Skip to main content
Participant
March 13, 2018
Answered

Lightroom 6 Will Not Run - APPCRASH

  • March 13, 2018
  • 1 reply
  • 945 views

So I just purchased LR6 brand new (mobile addition) The instructions tell you to copy the contents of the CD into a directory on your computer and then run set-up.exe from that directory.  When I do it takes about 5 seconds and I get the message below.  I am running windows 7 64Bit and I am the admin of the computer.  I have turned off virus software and have take the UAC down to the lowest option.  So when that didn't work slide over to my windows 10 64 bit computer and did the exact same thing and it won't run their either.  Stressful when you have a few hundred RAW files that you need to work on.  Any help or suggestions would be great.

Thank you,

Bill

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    lightroom.exe

  Application Version:    6.5.0.10

  Application Timestamp:    56e2e2da

  Fault Module Name:    MSVCR120.dll

  Fault Module Version:    12.0.21005.1

  Fault Module Timestamp:    524f83ff

  Exception Code:    40000015

  Exception Offset:    0000000000074a46

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

  Additional Information 1:    0133

  Additional Information 2:    0133ab70a08f7ec2da18403ad9fb0964

  Additional Information 3:    5ac7

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi Billc,

    Sorry to hear about Lightroom crashing, could you please try the steps mentioned here and let us know if it helps:

    Crash in Lightroom CC 2015/6 in Windows with exception code 0xc0000409 in the faulting module MSVCR120.dll, after the Li…

    Regards,

    Sahil

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    March 13, 2018

    Hi Billc,

    Sorry to hear about Lightroom crashing, could you please try the steps mentioned here and let us know if it helps:

    Crash in Lightroom CC 2015/6 in Windows with exception code 0xc0000409 in the faulting module MSVCR120.dll, after the Li…

    Regards,

    Sahil

    Participant
    March 13, 2018

    Thank you I will try this Wednesday night I out of town today. This will

    be great if this is all it is.

    I will let you know.

    Bill

    On 03/13/2018 11:41, Sahil.Chawla wrote:

    LIGHTROOM 6 WILL NOT RUN - APPCRASH

    created by Sahil.Chawla in Lightroom Classic CC -- The desktop-focused app - View the full discussion