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YeldarbPrahs
Participating Frequently
June 6, 2013
Answered

files appear to be unsupported or damaged

  • June 6, 2013
  • 8 replies
  • 48153 views

I'm synchronizing my LR files with my Hard Drive files.  I get an Import Results page that says:  Some import operations were not performed.  The files appear to be unsupported or damaged.  It then lists the files that could not be imported.  When I look at the files, some are .CR2 (Canon RAW) files, some are .TIF files, and some are .PSD files. 

I don't know when the problem originated, but I was able to open them earlier.  There are hundreds of files that cannot be read.

Windows 7; LR 4.4; Photoshop CS6

Help will be very much appreciated

    This topic has been closed for replies.
    Correct answer Lady_Blackshapes

    Here's a fix:

    Try to move the original file somewhere else. Chances are finder will kick your butt and say nope, some data is unreadable. Select all the items a second time, right click -> New Folder with items. Bingo that will work. Move that folder out, start your Lightroom catalog and point it at the new folder.

    This will only work if you can read the file in another application. (PS, Windoze etc....) If the file is corrupted elsewhere then it is corrupted. I don't know why this works, but it just does.

    Best of luck

    8 replies

    Marymargret101
    Marymargret101
    Participant
    October 4, 2018

    Hello,

    it's now 2018 and I was also having this problem. I ended up putting the file into PS and saving it and the same error showed up. Only in PS it informed me that the file name was not valid. I realized all my failures to import had special characters in it ex: //??. Try deleting those characters and importing again. Worked for me.

    Hope this helps someone else since this is the first link that shows up in google for help.

    Best of luck.

    L
    Lady_BlackshapesCorrect answer
    Participant
    July 18, 2016

    Here's a fix:

    Try to move the original file somewhere else. Chances are finder will kick your butt and say nope, some data is unreadable. Select all the items a second time, right click -> New Folder with items. Bingo that will work. Move that folder out, start your Lightroom catalog and point it at the new folder.

    This will only work if you can read the file in another application. (PS, Windoze etc....) If the file is corrupted elsewhere then it is corrupted. I don't know why this works, but it just does.

    Best of luck

    D
    djharris69
    Participating Frequently
    June 18, 2016

    I'm having this same issue with both JPG and TIF files that Windows has no problem reading/viewing.

    D
    dj_paige
    Legend
    June 18, 2016

    This thread was started 3 years ago. Maybe you could start from the beginning, explain your problem in detail, with screen captures if possible. Please be sure to provide the exact version NUMBER of Lightroom, the camera that took these photos, your operating system, and the exact unedited word-for-word error message.

    D
    djharris69
    Participating Frequently
    June 19, 2016

    Sure. Except this 3 year old question was never answered but comes up near the top of a Google search.  There were multiple cameras involved and not all the failed imports came from my cameras and some even came from the web.  The original question has the same error and I get this is at the end of the import from within Lightroom, after telling it to synchronize folders.  I'm a creative cloud subscriber so I have the latest version but I'm not in front of my computer right now to tell you other than I remember it's some variation of CC 2015, and, according to the Adobe Creative Cloud manager, its "up to date."  The error is at the end of an import so I'll go through the entire failed import sequence and get screenshots for you but the error was also exported into a text file. The exported error message is what I searched for in google that led me to this question.

    S
    scottwild
    Known Participant
    May 26, 2016

    I'm having the exact same issue. Hundreds if not thousands of images are coming up with the same message.

    Not sure what has happened. Did you or anyone else on this thread figure this out? Please help!!!

      T
      Tom Mackie
      Participant
      October 13, 2014

      The original question doesn't seem to be answered. I have been having this same issue with TIFF files that I have created from the RAW, when I try to export them as a JPG I get the same message. This is happening more and more now to the point of being annoying. Come on Adobe, correct these issues.

      photographyprostudio
      photographyprostudio
      Participant
      September 22, 2013

      Probably you buy new camera and recognise that your photo or photos are out of focus and i think this is the reason for this message. I buy also new camera and it happens to me. yu can check if setup your camera to save to types of formats. raw and jpg. as you can understand that the jpg file it is ok but if you see better your are out of focus. if also check the raw file in lightroom you can see also that is out of focus.if you tray in photoshop you have the same proplem but different message and file is damage.

      THG_BO
      THG_BO
      Inspiring
      June 6, 2013

      Hi,

      There are limitations in lr with importing tiff. Not all comression methods are supported (zip is supported).

      There are limitations with psd. You must store them with maximum campatibility.

      CR2 should work, if you do not own the news canon camera...

      You should open your files with some other raw/image viewer. You can use xnview or irfanview to do so.

      Sumit Singh7733893
      Community Manager
      Sumit Singh7733893Community Manager
      Community Manager
      June 6, 2013

      Can you please check the files which were not imported in Lightroom in any other program.

      Y
      YeldarbPrahsAuthor
      Participating Frequently
      June 6, 2013

      They are not viewable in Windows Explorer or Bridge.  When I try to open them in PS CS6 I get the message:  "Could not complete your request because it is not the right kind of document."

      Y
      YeldarbPrahsAuthor
      Participating Frequently
      June 6, 2013

      Thanks for the reply.  Tried using IrfanView, and it gives an error message "Unknown file format, empty file or file not found!

      Does anyone have any idea why, or how, these file got corrupted, and how I can get them back?

      Thanks,

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