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Lailina
Participant
May 7, 2019
Question

Lightroom Classic shutting down Windows PC without any error message

  • May 7, 2019
  • 2 replies
  • 3726 views

Hello,

My problem is: LR classic installed on my PC - Windows 10 Home  (1803) RAM 8 GB - closes on its own without an error message - every few minutes. When reopening the program the picture is ready to continue. All previous changes are stored. The shutdown happens independently of what I am just doing or what function I am using in that moment.

Is there any idea what might be the reason for this issue?

TX in advance.

Message was edited by: Akash Sharma

    This topic has been closed for replies.

    2 replies

    Akash Sharma
    Akash Sharma
    Legend
    May 8, 2019

    Hi inad7700474,

    Sorry that your computer is crashing while using Lightroom Classic.

    As JustShootMe has mentioned any application on your computer cannot make your computer crash, its a device driver or memory module that might be causing the system to shut down unexpectedly.

    Which exact version of Lightroom Classic are you using?

    Troubleshooting:

    Lightroom GPU troubleshooting

    Let us know if that helps.

    Thanks,

    Akash

    L
    LailinaAuthor
    Participant
    May 10, 2019

    TXS Akash and JustShootMe for your responses,

    sorry not the computer is crashing, only LR (version: 6.14) shuts down by closing the window without any reason. The "Use graphics Processor" shows no errors.

    In the attachment below you find the LR system information .... perhaps this may help to identify a reason for the LR errors. Any idea?

    TXS in advance for assistance.

    GoldingD
    GoldingD
    Legend
    May 11, 2019

    First up, Lightroom is a very CPU tasking program, can actually call for more capability than some games, defiantly nastier than Photoshop. way worse than say a word processor, or a spreadsheet.

    Now a few observations.

    While it’s a very old copy of LR, and probably does not call for the latest GPU driver, yours does appear to be out of date.

    As your display is not 4K, and as this is an old LR, any use of GPU acceleration in Preferences/Performance is probably useless, and perhaps detrimental if in use.

    I notice LR is addressing Open GL as opposed to DirectX, on non v8.2.1 this can be an issue.

    Adobe Lightroom GPU Troubleshooting and FAQ

    Just Shoot Me
    Just Shoot Me
    Legend
    May 7, 2019

    You have some problem with the hardware in your system.

    Could be a heat problem or a RAM problem.

    No program functions properly when opened and then just shuts down for no reason. There is nothing in the LR code that would cause this.

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