Skip to main content
appletm0
appletm0
Participant
November 17, 2018
質問

Canon EOS R Raw File Support - Updated Lightroom but still no support

  • November 17, 2018
  • 返信数 2.
  • 7676 ビュー

Hello,

I have recently purchased the new Canon EOS R and have completely updated all Adobe products through creative cloud, including Lightroom Classic CC; version is now updated to Lightroom Classic version: 7.5 [ 1186149 ].

When I go to import the files from my SD card, the CR3 filenames show, but I am unable to see the actual photos.  When I click on one of the photos, I receive a message, "could not read preview".

Am I doing something wrong?  Please advise.  thanks.

Regards.

Mark.

このトピックへの返信は締め切られました。

返信数 2

GoldingD
GoldingD
Legend
November 17, 2018

If your copy of Adobe Creative Cloud Desktop App is reporting that your Creative Cloud applications are up to date, and up to date means v 7.5, well then your Adobe Creative Cloud Desktop application needs to be updated. In fact replaced. A new install. A problem occurred a few versions ago with just that situation.

Go to the Creative Cloud product web page and download a fresh new copy.

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

And after you have your new Adobe Creative Cloud Desktop up and running, make sure it is checking itshelf for updates:

appletm0
appletm0作成者
Participant
November 17, 2018

Thanks for your reply.

I have tried to reinstall the creative cloud just now and I am able to do a repair but if I need to do a fresh install it says I will need to uninstall the other adobe apps as the creative cloud is required.  I don't really want to do that unless I'm absolutely sure its going to fix it.

With the repair, it seemed to install the app again anyhow but still the version for Lightroom classic CC shows an up-to-date version of v7.5, which is obviously not correct.  Any other ideas?

Thanks.

GoldingD
GoldingD
Legend
November 17, 2018

Well, why did I not mention this earlier. (edit/opps, I did, did not mean to be snide)

A couple of version upgrades back, for the Adobe Creative Cloud Desktop Application, an issue was resolved. Turns out it was reporting the Creative Cloud Apps as up to date when in fact they were not.

Solution is to update the Adobe Creative Cloud desktop.

Available at:

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
November 17, 2018

You need Lightroom 8.0.

The sometimes confusing Cloud updating process is correctly reporting that there are no updates for 7.5 but there is a brand new version 8.0 waiting in the Cloud desktop app, providing your operating system supports it.

Which operating system are you running?

appletm0
appletm0作成者
Participant
November 17, 2018

Thanks John.  I did wonder if there was an issue but the software told me the most recent version was installed.  I am on a mac and all IOS updates available are installed.  Any other ideas?

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
November 17, 2018

I am on a mac and all IOS updates available are installed.

Can you confirm that? Exactly which operating system, and which version number, is listed?

Find out which macOS your Mac is using - Apple Support

Any other ideas?

Try Available updates not listed for Adobe Creative Cloud applications​

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices