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pkincy
Known Participant
April 27, 2019
Answered

Lightroom Classic 6.0 no longer works

  • April 27, 2019
  • 11 replies
  • 1824 views

I have my serial number I have paid my money but there is no longer a download available.  Up to a couple of months ago there was available a LR 6 download.  I do have it saved on my computer, but no matter how many times I complete remove it and all its components and reinstall it, there is no joy.  It will open and i can find my library and import into it, but once I go to the develop module it freezes. 

Has Adobe quit supporting LR 6?  I know they want you to dribble money to them forever and use a cloud, but I only buy things, not rent them and never leave anything I own on a system I do not control like the cloud.

This topic has been closed for replies.
Correct answer Per Berntsen

pkincy  wrote

once I go to the develop module it freezes. 

This usually indicates a problem with the GPU, so try disabling it.

Open Lightroom, and before doing anything else, go to Edit > Preferences > Performance, and uncheck Use graphics processor.

If this fixes the issue, updating your graphics driver may make it possible to work with the GPU enabled.

11 replies

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
February 17, 2021

At Evelina, welcome to the Lightroom Classic forum, just so you are aware the forum is a user to user forum so the responses you receive here will be from users like yourself.

You need to post info about the Operating System of your computer including the version you are using.

You have resurrected a thread that is close on two years old which has been marked as answered and will attract little attention.
Have you tried tried turning off your GPU which solved the previous users problem?

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
Per Berntsen
Community Expert
Per BerntsenCommunity ExpertCorrect answer
Community Expert
April 28, 2019

pkincy  wrote

once I go to the develop module it freezes. 

This usually indicates a problem with the GPU, so try disabling it.

Open Lightroom, and before doing anything else, go to Edit > Preferences > Performance, and uncheck Use graphics processor.

If this fixes the issue, updating your graphics driver may make it possible to work with the GPU enabled.

P
pkincyAuthor
Known Participant
April 28, 2019

Per,

You may have won the contest!  I disabled my EVGA 1070 Ti as you suggested and at least at first blush it appears to have solved the problem.  Let me work with it to be sure for a day and I will give you a kudo for the Correct Answer.

P
pkincyAuthor
Known Participant
April 28, 2019

Per,

It seems to have done the ticket.  I do have a igpu on my Intel chip so I am fine not using my EVGA 1070 Ti.  I do consistently keep my drivers up to date.  I just am suspecting it is LR 6.14 that does not work with modern GPUs.

Thanks again, I appreciate it.

GoldingD
GoldingD
Legend
April 28, 2019

Yep, could not resist.

If nit already, consider joining https://www.fujix-forum.com/  and inquiring about Fuji X post processing. A great group.

GoldingD
GoldingD
Legend
April 28, 2019

Last bit,

Other members will ask, how did you uninstall Lightroom before reinstalling it. And they will give you this link

Use the Creative Cloud Cleaner Tool to solve installation problems

Even though it is for Creative Cloud, it will remove cleanly some earlier non cloud applications including LR 6.

Just uninstalling via the OS might nit clear up old crap laying around.

P
pkincyAuthor
Known Participant
April 28, 2019

David,

I use Revo Uninstaller.  The Win 10 uninstaller is not very thorough.  I will try the Adobe way however.  Although I have little faith in them any longer.

Keep you posted.

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pkincyAuthor
Known Participant
April 28, 2019

Ok, I used the Adobe CC cleaner thing.  Reinstalling LR6.14

GoldingD
GoldingD
Legend
April 28, 2019

And you might want to look at some of these where applicable

https://www.lightroomqueen.com/standard-lightroom-troubleshooting-steps/

Troubleshoot Adobe Lightroom problems, issues, or bugs

GoldingD
GoldingD
Legend
April 28, 2019

I would fully expect other members to provide better ideas on what is wrong, and how to fix.

I recommend you accomplish the following in support of that, as they will ask this.

In Lightroom, click on Help, click on System Information, click on Copy. Paste results in a reply.

P
pkincyAuthor
Known Participant
April 28, 2019

David,

Thank you:

Lightroom version: 6.14 [ 1149743 ]

License: Perpetual

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.17763

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.6 GHz

Built-in memory: 65456.1 MB

Real memory available to Lightroom: 65456.1 MB

Real memory used by Lightroom: 680.5 MB (1.0%)

Virtual memory used by Lightroom: 768.2 MB

GDI objects count: 417

USER objects count: 957

Process handles count: 1702

Memory cache size: 384.1MB / 16108.0MB (2.4%)

Maximum thread count used by Camera Raw: 7

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 202MB / 32728MB (0%)

System DPI setting: 168 DPI (high DPI mode)

Desktop composition enabled: Yes

Displays: 1) 3840x2160, 2) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

GeForce GTX 1070 Ti/PCIe/SSE2

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 3.3.0 NVIDIA 419.17

Renderer: GeForce GTX 1070 Ti/PCIe/SSE2

LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: C:\Users\Perry\My Pictures\Lightroom4\Lightroom4-2-2.lrcat

Settings Folder: C:\Users\Perry\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Canon Tether Plugin

2) Facebook

3) Flickr

4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de

D

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pkincyAuthor
Known Participant
April 28, 2019

In light of the Sys Info, I removed all plugins from my LR 6.14.  Still no joy.

GoldingD
GoldingD
Legend
April 28, 2019

Also, I do not have a link, and I might have the product name wrong, but Capture One has a Fuji centric copy, should you not want to go the whole Capture One route. Many have abandoned Adobe entirely and gone to Capture One.

Obviously more members will add to this.

And of course their is ON1, Skylum (Luminar) and others.

GoldingD
GoldingD
Legend
April 28, 2019

CLOUD

by the way Adobe Lightroom Classic CC does not force you to store your images on the Cloud. You can, it comes with a bit of cloud space. Now the poorly named Lightroom Cc does, you do not have to use it.

Originally when Adobe started all this Cloud crap many confused that thinking that either we would have to run the program on the Cloud, or we would have to place our images on the Cloud.     Storing on the Cloud was optional, the software still resides on your computer, you do occasionally need the internet to authenticate the license.

A bit after Adobe started this subscription scheme, some doofus at Adobe decided to re engineer the mobil portion of Lightroom into a full fledge separate app, and named ur Lightroom CC, despite the desktop centric version previously called Lightroom CC. pissed everyone off. Down in small itty bitty print was the Oh, by the way, the desktop program is now called Lightroom Classic CC. Right up their with Coke Classic.

K
Kanoelani31242090tm0c
Participant
July 29, 2023

Same thing for me...my husband is an attorney and I plan to class action this!  Bully "forever" buyers into monthly/annual memberships. They told me it's a MAC issue when clearly their own page states it's a choice for them to no longer maintain the program. I look forward to finding more individuals who got screwed over.

GoldingD
GoldingD
Legend
April 28, 2019

By the way, what is your OS, hopefully not WIN 8, hopefully not MAC Mojave (some will disagree), WIN 7 Ok, other MAC OS Ok.

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pkincyAuthor
Known Participant
April 28, 2019

I have dowloaded it for the 6th time after a complete uninstall from My Account at Adobe.  It downloads or at least LR 6_LS11 does.  And as it begins its installation it asks for my serial number which when entered is accepted.  It will launch and immediately finds my 22,000 image catalog.  It then can easily find the 9 images I imported today, but like every time I have tried over the next 6 months when I go to the Develop module it freezes up and I get the (Not Responding) message and the bloated frozen program crashes.

GoldingD
GoldingD
Legend
April 28, 2019

If you do not select one of the new images, select an old one, does it crash?

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pkincyAuthor
Known Participant
April 28, 2019

And thank you for the idea, but I did try a rather ancient image and it loked up the LR software when I tried to go to the develop module also.  I suppose I can archive my extensive catalog in LR 6.14, I just can not develop any of my RAW files.  So I can shoot jpg and at least get out of the camera quality.  I do have a host of Fuji X cameras and lenses so the JPGs are quite good.

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