Help! Lightroom gets "stuck" when importing

Forum|Forum|8 years ago
August 25, 2017
2 replies
20605 views

I just downloaded the photography creative cloud (Lightroom and photoshop) , and i am not about to import photos. I have tried doing it directly from the SD card, moving them from photoshop elements, and moving them from other picture files in my mac computer. Every time I try, the program appears to be working but gets stuck while importing (screen only says 'Importing files...'). I can stop it, but i still cannot import. Any suggestions are greatly appreciated!!

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kentdesign

Community Expert

Have you watched the free videos on Adobe.com?

L

LoreqAuthor

Participant

Thanks for your reply, and I apologize because I just realized that spell check changed a couple of words, and my meaning was difficult to understand. I am using Lightroom, and every time I try to import pictures, the program gets stays on the screen that says "importing files..." I have tried restarting the program and the computer, and even uninstalling it and installing it again. just FYI, I am using a mac computer (older model, mid 2011)

kentdesign

Community Expert

HI,

When you click on the word IMPORT on the bottom left of the Library Module, you should get the Import Screen.

From there you need to work your way clock wise around the options of the Import screen, meaning you need to select Where you want to import from, Where you want to put the images, which images you want to import ( these need to be checked), do you want to move, copy, or just add the photo files, and any other options you want as in the screen shot below.

Or are you having problems once past that point?

kentdesign

Community Expert

HI - Need a few more details.

What do you mean you are "not about to import photos?"

If you are talking about Photoshop, Photoshop works on one image at a time and you Open a file, Save and Close a file, as with any other application.

If you are talking about Lightroom, the only way LR can let you view your images is by importing them. LR is a data base and functions like a physical book library, creating a catalog of the data about each image including where the actual image is located on your computer or drives. When you import you can select different settings and also tell LR where you wan the actual photo file to move or you can "add" and leave the photo file where it is.

You can import from a card, you can import from any location on your computer or ext drive.

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