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kristiaand77074047
kristiaand77074047
Inspiring
August 20, 2017
Answered

Lightroom won't update (but Camera Raw and PhotoShop will)

  • August 20, 2017
  • 1 reply
  • 2116 views

Dear fellow forumers,

I'm experiencing a very annoying problem. I have the Photographer's Creative Cloud, and the Desktop App says PS, LR and CR are all up-to-date. Whilst this is true for PS and CR, it is not for LR. I know this because I can open raw (ORF) files from my Olympus TG-5, a recent camera, in PhotoShop but not in Lightroom.

My version of Lightroom CC is the "2015 Release" with Camera Raw 9.0. I have re-installed from scratch but that only reverted to this version which is in fact an older version than what I had before. I know this is not the most recent version but there seems no way for me to update. My subscription to CC is fine. I have searched the forums and found some pages pointing out issues that have been solved, but neither worked for me (I have even uninstalled CC altogether and started from scratch).

I have tried to chat with Adobe themselves, but after an announced 4' wait (which was more than 30' in reality) I got to talk to a very unhelpful person who said "there is a system outage going on right now" and they would get back after 24-48 hours...??? Moreover a status check of the Adobe servers says they all operate normally.

Have others experienced this problem, and found a solution?

Thanks a lot!

Kris

      This topic has been closed for replies.
      Correct answer kristiaand77074047

      A small update. I finally ended up with a very helpful staff member and they took over control of my computer, tried everything I tried before (this took nearly 2 hours), and couldn't solve the problem. They were clear it is a CC problem (which they have tried to solve), not a Lightroom problem. Will be continued...


      Problem "solved" by a full removal of all Adobe applications and manual removal of all Adobe folders, then complete re-installation in Safe Mode. This was done by an Adobe staff member who took over control of my computer for close to 5 hours.

      1 reply

      dj_paige
      dj_paige
      Legend
      August 20, 2017

      Download and install the update from Download Photoshop Lightroom

      kristiaand77074047
      kristiaand77074047Author
      Inspiring
      August 20, 2017

      Thanks, I have tried that but to no avail :-(.

      dj_paige
      dj_paige
      Legend
      August 20, 2017

      kristiaand77074047  wrote

      Thanks, I have tried that but to no avail :-(.

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