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ashlieghg98646667
ashlieghg98646667
Participant
May 13, 2021
Question

Lightroom Classic 10.2 not opening on Macbook Pro running macOS Big Sur

  • May 13, 2021
  • 1 reply
  • 1058 views

I have updated my macbook pro to Big Sur and LrC will not open (before the Big Sur update, lightroom started to not open frequently and so I updated thinking it was my mac software being an issue).

 

Howeer, after updating, everytime I click on the app it freezes and I have to "force quit" and even that sometimes doesn't work and I have to restart my computer. This has been happening for days with no success of opening lightroom. My LrC is up to date at 10.2. so "should be" compatible according to everything I'm reading. Beyond frustrated at this point. Anyone have this happen and find a way to fix it?

This topic has been closed for replies.

1 reply

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
May 13, 2021

Hi,

 

We're sorry about the trouble while trying to launch Lightroom Classic on your Mac. Please check if Lightroom Classic has the required permissions by following the steps mentioned below:

1. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Lightroom Classic is added to the list with a check mark in front of it.

3. If Lightroom Classic is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Lightroom Classic under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, you can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes!

Regards,

Nikunj

K
Katerina Duda Klimova
Participating Frequently
September 9, 2021

I have the same problem, I did the authorisations :

- granted access to Lightroom Classic under Accessibility permissions

- granted acces to Lightroom Classic under Full disk permissions

I restarted the computer as instructed.

Unfortunately the problem persists.When I launch LrC the licle colored circle keeps turning and the only way I can close LrC is by going through a Force Quit.

I have not tried yet resetting the prefrences of lightroom because you said I need to back up the presets before doing it, and I don't know how.

I would really apreciate your help on this!

Regards

Katerina

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
September 9, 2021

Your presets will be in your Lightroom Settings folder and will not be removed when you reset your preferences you will need to re-add them. Have you tried to completely sign out of your creative cloud account (different than quitting) shutting down Lightroom and rebooting your computer? Log back into Creative Cloud account and then Lightroom. Try that before resetting your preferences.

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