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M
mcgege
Participating Frequently
October 22, 2020
Answered

Error generating smart previews on import

  • October 22, 2020
  • 5 replies
  • 1770 views

Hi everyone,

I just upgraded my Lightroom Classic v6 to v10 (on Windows 10). When I'm importing now new photos, I get this error: "Some Smart Previews were not built. Photos failed to build."

On my import I use "Copy as DNG" with the options

  • Previews:  1:1
  • Build Smart Previews
  • Develop Settings:  <my own>
  • Metadata: <my own>

 

Import seems to work, but this error message is strange. Any idea?

    This topic has been closed for replies.
    Correct answer GoldingD

    All having this issue

     

    Take a look at:

     

    https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-v10-smart-previews-not-loading/5f9a16a749d3ca3d56ba9b8e

     

    Now that posting is lacking in detail. But is it the issue?

     

    If so, add to that posting. Give a lot more detail than what the original poster has provided. include your sys info (as in my example) include error message, include screen shots, tell them what you were doing

     

    IF THIS IS NOT YOUR ISSUE, please, create a new posting at the feedback site. Include a reference to that posting as a reply to this discussion to help others.

     

    Sounds like a bug

     

    5 replies

    GoldingD
    GoldingDCorrect answer
    Legend
    October 29, 2020

    All having this issue

     

    Take a look at:

     

    https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-v10-smart-previews-not-loading/5f9a16a749d3ca3d56ba9b8e

     

    Now that posting is lacking in detail. But is it the issue?

     

    If so, add to that posting. Give a lot more detail than what the original poster has provided. include your sys info (as in my example) include error message, include screen shots, tell them what you were doing

     

    IF THIS IS NOT YOUR ISSUE, please, create a new posting at the feedback site. Include a reference to that posting as a reply to this discussion to help others.

     

    Sounds like a bug

     

    M
    mcgegeAuthor
    Participating Frequently
    October 30, 2020

    Yes, this seems to be the same issue ... I linked this thread to that post

    ralphsomma
    ralphsomma
    Known Participant
    October 29, 2020

    Has anyone tried reinstalling the previous version of LRC from the Creative Cloud Desktop app?
    I did just that to roll back Photoshop which was also experiencing very serious problems with the latest version and was able to restore full functionality to Photoshop albiet with a previous version.
    Of course LRC presents a unique challenge - the latest version also updated the LR catalog which is likely not compatible with previous versions of LRC. I did keep the copy of my caltalog that was created with the update but wonder if anyone tried this.

    R
    rsearlenz
    Inspiring
    October 25, 2020

    I have the same problem .When i imported them by copying (no dng) smart previews were built. It must be something to do with the new build

      M
      mcgegeAuthor
      Participating Frequently
      October 25, 2020

      Thanks for the info - so I'm not alone 🙂

      Is there a way to inform Adobe on this? I was always redirected to a FAQ or this forum when searching for a support option ...

      Ian Lyons
      Community Expert
      Ian LyonsCommunity Expert
      Community Expert
      October 25, 2020

      You can notify  Adobe at https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872  The forum is monitored by Adobe QE and Engineering. So, a lot more chance of it being picked up than here.

       

      BTW, check if there is a recent (i.e. no more than one week old) existing thread on the topic before creating a new thread

      GoldingD
      GoldingD
      Legend
      October 22, 2020

      see: https://www.lightroomqueen.com/community/threads/smart-previews-fail-to-build.30218/

       

      specically that via Victoria Bampton

       

      M
      mcgegeAuthor
      Participating Frequently
      October 22, 2020

      It's happening only on the import - if I do it manually (Library > Previews > Build Smart Previews) it seems to work.

      I also checked the folder permissions, they're fine ... next try might be to delete the whole Smart Preview folder, but let's see if another idea comes up  🙂

      M
      mcgegeAuthor
      Participating Frequently
      October 24, 2020

      So I deleted the whole Smart Preview Folder and rebuilt all Smart Previews. Folder was recreated, manual rebuild of the previews seems to work fine.

      But it's still the same: When I import new photos, I get this error ...

        GoldingD
        GoldingD
        Legend
        October 22, 2020

        Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

         

         

         

         

         

        M
        mcgegeAuthor
        Participating Frequently
        October 22, 2020

        Here's the System Info:

         

        Lightroom Classic version: 10.0 [ 202010011851-ef6045e0 ]
        License: Creative Cloud
        Language setting: en
        Operating system: Windows 10 - Business Edition
        Version: 10.0.19041
        Application architecture: x64
        System architecture: x64
        Logical processor count: 8
        Processor speed: 4,2 GHz
        SqLite Version: 3.30.1
        Built-in memory: 16322,5 MB
        Real memory available to Lightroom: 16322,5 MB
        Real memory used by Lightroom: 2376,1 MB (14,5%)
        Virtual memory used by Lightroom: 2765,5 MB
        GDI objects count: 722
        USER objects count: 2029
        Process handles count: 2173
        Memory cache size: 1110,9MB
        Internal Camera Raw version: 13.0 [ 610 ]
        Maximum thread count used by Camera Raw: 5
        Camera Raw SIMD optimization: SSE2,AVX,AVX2
        Camera Raw virtual memory: 703MB / 8161MB (8%)
        Camera Raw real memory: 621MB / 16322MB (3%)
        System DPI setting: 144 DPI (high DPI mode)
        Desktop composition enabled: Yes
        Displays: 1) 3840x2160, 2) 1680x1050
        Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

        Graphics Processor Info:
        DirectX: NVIDIA GeForce GTX 1050 Ti (27.21.14.5206)

         

        Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
        Library Path: E:\Bilder\Lightroom\Lightroom Catalog-v10.lrcat
        Settings Folder: C:\Users\gege\AppData\Roaming\Adobe\Lightroom

        Installed Plugins:
        1) AdobeStock
        2) jf Data Explorer

        GoldingD
        GoldingD
        Legend
        October 22, 2020
        2) jf Data Explorer

        Probably not your issue. But check that plugin for v10 compatibility. In your plugin manager, click on it, LrC v10 will note if it is an issue. An update exists

         

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