Yellow Spots/Background on Macbook Pro

[johnt15052705]

We have a strange issue that has just started happening in our Lightroom on our Mac. Only when Lightroom is open, large yellow splotches can be seen over the Lightroom interface and the photo previews. Also, when we open windows such as Preferences, the background is yellow instead of grey.

We tried calibrating the monitor to no effect, and our histograms look normal in any case.

The oddest thing is that when we export the photos, or try and take a screenshot of what's happening, the splotches do not appear.

Any ideas would be greatly appreciated!

[dj_paige]

johnt15052705  wrote

We have a strange issue that has just started happening in our Lightroom on our Mac. Only when Lightroom is open, large yellow splotches can be seen over the Lightroom interface and the photo previews. Also, when we open windows such as Preferences, the background is yellow instead of grey.

We tried calibrating the monitor to no effect, and our histograms look normal in any case.

The oddest thing is that when we export the photos, or try and take a screenshot of what's happening, the splotches do not appear.

Any ideas would be greatly appreciated!

Someone smeared butter on your screen.

Sorry, I don't have a better answer.

But if traditional screen captures don't show the problem, can you take a photo with your camera or cell phone and show us that???

[ssprengel]

Can we a screenshot of what you see?

Try turning off the GPU in Preferences / Performance, if Mac's have that option:

[johnt15052705]

Thank you for your help! I did try that and tried it just now with no effect.

The problem doesn't show on the screenshots but I've taken a couple pictures of the screen.

You can see it's not just on the photos but will happen on the program's desktop also.

[dj_paige]

Just Lightroom? Or does this happen in other programs?

In Lightroom is it always the same location on your screen or does it move around as you shift views?

I would definitely make sure your graphics card driver is up to date.

Also, please state the exact version NUMBER of your Lightroom (do not tell us words like "current", we need the version NUMBER) and the exact version NUMBER of your operating system.

[johnt15052705]

I was running Mac OS X Yosemite (10.10.5) and Lightroom CC 2015.14 - updating to High Sierra seems to have fixed the problem. Thank you for your help!

[ssprengel]

It looks like a moiré pattern where the dots of the display are not quite lined up with the dots of the graphics card rendering of LR's panels, like it's a new mode that you've not seen before with other programs, but has now been fixed with an OS update, which would have updated the graphics drivers, I'd think.

Keep in mind that LR CC 2015.14 is the last LR CC 2015 release.  Is there a reason you've not updated to LR Classic CC 7.x, where the current version is 7.3.1?  Maybe, now that you've updated the OS, you can install the newer version?

[johnt15052705]

No good reason.  Will do. Thanks, again.

[ssprengel]

Keep in mind that if something is really wrong with a particular version, you can re-install a previous version from the Other Versions item you see after clicking the little down arrow next to the Open button in CC:

Of course the LR catalogs are not backwards-compatible once you've jumped to a new major verison number, in your case 2015.x = 6.x and the newest version series is 7.x.

If you do return to CC 2015/6.0 then you'd also need to install the latest x.14 update after installing the .0 version from the CC-other-versions menu.