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Betude28
Betude28
Participant
February 12, 2020
Question

Lightroom Classic CC not importing video/The video appears to be corrupted

  • February 12, 2020
  • 4 replies
  • 993 views

Trying to import 4k mp4's from my mavic pro 2 into Lightroom and it's giving me this error.
The video file appears to be corrupted or unrecognizable. It has no audio or video streams. (30) 

 

These videos work just fine when previewing them on my macbook pro. Nothing wrong with them. 

 

I've tried purging my video cache and it still doesn't work.
I've also tried deleting the files located here: 

users//Library/Preferences/Adobe/dynamiclinkmediaserver 
users//Library/Preferences/Adobe/dynamiclinkmanager

 

Any ideas on why these videos are not importing? 

Thanks 

 

This topic has been closed for replies.

4 replies

sumeetch
Adobe Employee
sumeetch
Adobe Employee
May 11, 2020

Hi,

Thanks for reporting the issue. Do you mind sharing the videos which you are unable to import or play in Lightroom? We would try to reproduce the issue in-house and let you know.

Regards, Sumeet
johnrellis
johnrellis
Legend
February 20, 2020

It appears that download link doesn't allow for public access:

Maybe use a free account at Dropbox or Google Drive, or use free WeTransfer to send it to my tech-support email address. 

 

I think there may be variants of HEVC encoding and that LR only supports some of them. Ohers have coimplained about issues with Mavic videos, so it would be good to nail this down for Adobe (Adobe isn't about to do it, unfortunately).

 

[Use the reply button under the first post to ensure replies sort properly.]

A
Anonymous
May 8, 2020

i have same problem but adobe ignore it

johnrellis
johnrellis
Legend
February 20, 2020

It may be that you've configured the Mavic to record video in HEVC (H.265). While Mac LR can import and play HEVC video, Windows LR cannot; even on Mac, there may be some compatibility issues with HEVC video.

 

As a workaround, configure the Mavic to record in H.264.

 

Also, please upload a short sample problem video to Dropbox or similar and paste the sharing link here. That will let us determine in detail where the problem might be and then post an actionable bug report/feature request for Adobe.

 

[Use the reply button under the first post to ensure replies sort properly.]

Betude28
Betude28Author
Participant
February 20, 2020

Good call johnrellis, I didn't even think about that. I double checked my footage and it is the HEVC codec. I'll have to swap that out and see if that fixes the problem. Althought I am working on Mac LR not Windows. 

 

Here's a share link to view a short clip of the footage: 

https://thebbb-my.sharepoint.com/:v:/g/personal/brian_evancic_thebbb_org/Edjk9oHuK_hIq4uaUJ9rNP4B9We8AbyDWutNsXk-xVPoQQ?e=S7OuZR

Thanks, 

P
Peterndungu
Participant
February 19, 2020

I'm also facing a similar issue with videos from my camera 5DMIV and the Mavic 2. It only started happening recently when I updated my LR CC to version 9.0. I thought it was an update problem so I downgraded to Version 8.4 which was what I was using initially but nothing seems to work. Importing multiple images as well is painfully slow and takes hours. I hope someone from Adobe sees this and helps us out.

sumeetch
Adobe Employee
sumeetch
Adobe Employee
May 11, 2020

 

Hi,

Thanks for reporting the issue. Do you mind sharing the videos which you are unable to import or play in Lightroom? We would try to reproduce the issue in-house and let you know.

Regards, Sumeet
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