dreamy_build6966Author

Participant

Thanks for coming back to me.

The problem s the validation of the account wont work. I have tried outlook and gmail and pinged the ip address and ports to make sure virus checkers or routers are not blocking them.

On some ocasions i get a message indicating adobe is trying to start a default mail app and cannot do this.

I think the issue is somethng to do with default mail apps in the "windows 11pro" sceurity system, however i cant find anything relavent on the web. The new 11 pro is diferent to windows 10 and 11 home.

D

Dreamy_build6966AuthorCorrect answer

Participant

Hi @Dreamy_build6966,

Thanks for the details. I know how frustrating this can be, and I’m here to help you get it https://adobe.ly/4el1QWX’s what I recommend:
1. Using Two-Factor Authentication (2FA)?
If your Gmail or Outlook account has 2FA enabled, you’ll need to generate an App Password; your regular account password won’t work with Lightroom (or any app that connects via SMTP/ports). You can do this from your email account’s security settings:
• For Gmail: https://adobe.ly/4lfm7j4
• For Outlook: https://adobe.ly/3ZKp1nD
2. Set Default Mail App (if using Mail App method):
Go to Settings > Apps > Default Apps → scroll to Outlook → assign it for MAILTO, SENDTO, MAPI, .eml, .msg, and related protocols. Windows 11 Pro handles this slightly differently than Windows 10.
Let me know how this goes. I'll be happy to walk you through any step if needed!

Best,
Anshul Saini

Hi Thanks for the contact.

Since my original posting I have tried loads of stuff and got in touch with support.

They got it working with windows defender turned off.

Here is my current progress :-

I am using windows 11 pro.

Using 2 factor authorization with an "app password" I can get Gmail to sent messages only when Windows defender firewall is turned off.

I have tried putting in inbound rules and out bound rules to windows defender , nothing seems to work.

Using outlook mail , I cant get anything to work.

Gmail will work , with Virgin F secure virus checker , Malware bytes and Nord Vpn running.

Any Idea how to get it through Defender , or how to get outlook up.

I have tried loads of combinations ????

Kind Regards

Mark

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