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michaelv98654497
michaelv98654497
Participant
April 15, 2017
Answered

LR 6 and the error 16 problem

  • April 15, 2017
  • 2 replies
  • 1674 views

I have a copy of Lightroom 6 that I purchased. (I don't use it enough to justify getting the CC version.) The only way I can run it is to install it every time. I've already tried the SLStore and Adobe PCD folder fixes and neither of these folders existed. I created them (with full permissions for admin) and it didn't work. I've tried running the application as admin and that only produces a different error saying "Your application install seems to be damaged. Please reinstall the application." I'm at wit's end.

When it installed off the disk, it created this folder...

C:\Program Files (x86)\Adobe\Adobe Lightroom\

Under that is Set-up.exe. That is what I have to run to get it working.

There are two sub-folders under that, App and Data. The executable lightroom.exe is in ...\Adobe Lightroom\App\Lr\

This is what I tried running as admin.

Since I have to reinstall each time, I can't use the Nik Collection on my photos.

What do I do?

This topic has been closed for replies.
Correct answer axmelissarios1

The key does start with 1160 and it is all numbers. Like I said, I'm starting to think that is a bootleg.


Hi michaelv98654497​,

I've just messaged you confirming that the serial number you provided to me is not valid, barring any typos in the number. I would suggest contacting the organization from whom you purchased Lightroom 6 and to ask for a return.  If you would prefer to purchase Lightroom 6, locally, then I would recommend you do so from an Adobe authorized reseller.  The reseller finder can be found at https://adobedealreg.secure.force.com/PartnerSearch?lang=en.

Thanks,

Melissa

2 replies

axmelissarios1
Community Manager
axmelissarios1Community Manager
Community Manager
April 18, 2017

Hi michaelv98654497​,

If the above steps don't work, you can also check this Error 16 help document: Configuration error in Adobe Creative Cloud​. It has some steps to help resolve the error.

Please let us know if either reply helped you resolve the issue by marking a reply as the correct answer. If you're still having trouble after following steps in both replies, please let us know what you've tried and what went wrong.

Thanks,

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
F. McLion
Community Expert
F. McLionCommunity Expert
Community Expert
April 16, 2017

Please try the following steps:

  • Remove LR completely. Also remove the folders you posted (..Files (x86)..Lightroom, SL store ...).
  • Reboot
  • Download the 6.0 installer from here: Download Photoshop Lightroom
  • Run the installer as admin (right click, run as ...)
  • Reboot
  • Download the 6.10 upgrade from here: Download Photoshop Lightroom
  • Run the 6.10 upgrade installer as admin (right click, run as ...)
  • Reboot

Post back your results.

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michaelv98654497
michaelv98654497Author
Participant
April 18, 2017

These steps did not work at all. I have the LR install on a CD. These instructions are for the CC version. I'll try the other instructions and get back to you.

F. McLion
Community Expert
F. McLionCommunity Expert
Community Expert
April 19, 2017

The CC version and the standalone are the exact same program with the very same installers. The only difference is how you login and activate it - one can even switch the mode without re-installing.

The disk contains the 6.0 / 2015.0 installer which is the same you can download. You need to update to the latest version separately since there is no installer which directly installs the latest version - it's always the base installer and a cumulative upgrade.

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