Skip to main content
jessicam40259729
jessicam40259729
Participant
June 6, 2017
Question

lost serial number

  • June 6, 2017
  • 2 replies
  • 5440 views

Hello,

I bought Lightroom 6 two years ago. I downloaded it and logged in with my account perfectly fine and began to use it, thinking because I logged in with my account I assumed Adobe would then automatically register my account. But they didn't. I have recently bought a large amount of presets and when I went to download them it asked for my serial number. Well I threw away the box thinking Adobe would have registered me and it would be as simple as going to my account to find the serial number...

As I said I have thrown away the box it came in and all I have is the CD and the case the CD came in, not much help...

I called the support line and they were no help even though my lightroom is logged in under my account?

I am now stuck and I have lost $70 please tell me someone has a fix to this

sincerely,

Broke university student

This topic has been closed for replies.

2 replies

dj_paige
dj_paige
Legend
June 6, 2017

As I am not a Mac person, the only advice I can give you is to read the instructions carefully.

Particularly the part where it says:

Note: The user Library file is hidden by default on Mac OS X 10.7 and later. For temporary access to the user Library file, press Option and choose Go > Library in the Finder.

dj_paige
dj_paige
Legend
June 6, 2017

Is Lightroom still installed? If so, you can find your serial number at the location given in this document:

Preference file and other file locations | Lightroom CC and 6

Suggestion: from now on, you need to store ALL of your serial number (not just Lightroom) in a location that you know you can find at a later time. What I do is I create text file on my computer that is named serial_numbers.txt, and place all of your serial numbers into this file; and I make backups to another disk and to "the cloud", so even if my house burns down, I still have access to all of my serial numbers.

    jessicam40259729
    jessicam40259729Author
    Participant
    June 6, 2017

    Thank you,

    I normally do keep the box but it has been misplaced in the chaos of life, I like the idea of putting it in notes, very smart, thanks for the tip!

    Now I tried what the website says but when I get to the "Lightroom" stage of the instructions (see below)

    /Users/[user name]/Library/Application Support/Adobe/Lightroom/Lightroom 6.0 Registration

    There is no folder called Lightroom 6.0 Registration

    dj_paige
    dj_paige
    Legend
    June 6, 2017

    Is your computer Windows or Mac?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices