Participant

Answered

Lightroom CC (2015.8) / 6.8 update problem

Forum|Forum|9 years ago
December 9, 2016
8 replies
12431 views

Hi - Windows 7 and Lightroom (2015.8) / 6.8 update - the Adobe Application Manager tried to install the update and asks me to close LR. So I close LR and press continue - and the AAM aks me to close LR over and over again... If I stop the LR-process with the task manager the AAM is also gone...

Shutdown of the PC now needs 15 minutes, LR is not usable, if I want to close LR now, it shows a message like "collecting informations"... But it is still the old Version 6.7

This topic has been closed for replies.

Correct answer axmelissarios1

Hi all,

We're tracking this install issue and would like to gather some logs. Could you please follow the instructions here to produce a log so that we can track down where the corrupted file is hosted? Log Collector Tool

Please send them to me at rios [at] adobe [dot] com with the subject line "Lightroom 2015.8/6.8 Error U44M1P7: CRC Assets1_1.zip".

Thank you,

Melissa

micrete

Participant

Still same problem and no solutions in sight. While trying to update from 6.7, not only update failed by myLR wnet back. to 6.0 and I'm stuck with it. Help!!!!!!

dj_paige

Legend

Hello micrete, this is a very long thread with a number of people saying their problem has been solved.

Please describe your problem in detail, and state what things you have tried.

Jim_Kirk

Participating Frequently

I am a CC full subscription user-have been for 3 years. Windows user.

I had CC with LR(6.8), PS, DW, Acrobat, Media Encoder working without problem on a Win10 Pro desktop and Win10 Pro Laptop. All versions were current (LR@6.8). No problem until:

I bought a new W10 desktop computer and deactivated the Laptop so I had an open CC install.

So I did the same procedure I've done many times before. Installed the CC program on the new computrer and then downloaded my apps. I figured that all apps would install with the most current version, I mean who'd expect an old version with a fresh install since its a web download. Seemed true for all but LR which installed as 6.3 (huh!, I installed late Feb 2017). I then got the CC notice for LR "update available."

Same problem as reported in this thread "error u44m1p7." I tried the solutions recommended by Adobe for this error:

https://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

None of them worked and I got the unzip CRC error when I downloaded the update manually.

Two call two tech support with two remote sessions to my computer. Each lasted about 1 hour and lots of changes to permission on Adobe folders, downloads, reinstall of LR, all while I watched my desktop changing under remote control. Trusting person I am (maybe I shouldn't be LOL).

Each time no solution. and each time the tech said he will escalate the problem and Adobe will call back in 1-2 hrs 1st session (never called) or 10-20 minutes 2nd session (never called).

Really not happy so I went to the LR Adobe forum (should have done this first but never had any problem with CC or LR ever!).

The solution that worked was to use the dropbox setup file provided by RaphaBonelli (which unzips with no CRC errors):

https://www.dropbox.com/s/rii23fo0716vfxo/setup.zip?dl=0

The date this worked for me is March 1, 2017. Yep, March 1, 2017 and the problem is still occurring when you update LR via the CC program or you follow the Adobe advice and try their 4 solution (helpx link) or call tech support.

Live and learn but what a gigantic waste of my time. I hope this saves someone else some time.

Jim Kirk

nicka31410090

Participant

Lightroom CC2015.8 Update on Windows 10. Same problem here, I did everything, I've tried to install it both ways, with creative cloud and with a corrupted setup.zip and there's no solution.

I'm sending my log, please check that setup.zip on server, the folder Assets1_1 is corrupted.

Thanks

D

Diogo Miranda

Participant

Same problem here, no workaround work.

Logs send by email as requested.

Thanks in advance.

axmelissarios1

Correct answer

Community Manager

Hi all,

We're tracking this install issue and would like to gather some logs. Could you please follow the instructions here to produce a log so that we can track down where the corrupted file is hosted? Log Collector Tool

Please send them to me at rios [at] adobe [dot] com with the subject line "Lightroom 2015.8/6.8 Error U44M1P7: CRC Assets1_1.zip".

Thank you,

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe

M

Martin Rosindale

Participating Frequently

Melissa, thanks for acknowledging that there is problem with the Installer, a step in the right direction. Given that this issue has existed since LR 6 was first released it's disappointing that this admission has taken so long.

Can I suggest that the next version of LR is first issued with a Release Candidate for users to try out, a sensible procedure that was used with previous versions.

riceboy

Participant

Similar problem here. I have been a LR user since LR3 and never had a problem until the LR6.8 update. My LR will not run after this update. Just want to be on the safe side and skip LR6.8 for now. After this problem has occurred, my solution to restore my system is to reinstall LR6.0 (luckily I still have this file in my hard drive) and then run the LR6.7 update file that I download from Adobe web site. My system is now back to normal.

Adobe. Thank you for wasting hours of my time to install/remove/download/reinstall/remove/download/install/install... LR6.8/6.7/... (via Adobe download manager and via downloaded file) I will stay with LR6.7 until I buy a new camera and lens.

jayparedes

Participating Frequently

Here's what finally worked for me.

First whenever I downloaded the update, whether through the CC App or the manual download, from my work PCs; I would get a corrupted download in the file Assets1_1.zip, and the update would not install. I did this on multiple computers, with multiple OSs and the results were always the same.

Over the weekend I manually downloaded the update from home (Comcast) and that copy was not corrupted. I uploaded the update to my Microsoft Onedrive cloud folder and then downloaded it from work today and it still unzipped just fine. The update then installed without a hitch.

So it seems that whatever server I am being redirected to for the download at work has a corrupt copy of the setup.zip file, while the one I am directed to at home is just fine. Looking back through the forums it seems like this has happened before and Adobe needs to check how they are distributing these updates to make sure people are downloading files without corruption issues.

ivaann21

Participant

will you mind sharing the onedrive or dropbox link to download the correct copy of the installtion file? same CRC error here from Official download link.

R

RaphaBonelli

Known Participant

Here is the working file. Just unzip and install.

Dropbox - setup.zip

F

Franz-Xaver-43

Participant

Similar problem here with LR 6 (not CC): update from 6.5 to 6.8 => errorcode U4M1P7.

Then I downloaded the patch installer for 6.8.

Same error code.

OS is Win7/64.

What can I do?

Akash Sharma

Legend

Hi Franz-Xaver,

Please refer this article and follow the steps mentioned Updates don't install | Update failure or U44M errors in Adobe Photoshop CS6

~Akash

F

Franz-Xaver-43

Participant

I did this - didn't work:

- first deinstalled this wrong LR6

- new installation of Lightroom_6_LS11.exe / ok

- AdobePatchInstaller.exe for 6.8

=> error code U44M2P7

Akash Sharma

Legend

Hi ralphh,

Could you please try installing Lightroom 6.8 update from the direct download patch Keeping Lightroom Up-to-Date and let us know if that helps.

Regards,

Akash

jayparedes

Participating Frequently

I have the same issue. All my other creative cloud apps updated just fine, but Lightroom CC will not update to 2015.8. I receive Error U44M1P7 from the Creative Cloud Application. Installation progresses to 100% and then fails. I tried uninstalling Lightroom CC and it uninstalled fine. It reinstalled fine, but then the update fails again. Following the troubleshooting for Error U44M1P7 just results in Error 49. I tried manually downloading the update form Install Photoshop Lightroom , but that also goes to 100% and then fails, and no error log is generated. Please note that wen extracting the setup.zip file it always gives an error that Assets1_1.zip is corrupt. Regardless of the browser used to download (IE, Chrome, Edge, Firefox) or which Zip extractor is used (Windows, 7-Zip).

Akash Sharma

Legend

Hi jayparedes

Please refer the article "Installation failed" error U44M1P7 with Adobe Creative Cloud or Adobe Creative Suite 6 updates and follow the steps mentioned.

Then,try the direct link Install Photoshop Lightroom

If that does not help, Uninstall Lightroom and install Lightroom 6.0 from http://trials3.adobe.com/AdobeProducts/LTRM/6/win64/Lightroom_6_LS11.exe?PID=2159997 and update it to latest 6.8 from the direct download link above.

Regards,

Akash

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