Copy link to clipboard
Copied
I've scoured the hundreds of posts on this same issue, however it IS NOT a GPU problem as GPU acceleration isn't even supported with my system, and it is not the monitor color profile either, I tried. There still remains a gray screen in the develop module, and the editing settings are all grayed out. I also tried uninstalling and reinstalling. HELP PLEASE! I'm so frustrated. I revamped my old pc and monitor JUST for photo editing, I don't want to go back to my tiny laptop. Might switch to Capture One Pro if Adobe can't solve this.
Here is system info:
Lightroom Classic version: 9.1 [ 201911291132-64cf80b4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19041
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.4 GHz
Built-in memory: 7664.5 MB
Real memory available to Lightroom: 7664.5 MB
Real memory used by Lightroom: 379.5 MB (4.9%)
Virtual memory used by Lightroom: 465.2 MB
GDI objects count: 633
USER objects count: 1901
Process handles count: 2539
Memory cache size: 6.0MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 3MB / 3832MB (0%)
Camera Raw real memory: 4MB / 7664MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\***\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\***\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 1002
Device : 9640
Subsystem : 2acd103c
Revision : 0
Video Memory : 495
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Headphones (DY28 Plus Stereo)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 12.1x4
Direct2DEnabled: false
Copy link to clipboard
Copied
I've scoured the hundreds of posts on this same issue, however it IS NOT a GPU problem as GPU acceleration isn't even supported with my system, and it is not the monitor color profile either, I tried. There still remains a gray screen in the develop module, and the editing settings are all grayed out. I also tried uninstalling and reinstalling. HELP PLEASE! I'm so frustrated. I revamped my old pc and monitor JUST for photo editing, I don't want to go back to my tiny laptop. Might switch to Capture One Pro if Adobe can't solve this.
Here is system info:
Lightroom Classic version: 9.1 [ 201911291132-64cf80b4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19041
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.4 GHz
Built-in memory: 7664.5 MB
Real memory available to Lightroom: 7664.5 MB
Real memory used by Lightroom: 379.5 MB (4.9%)
Virtual memory used by Lightroom: 465.2 MB
GDI objects count: 633
USER objects count: 1901
Process handles count: 2539
Memory cache size: 6.0MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 3MB / 3832MB (0%)
Camera Raw real memory: 4MB / 7664MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\***\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\***\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 1002
Device : 9640
Subsystem : 2acd103c
Revision : 0
Video Memory : 495
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Headphones (DY28 Plus Stereo)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 12.1x4
Direct2DEnabled: false
Copy link to clipboard
Copied
Is your creative cloud subscription current and are you signed into it with the Creative Cloud desktop app?
Copy link to clipboard
Copied
yes!
Copy link to clipboard
Copied
"it is not the monitor color profile either, I tried"
If you recalibrated, that may not be a sufficient test. The best test is to temporarily set the display profile to be sRGB, as described here:
Copy link to clipboard
Copied
Yes that's what I'm saying, I already did this.
Copy link to clipboard
Copied
To build on Theresa_J's suggestion, in LR do the menu command Help > Sign Out followed by Help > Sign In. That has resolved this issue for at least a few others.
[Use the blue reply button under the first post to ensure replies sort properly.]