Participant

Question

Can not view or import video in Lightroom

Forum|Forum|12 years ago
August 3, 2013
10 replies
26618 views

Hi

I have a problem with my PC. I cannot view or import video in Lightroom.

I have tried both Lightroom 4.4 and 5, with same results.

I have video in these formats: mts, mov and mp4, and they all have the same problem.

I properly have done some "adjustments" of my PC, but cannot find out what has caused the problem.

(It worked before I left for holidays, but not any more...)

Do you have any suggestion what I should do?

Description:

In the Import window, I see this message "Preview is unavailable for this file".

After I press Import, I get this message: "Video support is disable"

For those movies already importer, I can move the cursor over the movie, and view "fast replay" of the movie. However, the play button do not show.

Pressing spacebar only zoom. As do double-click.

I can view the videos using QucikTime or Media Player.

I am using Windows 8 64 bit.

bjarne

This topic has been closed for replies.

R

rebeccak69025805

Participant

i am having this problem also with Lightroom Classic HELP

johng44721896

Community Expert

26March2016

I'd forgotten the fix to this, as I rarely do videos. Had to do it with Lr5.7 importing videos from my iphone and today ran into the dynamic link server failure notice when importing a video from my fuji xt1.

Went to my mac's Sys Prefs and turned off firewall.

Went back and the video from my camera imported just fine. Then back to Sys Prefs and turned my firewall protection back on.

1

10greenmen

Participating Frequently

Thanks, johng44721896, will test

1

10greenmen

Participating Frequently

I am on a Mac, LR is not importing videos, it seems it cannot even see them to import

Geoff the kiwi

Community Expert

10greenmen wrote:

I am on a Mac, LR is not importing videos, it seems it cannot even see them to import

Have a look here....

johng44721896

Community Expert

25Dec15

After having this same problem with Lr 5.7, and reading all this and other google answers I found something that worked for me.

Lr 5.7 running on macbookpro OS 10.7.5 (I know, way out of date operating system). I can't recall at what point Lr stopped importing my videos. Maybe with v5.7. I don't import a lot of videos.

I opened System Preferences, went to Security and Privacy, unlocked it and added Lr 5 to the list allowing communication through the firewall.

I'm not sure if rebooting was necessary, but I did.

Voilà, now importing my iphone mov files goes without a hitch.

I'm not sure what one would need to do on a Windows system, but having a go at firewall permissions seems logical.

T

Tanja2014

Inspiring

i have the same problem with LR CC.

and i don´t expect that adobe will ever fix these issues.

they can add VIDEO SUPPORT to their feature list that is all they care about.

if it actually works.. who cares .. sure nobody at adobe.

since adobe as "support" for videos i have issues with it.

common formats won´t be recognized.

LR CC is just stalling when importing videos.... it´s a sad joke.

there is no error message or anything.. it´s just stalling.

G

G. Spargo

Participant

I have the same problem. I've been digging back into the forums and ADOBE has no answers for a continuing problem.

M

Mishey

Participant

To all those having issues with importing Video to Lightroom... I was having the same issue UNTIL I tried this. When importing, do it through the camera you shot the video on. keep the memory card in the camera, switch it to Video and import. This worked for me!

J

JohnEllert

Participant

Just completed the update to LR 5.3 and that solved all the problems. Back to work.

A

Anonymous

I too am having trouble trying to import *.Mov video files into my LightRoom 5.3 catalog. It can find the files when I select them on the first press of 'Import' and it displays thumbnails with just an icon of a Cine camera on them. If I now press 'Import' again LightRoom displays a Message "Copy and Import Photos" above a progress bar at the top left of the screen. The progress bar moves about half way along then stops and if I wait quite a while a Message Window appears in the middle of the screen with the message "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (3)". No matter what I try I cannot get beyond this point.

HarrieB

Inspiring

Until someone comes up with a better answer all I can advise is to uninstall LR, restart your computer and reinstall. Note: it may very well be necessary to repest this several times!

J

JohnEllert

Participant

I have started having the same problems with both .MOV and .AVI files. Mac Pro, OX X 10.9, Lightroom 5.2. This has to resolve soon - I have a large video project to prepare for a client and suddenly I am having to develop a work-around to even look at the files prior to editing in Final Cut. Grrrrrr. Telling the client, 'sorry, the Adobe product that I relied on to do initial prep is no longer reliable' just doesn't cut it - they don't care, they want their product!

HarrieB

Inspiring

Since upgrading to v5.2 I also can't import video files anymore (MOV, MP4) on my Win 7 64bits.

What's more, a folder containing movies that I once imported in LR now shows as empty (0 files)!

What is going on? I might uninstall LR and reinstall v5.1 but I have made use of the new Noise Reduction in some pictures...

J

JRob_MN

Participant

Just chiming in: I'm having the same problem with LR 5.2 on my MacBook Pro (OS X 10.8.5). Restarting LR has no effect; rebooting the computer results in the ability to import video files, but not to play them back -- and after a failed playback attempt, new video files can no longer be imported until the machine is restarted again.

I strongly suspect that something has been broken in 5.2.

L

LenaRR

Participating Frequently

I'm using LR5 on Windows 7 64 bit SP1, and I can no longer import MP4 and MOV videos. "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (4)"

Video files previously imported in Lightroom 4.3 display commands to play the video, but they're dysfunctional. An error message shows at the top of the screen, "There was an error working with the video."

Thank you.

Lena

L

LenaRR

Participating Frequently

After reading other posts, I realized I'd not rebooted my computer after upgrading to LR5. In the process of closing down and rebooting a message popped up to the effect that LR5 need to run in compatibility mode, and that Windows would fix the issue.

Now everything is working!

Lena

L

LenaRR

Participating Frequently

The problem is back. After closing LR last night I reopened it today and attempted to import more videos. Again the "Connecting toi Dynamic Link server failed" message and every single video rejected.

Error message today:

An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (42)

Formats: MOV, MPG, and 3GP (cellphone)

Could start working again if I reboot, but this is very clearly a bug.

Thanks.

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