My version of Lightroom, 6.9 on Mac (macOS 10.12 and now 10.13), wouldn't update with the built-in check for updates mechanism, saying for a long while that there were no new versions. After finding that they were, I entered a world of pain.Trying to update told me that the application manager needed to update, but that kept crashing. Digging through various forum posts, and after seeing error U44M1P7, it seemed that uninstalling and reinstalling would be what is required. Uninstall didn't go well, with the uninstaller stalling at 83% with "1 minute to go" for at least half an hour, so I had to force-quit that. Downloading the full installer and running it, it simply crashes, with the following issue (which looks much like the AAM crash, I think):Exception Type: EXC_BAD_INSTRUCTION (SIGILL)Exception Codes: 0x0000000000000001, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYTermination Signal:Illegal instruction: 4Termination Reason:Namespace SIGNAL, Code 0x4Terminating Process: exc handler [0]Application Specific Information:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'Application Specific Backtrace 1:0 CoreFoundation 0x93a20152 __raiseError + 1781 libobjc.A.dylib 0xa6a59346 objc_exception_throw + 2732 CoreFoundation 0x93a20075 +[NSException raise:format:] + 1013 Foundation 0x954a5091 -[NSConcreteTask launchWithDictionary:error:] + 23554 Foundation 0x95375075 -[NSConcreteTask launch] + 325 AdobePIM.dylib 0x03935d2e pim_moveAAMFromOldLocationToAppUtilitiesIfRequired + 645686 AdobePIM.dylib 0x03919167 pim_getCurrentPathType + 214687 AdobePIM.dylib 0x03920e84 pim_syncFromPathToPath + 50768 AdobePIM.dylib 0x0391f7cd pim_syncFromPathToACF + 10289 AdobePIM.dylib 0x0391f3e3 pim_syncFromPathToACF + 2610 Setup.dylib 0x023c94d4 DeploymentEngineMain + 106978111 Setup.dylib 0x023cb68e DeploymentEngineMain + 107841512 Setup.dylib 0x0235a933 DeploymentEngineMain + 61624413 Setup.dylib 0x022c2301 Setup.dylib + 896114 libsystem_pthread.dylib 0xa778a50d _pthread_body + 34715 libsystem_pthread.dylib 0xa778a3b2 _pthread_body + 016 libsystem_pthread.dylib 0xa7789a8e thread_start + 34When it crashed, it told me that the log might help, but the log file just has a link to System Requirements, which my system meets (MacBook Pro late 2013, 16 GB memory).What is my next step in trying to get things going?

Inspiring

Answered

Cannot update or reinstall Lightroom

Forum|Forum|8 years ago
December 2, 2017
3 replies
1245 views

My version of Lightroom, 6.9 on Mac (macOS 10.12 and now 10.13), wouldn't update with the built-in check for updates mechanism, saying for a long while that there were no new versions. After finding that they were, I entered a world of pain.

Trying to update told me that the application manager needed to update, but that kept crashing. Digging through various forum posts, and after seeing error U44M1P7, it seemed that uninstalling and reinstalling would be what is required. Uninstall didn't go well, with the uninstaller stalling at 83% with "1 minute to go" for at least half an hour, so I had to force-quit that. Downloading the full installer and running it, it simply crashes, with the following issue (which looks much like the AAM crash, I think):

Exception Type:	EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:	0x0000000000000001, 0x0000000000000000
Exception Note:	EXC_CORPSE_NOTIFY

Termination Signal:	Illegal instruction: 4
Termination Reason:	Namespace SIGNAL, Code 0x4

Terminating Process: exc handler [0]

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

Application Specific Backtrace 1:

0 CoreFoundation	0x93a20152 __raiseError + 178
1 libobjc.A.dylib	0xa6a59346 objc_exception_throw + 273
2 CoreFoundation	0x93a20075 +[NSException raise:format:] + 101
3 Foundation	0x954a5091 -[NSConcreteTask launchWithDictionary:error:] + 2355
4 Foundation	0x95375075 -[NSConcreteTask launch] + 32
5 AdobePIM.dylib	0x03935d2e pim_moveAAMFromOldLocationToAppUtilitiesIfRequired + 64568
6 AdobePIM.dylib	0x03919167 pim_getCurrentPathType + 21468
7 AdobePIM.dylib	0x03920e84 pim_syncFromPathToPath + 5076
8 AdobePIM.dylib	0x0391f7cd pim_syncFromPathToACF + 1028
9 AdobePIM.dylib	0x0391f3e3 pim_syncFromPathToACF + 26
10 Setup.dylib	0x023c94d4 DeploymentEngineMain + 1069781
11 Setup.dylib	0x023cb68e DeploymentEngineMain + 1078415
12 Setup.dylib	0x0235a933 DeploymentEngineMain + 616244
13 Setup.dylib	0x022c2301 Setup.dylib + 8961
14 libsystem_pthread.dylib	0xa778a50d _pthread_body + 347
15 libsystem_pthread.dylib	0xa778a3b2 _pthread_body + 0
16 libsystem_pthread.dylib	0xa7789a8e thread_start + 34

When it crashed, it told me that the log might help, but the log file just has a link to System Requirements, which my system meets (MacBook Pro late 2013, 16 GB memory).

What is my next step in trying to get things going?

This topic has been closed for replies.

Correct answer Mussau

Finally, success! I downloaded the 6.13 patch, and installed it. Having firewall and Little Snitch disabled probably contributed to some of the success, but I finally got there.

MussauAuthorCorrect answer

Inspiring

Finally, success! I downloaded the 6.13 patch, and installed it. Having firewall and Little Snitch disabled probably contributed to some of the success, but I finally got there.

MussauAuthor

Inspiring

Some steps forward, but some steps backward.

I have been able to get LR 6.0 installed and running, but now I cannot update. The Adobe CC application from the menu bar and the Adobe Application Manager both give me no updates to LR6, but only offer a paid upgrade to Lightroom Classic CC.

Is there a way to get the update to 6.x? Ideally, I'd like to get to 6.13, but even 6.9, which I used to have, would be an improvement over 6.0!

Solutions so far were using chat with support, but they won't help me to do this update, directing me back to the forums.

F. McLion

Community Expert

I suggest to run the CC cleaner tool: Use the CC Cleaner Tool for installation issues

After that, download the 6.0 base installer and the 6.13 update directly from here: Download Photoshop Lightroom

Always reboot between every step.

[Link corrected]

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

MussauAuthor

Inspiring

No joy with this. I was able to download and use the CC Cleaner Tool. I rebooted, tried the installer again, and it failed with a similar message. I tried booting in Safe Mode, and the same problem:

Process:	Setup [480]
Path:	/Users/USER/*/Setup.app/Contents/MacOS/Setup
Identifier:	com.adobe.Installers.Setup
Version:	9.0.0.28 (9.0.0.28)
Code Type:	X86 (Native)
Parent Process:	??? [477]
Responsible:	Setup [480]
User ID:	0

Date/Time:	2017-12-06 11:10:59.358 +1100
OS Version:	Mac OS X 10.13.1 (17B1003)
Report Version:	12
Anonymous UUID:	7F904F21-4300-1731-B1DE-C3F7D97FDEEA

Time Awake Since Boot: 180 seconds

System Integrity Protection: enabled

Crashed Thread:

5

Exception Type:	EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:	0x0000000000000001, 0x0000000000000000
Exception Note:	EXC_CORPSE_NOTIFY

Termination Signal:	Illegal instruction: 4
Termination Reason:	Namespace SIGNAL, Code 0x4

Terminating Process: exc handler [0]

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

Application Specific Backtrace 1:

0 CoreFoundation	0x93a20152 __raiseError + 178
1 libobjc.A.dylib	0xa6a5c346 objc_exception_throw + 273
2 CoreFoundation	0x93a20075 +[NSException raise:format:] + 101
3 Foundation	0x954a5091 -[NSConcreteTask launchWithDictionary:error:] + 2355
4 Foundation	0x95375075 -[NSConcreteTask launch] + 32
5 AdobePIM.dylib	0x02650d2e pim_moveAAMFromOldLocationToAppUtilitiesIfRequired + 64568
6 AdobePIM.dylib	0x02634167 pim_getCurrentPathType + 21468
7 AdobePIM.dylib	0x0263be84 pim_syncFromPathToPath + 5076
8 AdobePIM.dylib	0x0263a7cd pim_syncFromPathToACF + 1028
9 AdobePIM.dylib	0x0263a3e3 pim_syncFromPathToACF + 26
10 Setup.dylib	0x024294d4 DeploymentEngineMain + 1069781
11 Setup.dylib	0x0242b68e DeploymentEngineMain + 1078415
12 Setup.dylib	0x023ba933 DeploymentEngineMain + 616244
13 Setup.dylib	0x02322301 Setup.dylib + 8961
14 libsystem_pthread.dylib	0xa778d50d _pthread_body + 347
15 libsystem_pthread.dylib	0xa778d3b2 _pthread_body + 0
16 libsystem_pthread.dylib	0xa778ca8e thread_start + 34

Something seems to be wrong with launching a subsidiary process, as though something was no longer mounted or something.

Any clues?

KR Seals

Community Expert

This looks like a clue to me, but I'm not expert in these error logs:

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

It seems to be a permissions issue. When did you update to High Sierra? I haven't had the problem myself, but there are reports of OS updates changing file/folder permissions. I would check that. It's a wild guess on my part.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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