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Lightroom6 & Canon CR2 Raw Images [Canon T7i]

New Here ,
Dec 17, 2017 Dec 17, 2017

I purchased Lightroom6 standalone yesterday and after installing on my MAc I found out that it does not recognize RAW images with file extension CR2 taken by Canon EOS T7i.

Does anyone know a fix for this?

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correct answers 1 Correct answer

LEGEND , Dec 18, 2017 Dec 18, 2017

The Canon T7i was supported in  the 2015.10/6.10 release of LR.

So as I have suspected you don't have the most current version of LR.

Open LR and go to the Help menu and select System Info and see what version is installed. It must be LR 2015.10/6.10 or later to support that camera.

What version of OS X are you running?

You can download the .13 update from here.

Download Photoshop Lightroom

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LEGEND ,
Dec 17, 2017 Dec 17, 2017

Update LR 6 to the .13 update from here

Download Photoshop Lightroom

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New Here ,
Dec 18, 2017 Dec 18, 2017

I have the latest version but still does not recognise CR2 filed unless they are converted to DNG format

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LEGEND ,
Dec 18, 2017 Dec 18, 2017

Indicating that you have "the latest" version doesn't hold a lot of water because it seems that the desktop manager doesn't really keep track as well as it should. When you are in Lightroom and check the "About" option, what version is indicated?

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LEGEND ,
Dec 18, 2017 Dec 18, 2017

The Canon T7i was supported in  the 2015.10/6.10 release of LR.

So as I have suspected you don't have the most current version of LR.

Open LR and go to the Help menu and select System Info and see what version is installed. It must be LR 2015.10/6.10 or later to support that camera.

What version of OS X are you running?

You can download the .13 update from here.

Download Photoshop Lightroom

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New Here ,
Dec 18, 2017 Dec 18, 2017

Thank you very much for your help. I now have Lightroom ver 6.13 and can open the CR2 files.

Happy holiday and great year

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LEGEND ,
Dec 18, 2017 Dec 18, 2017
LATEST

You're Welcome.

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