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Question

Lightroom crash in Develop module while editing 16K DNG 360 panorama file

Forum|Forum|5 years ago
June 21, 2020
8 replies
1066 views

I updated all the app a couple of days ago and before of that I never had any issue editing 16K DNG files in Lightroom and Photoshop.
At the moment I can import and edit a DNG file, but as soon as I change photo and go back to the edited one it freeze. It looks like there's something wrong in Lightroom or Camera Raw 12.3 because if I want to open that edited DNG file in Photoshop or Bridge, they both freeze.

If on the contrary I open an unedited 16K DNG it opens flawlessly.

Maybe a bad metatada is causing this issue, I don't know, but right now I can't edit those edited DNG anymore. If you want that edited DNG please let me know beacuse is aroud 800MB.

My configuration is Win 10 Home (May update) / i7-8th gen / 16GB of Ram / Nvidia GTX1050 4GB with the latest and updated Adobe CC software.

EDIT

I've tried many different approaches to better undestand this issue, ranging from the latest update of Windows 10 (May update) to all the latest Creative cloud programs.

In my laptop I've also the integrated GPU Intel UHD 630 that in my case was responbible of many and many issue I'm having. I've completely uninstalled the driver and didnt't use Win 10 auto update becasue it didn't downloaded the latest. Once I've updated with the latest Intel drivers, Photoshop and Bridge started working properly with those 16K DNG files.

Lightroom unfortunately still crashes (while in develop module) even If I create a brand new catalogue, but only while I'm trying to work on these big files, because I don't have any problem with other normal DNG.

I hope you figure out this issue and I suggest to write all the GPU (integrated and discrete) info in the System Information of Lightroom because listing all the GPU can help you a lot to give the right answer or the right suggestion.

Crash or freeze

This topic has been closed for replies.

G

Gyorgy69

Participant

Dear isonic,
I have exactly the same problem on two different computers.
And I can't find a solution.
About 1 month ago, there was no problem re-editing already edited DNG files

SoNiKAuthor

Participating Frequently

Unfortunately I really don't understand why it is happening.

Working on such big DNG is already hard but if the software lags behind and crashes, than it's impossible to even use it.

Photoshop and Bridge works quite well even if sometimes Photoshop crashes and decide to not open the same DNG again, but at the moment it's rare and I can keep up with all my 360 panorama editing.

I hope they figure out if it is Camera Raw or maybe something else, because (at least in my case) my system is completely updated, even the drivers of both cpu/gpu and the nvidia discrete one.

Rob_Cullen

Community Expert

I "don't understand" either, but-

Just mentioning, Lightroom-Classic has a file size limit of 65,000 pixels along the longest edge, and up to 512 megapixels, whichever is the smallest.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

SoNiKAuthor

Participating Frequently

I've edited the first post because I figure out how to make Photoshop and Bridge to work again...but unfortunately Lightroom still crashes 🙂

GoldingD

Legend

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 (26.21.14.4292)

So NVIDIA GeForce GTX 1050, with driver v442.92. Visiting NVIDIA website, latest is v446.14.

You should have an NVIDIA utility called GeForce Experience installed, use it to check for and update that driver. Select Custom for install type as to accomplish a clean install.

SoNiKAuthor

Participating Frequently

Thanks for your reply and yes I use Geforce Experience to always update my drivers.

Unfortunately the one I have are the latest because I use only the Nvidia Studio Drivers and not the gaming one.

GoldingD

Legend

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

SoNiKAuthor

Participating Frequently

Hi everybody and thanks for the various reply.

@Just Shoot Me

I'll try that asap. (EDIT: I've done that but unfortunately nothing changed)

@dj_paige / @kentdesign / @WobertC

I have a 360 camera that is capable of rendering a 16K final DNG image file of 134Mpix, that's why I was saying 16K DNG 🙂

Since the DNG is not compressed at all it weights around 800MB but usually after editing in the previous lightroom version it varies from 350MB to 500MB (after exporting to DNG again to save space).

The only way I can export that kind of edited image in the latest version of LRC is to remain in the Library module and export it without having any freeze. Same thing if I want to copy the Develop setting...remaining in the Library let me do that but IF I click the Developer module than it freezes immediately.

Only a fresh unedited DNG can be edited into the developer module...nothing more that that, but after the edit if I move to another image and go back to previous edited one, it freeze LRC.

@davidg36166309

These are the details you've requested:

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19041
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2,2 GHz
SqLite Version: 3.30.1
Built-in memory: 16235,2 MB
Real memory available to Lightroom: 16235,2 MB
Real memory used by Lightroom: 1067,2 MB (6,5%)
Virtual memory used by Lightroom: 1939,4 MB
GDI objects count: 673
USER objects count: 2292
Process handles count: 1913
Memory cache size: 12,6MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 138MB / 8117MB (1%)
Camera Raw real memory: 148MB / 16235MB (0%)
System DPI setting: 216 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 (26.21.14.4292)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\IMAGES\_LIGHTROOM\Lightroom\Lightroom.lrcat
Settings Folder: C:\Users\andre\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Export to Photomatix Pro
2) Luminar 4
3) The Fader