Lightroom Classic CC "Sorry, something went wrong" on startup

Forum|Forum|7 years ago
January 16, 2019
5 replies
8430 views

I had a Windows 10 Pro 64-bit reinstall after SDD failure, so had to re-install all applications. LR now starts, then shows a blank window (so no idea what is happening) with a spinning icon, then after a few minutes throws a "Sorry, Something went wrong" error and after I click [Dismiss] LR shuts down. This occurs every time.

I have uninstalled through the CC Panel and re-installed: no change --- I get a choice of catalog, but even if I select the new empty catalog rather than my main 3Gb catalog, same problem occurs.
In spite of sending Adobe the error logs several times over the last week, I've received zero response.

I've not located a similar problem documented with a solution in the support community pages.

My CC account is up-to-date so it's not an account problem.

Photoshop CC throws the same problem.

Thanks for assistance.

This topic has been closed for replies.

Correct answer dj_paige

I've repeated the whole exercise, but uninstalled the creative Cloud app and Adobe reader before running the clean-ups as before. Then installed the CC app and then PS CC through the app. Nothing else.

Logged out of my account in the CC app, then started PS:

I get the account login screen, log in, then get the endless spinning icon on a blank screen in front of the PS "welcome to Photoshop. We're glad you're here" displayed behind.

So:

It's not a LR-specific problem, it's an account-related problem, but the account is fine through the CC app, and through a browser, so I'm not locked out.

It's not strictly an app crash problem, it eventually times out in PS CC (and did so much faster in LR Classic CC)

Any ideas?

Thanks

Jon

Perhaps you could try creating a different user account on your computer -- not a different Adobe account -- and see if the software launches there.

anthonygaliamov

Participant

I came across this problem recently and tried everything mentioned here and more.
The way I managed to fix this was by removing my "Activated Devices" from this page here: https://account.adobe.com/activated-devices

This instantly fixed this issue and I was able to open Lightroom Classic without the "Something went wrong" error apprearing.

GoldingD

Legend

Go and look at

Lightroom Classic CC Crashes constantly at startup

GoldingD

Legend

By the way, how many computers do you have these programs on? And have you logged into Adobe.co, and signed in and managed your account?

Even if just one, wondering if you need to deactivate the old instance of your prevous computers existence. Yes, I know same case, same motherboard, same CPU, same GPU, same MAC address for the NIC, and probably same computer name. But, a new install. Not sure if Adobe looks for a file on the computer for authentication and is getting confused.