Crashing When Adding Songs to Slideshow in Lightroom Classic 10.1.1

Community Beginner ,
Jan 22, 2021 Jan 22, 2021

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Is anyone having problems with Lightroom Classic crashing when adding songs to a slideshow?  I have been experiencing this for months.  It seems to happen when I add a song and thinking that it has added it, move the cursor to something else like "+ to add another song" or Fit To Music.  I sometimes am "lucky" if I let it set without moving the cursor for, sometimes 5 minutes or more.  There is also no indication that Lightroom is busy like a circular cursor or any other change that I can see.   I am on the latest release, but since it has been happening for months it is a defect in more than just the latest release.  I have always responded to the "Crash Report" screen each time with my email and symptom with no response.  I have (with no exageration) had at least 40 crashes.  I do a weekly slideshow for my Photo Club and it is really agrevating.  I also have called support 3 or 4 times and mostly I get a sales pitch, but no real support.  It appears to me that they don't pay any attention to the "Crash Reports) if they even see them - or the Slideshow function in Lightroom Classic is way down on their priority.

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Crash or freeze

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Explorer ,
Feb 19, 2021 Feb 19, 2021

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I am having this problem too.  I get a message that the application is using too much memory and to shut down all other applications (although nothing is running except LRC) and then I have to force quit.  I am using the newest version of LRC on a Macbook Pro with 16 GB of RAM and 1 Tb. of storage with 861 GB available.  I have exited LR, rebooted the computer and tried again but nothing helps.  Any help would be appreciated.

 

Susan

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Explorer ,
Feb 19, 2021 Feb 19, 2021

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Here is a screen shot of the message I get when the program stops responding.

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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can you tell us which version of Lightroom you are using, which kind of computer, Mac or PC and which operating system you are using?

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Explorer ,
Feb 19, 2021 Feb 19, 2021

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If you are asking me and not the original poster, as noted above, I am using Macbook Pro 16" with Big Sur.  LrC is up-to-date ver. 10.1.1.  I have used slideshow without problems previously although not since November.

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Adobe Community Professional ,
Feb 20, 2021 Feb 20, 2021

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I have read about problems with various parts of LrC 10.1.1 and Big Sur...and also that Adobe is. working on fixes for different bugs.

As always, a software is released, a new operating system comes out, and then adjustments need to be made.

I apoligize that I dont have any answers right now, so please check for updates in the Adobe Creative Cloud.

WIth the Adobe engineers, it is never one and done - they keep working and like every softtware company out there, is always trying to stay on top of bugs that appear when other software comes into conflict. If you need to complete a project, I do suggest working on another system with either older Mac OS or older Lightroom. I often keep an external drive loaded with a Mac OS I know was working. When I need to finish a project, I boot from that external drive, load the software I want to work with, and the project and rarely have problems....

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Same problem on Win10 on two different computers. Latest LrC always crash when adding music. Tried differen codings for sound.
Problem arose in an update long time ago

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Maybe one of the Adobe staff can join in here to help out?

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Community Beginner ,
May 01, 2021 May 01, 2021

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You are right that it started some tome ago.  I have found a decent, at least for me, process that works most of the time.  I always wait 5 minutes after adding song before moving the cursor.  Then I go back to Library, wait a couple of seconds, and them back to Slideshow to add another song following the above process.  Works most of the time.

Signed  -  bferderer

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