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wazkaren
Participant
Dec 27, 2017 9:05 PM UTC
Question

Can't import videos from Sony RX100 into Lightroom Classic CC

When I try to import a video from my Sony RX100 (the first version of the camera) I get "An unknown error occurred while reading the video file".  However, I also have the standalone version of Lightroom on the same computer and I can import the videos without a problem into the standalone version.  I have tried clearing the video cache and turning off hardware acceleration but nothing helps.  Has anyone else run into this?

Thanks,

Greg

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    4 replies

    Neox99
    Neox99
    Legend
    Dec 27, 2017 9:32 PM UTC

    Which format are you recording in:

    "The Sony RX100 records at three different video resolutions, and can record high-definition movies in either AVCHD or MPEG-4 formats. Stereo audio is recorded during movie capture, encoded as Dolby Digital (AC-3) for AVCHD and AAC-LC for MPEG-4."

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    wazkarenAuthor
    Participant
    Dec 27, 2017 9:41 PM UTC

    File format: AVCHD

    Record setting: 60p

    Image Size: L: (17M)

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    wazkarenAuthor
    Participant
    Jan 10, 2018 12:50 PM UTC

    By the lack of response I'm guessing that this is a problem on just my computer?  I tried Adobe support but that was a waste of time, just a bunch of trial and error without answering any of my questions.  I can't seem to get an answer on whether or not A Sony RX100 video in AVCHD (with Dolby audio) is supported by Lightroom Classic CC on Windows 7.

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    wazkarenAuthor
    Participant
    Dec 27, 2017 9:06 PM UTC

    Oh and I can import videos from my Nikon D7200 without issue.  It's just the Sony I can't import;

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