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Sulco
Participating Frequently
February 22, 2018
Question

Lightroom CC Classic not Responding

  • February 22, 2018
  • 13 replies
  • 26656 views

I have just updated to the latest version 7.2 (1156743) and still have the same problem as before. When in the Library module everything I try I get the spinning blue circle and Lightroom showing not responding. This continues for a long time and then comes back to life until I do something else. Such as click on another image, trying using the slidder bars on the images or file system. I am running Windows 10 Pro, with a 256SSD and 1TB hard drive. Lightroom library is on the SSD and the images are on the hard drive. I have 16GB memory on a laptop. All other apps are working fine including Photoshop and Bridge, it is only Lightroom that is virtually unuseable.

    This topic has been closed for replies.

    13 replies

    jacquelingphoto2017
    Community Expert
    Community Expert
    July 30, 2018

    Most of the times "Not Responding" means there's not sufficient system resource. The amount of resource an application uses while in use is far more than that used while at rest. Many times it requires more than twice the amount of resource while in use than while at rest. It would appear the resource to open the images in the library is limited. Have you tried removing some of the images from the library and see what happens? Probably working from a project folder having just the images you're currently working with. Or remove some of the images from the library. You remove images from the library this way:

    1. With the image open, tap the delete key
    2. Chose remove (at the right) on the pop-up dialogue box.

    The video  how to remove images from lightroom classic cc library - Bing video  explains how you can remove images from the Lightroom catalogue without removing it from your computer, as well as how to remove it totally from your computer.

    Compare your resource with the information at  https://helpx.adobe.com/lightroom/kb/optimize-performance-lightroom.html and see where you require to optimize your resource.

    Also you could work in Lightroom while simultaneously having the Task manager up to see if something else is grabbing the CPU intermittently during these “not responding” moments.

    Please let us know if this helps.

    JG

    Known Participant
    July 31, 2018

    "Most of the times "Not Responding" means there's not sufficient system resource."

    Very powerful iMac, 32GB of memory, no other applications working.  It's an Adobe problem, period.

    jacquelingphoto2017
    Community Expert
    Community Expert
    July 31, 2018

    Thank you for your feedback. I can understand you being extremely annoyed, I would be also. We would really want to see this issue resolved. Assuming it is "Adobe problem", I'm not saying it is since I do not have all the facts, it is important that we gather as much information as possible, thus the troubleshooting. Memory is very important for the performance of all applications, but it is just one of the factors involved. I assume you speak of the physical memory, but there is the virtual memory as well as bus speed, processor speed, hard drive, and or SSD space, as well as compatibility that need to be taken in consideration. What is important about all these, is what is available - available memory, available storage space and so on.  We gather all these information make suggestions, and based on your feedback we see how best to have the problem resolved. It would be very helpful to get your feedback on the suggestions I made in my earlier post.

    Participant
    July 29, 2018

    I've had this problem for a very long time in the Library module. I have a Dell XPS8900 with quad core intel i7's, windows10 Pro,  2 displays, 2TB internal SSD, 6TB external drives. I don't use graphics processor, don't use face recognition, only write metadata with cntrl S command, have had this problem on three different desktops and 3 versions of windows ( 7, 8 and 10). My cache is set at 50gb and is on the SSD with my catalog, my photo library is on the external 6TB drive. I have lots of spare disk space. It takes 5 - 20 seconds after selecting another photo to keyword before LR is ready with all the keywords and photo information. When selecting multiple photos to click and move to a collection, I have to wiggle the mouse until the photo stack shows before moving the cursor, else it does not work. LR classic CC was left running overnight and I displayed the preferences and then clicked on "purge cache". LR went into the non-responding mode and took about 2 minutes to complete the operation.

    If you put the cursor over the LR logo in the systems tray while it is in the non-responding mode, you see many windows flash by. When in the non-responding mode the total computer is of no use for any other task/program as LR keeps changing between non-responding and responding. Somewhere LR is missing or losing I/O completion status and keeps looking for results it has missed. In programming, the normal path code is 20% of the code, the other 80% is error processing. LR has a serious systems programming issue with its muti-threaded processing.

    I have to go through "Task manager" once or twice a day to shut down LR Classic CC due to its non responsive behavior. At this point, I have experienced this problem over a hundred times!!! The actions (I/O) that were being processed when LR Classic goes into non-responsive mode appear to always be completed when I restart it, however I have started to detect missing photo files at random places but the .xmp file still exists.

    I'm at the point that I'm ready to find another photo processing program. It's an insult to have to pay for this abuse. get me a diagnostic tool and I'll run it to get Adobe some additional data as I encounter this problem with every LR Classic CC use.

    Known Participant
    July 29, 2018

    "I'm at the point that I'm ready to find another photo processing program. It's an insult to have to pay for this abuse. get me a diagnostic tool and I'll run it to get Adobe some additional data as I encounter this problem with every LR Classic CC use."

    I own Luminar 2018, and later this year they are adding an image management system to it too compete with LR.  It's an awesome app already, and I'm excited to see how it will compete!  (And they actually have a support staff that replies to you and seems to care)

    Jonathan Coombes
    Participant
    July 28, 2018

    Why aren't Adobe addressing what is clearly a very common problem?

    Known Participant
    July 29, 2018

    "Why aren't Adobe addressing what is clearly a very common problem?"

    They very often don't.  Not good business practice, but that's Adobe.

    hughv
    Participant
    June 21, 2018

    Lightroom is conpletely worthless with this constant "Not responding" issue. I've tried all the suggestion here, and nothing has helped. I neve had this problem before switching to CC.

    Is Adobe paying any attention to what appears to be many, many complaints?

    Participant
    June 20, 2018

    Update 7.4 seems to have fixed the freezing problem!  They don't even mention it in their update notes, only 'bug fixes', so I took a chance and installed it and so far after a couple of hours no freezing.

    hughv
    Participant
    June 21, 2018

    The update helped. Still I've had one total crash and a few "Not respondings". Why do I have to pay for software that is so buggy?

    I've used Adobe software for many years, so this is a major disappointment.

    JP Hess
    Inspiring
    June 21, 2018

    What operating system? How much RAM? How much free disk space? Have you tried disabling GPU support in the Lightroom preferences to see if that helps?

    toddm70642790
    Participant
    June 16, 2018

    I have been using LrCC for about 3 months.

    no issues until I uploaded 1000 photos this weekend.

    the blue circle keeps going around and around.

    is this the program loading each image up to the cloud or something?

    i was trying to dump a load of photos into a link I could share. Not working at all for 24 hours now.

    forced shut down several times.

    JP Hess
    Inspiring
    June 16, 2018

    Is this CC, or is this Classic?

    Rob_Cullen
    Community Expert
    Community Expert
    June 16, 2018

    Some 'hints' I have picked up-

    1. Switch [Off]  Face recognition.

    2. Switch [Off]  Sync to mobile.

    3. Turn [Off] 'Automatically write changes into XMP' in Catalog Settings.

    4. Purge the Video Cache.

    5. Refresh the Previews Cache by deleting and allowing to re-build.

    6. Turn [Off] "Use Graphics Processor" if you do not have a Retina 4K monitor.

    7. Optimize the catalog occasionally- at Catalog Backup, or in the Preferences/Performance.

    8. Use Smart Previews instead of Originals for Image Editing- in the Preferences/Performance. Create SPs only for 'working' folders of images.

    9. Read some advice at- https://www.lightroomqueen.com/lightroom/performance/

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    allennjones
    Participant
    June 16, 2018

    I have the same problem. LR worked fine through April, then there was a series of Windows and LR updates in May that made LR unusable. Not sure which is at fault. I made no hardware changes.  I have tried all the various suggested solutions, removed and reinstalled LR, gone back to LR7.2, disabled graphics, updated video drivers. I noticed that the hard drive that I have my pictures on is running at 100% but not reading or writing anything. I ran dskchk earlier, no issues found. It seems like LR has put the hard drive into some sort of endless loop. The drive is 6TB, about half full, and LR cache is 30GB on the same drive. After exiting LR I am unable to access the drive using File Explorer for about 10 minutes. Computer is a Dell XPS8900, 64GB RAM, NVidia GeForce 960 video card, 8 logical processors, Windows 10.0.17134, 2 displays 1920x1080. Noticed that when I opened LR the hard drive activity went to 100% (not surprising) but then returned to baseline. Paged through about 6 photos OK then LR froze and the HD activity went to 100% and stayed there with no read/write activity and the drive is not accessible from File Explorer. I checked for corrupted files but there didn't seem to be any. CPU is at 4%, memory usage is 18%, other hard drives at 0%, video GPU at 1%. If I wait long enough the hard drive usage drops to baseline and I can work on a few pictures in LR. Then the whole cycle resumes. Sorry for the long monologue but was hoping maybe this would help identify the problem.

    I have found that LR (CC Classic) is corrupting files on my hard drive. Everything works fine until I open it. It may work initially but then HD usage goes to 100% without any read/write activity, becomes inaccessible, and running CHKDSK finds corrupted files.

    Participating Frequently
    June 12, 2018

    I have read all of these threads and I am having the same issues with LR CC. I am seriously considering trashing LR altogether and try something else. Maybe it's time to cancel my CC account.

    Participant
    May 15, 2018

    My Lightroom has just starting "Not responding" after running it for a year with no issues. No recent changes. Plenty of power, memory, storage. Just wanted to bump this as I've searched many threads with no answer. I will continue trying to fix the issue and report back if I find anything helpful. Thanks for the details from your research, Sulco

    Participant
    May 25, 2018

    I am having the same issue as well. It's frustrating because I literally have to hurry and make my small changes and export them to Ps before it starts freezing on me. I have contacted Adobe via email and no one seems to have a solution for me.

    Participant
    May 27, 2018

    I had gotten to the point with LR that all I do is editing photos (keep or ditch) and the most simple of tasks like rough cropping b4 taking shots into PS for all the rest of my PP'ing. At this point LR is useless even for these simple tasks. I get the not responding message and then have to restart the program because even leaving it for an hour it's still frozen. So essentially the app is useless at this point. And I'm not running some creaky laptop. i7 processor top rated nvidia card and 64GB of ram should do the trick dontcha think? I have virtually no issues in PS working with 50 layers and several tabs open (I close everything trying to make LR work) This is the definition of insanity.