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matthewa9372878
Participant
February 12, 2019
Answered

LR Classic CC 8.2 crashing on open

  • February 12, 2019
  • 9 replies
  • 3562 views

I updated to the newest LR Classic update this morning (8.2), and the application will not open, instead generating a crash report.  I also updated to the new version of PS, but haven't noticed any issues yet. Restarting my computer did not fix the issue.  I also tried rolling back to the previous version and re-updating.  The issue persists.

Windows 10 Pro ver. 1809 OS build 17763.253

Intel Core i7-6820HK

64 GB RAM

This topic has been closed for replies.
Correct answer helmet13

Dear All,

I tried to install Lightroom CC Classic Version 8.2 today and it worked. I installed 2 updates of the NVIDIA driver since my last post.

The latest NVIDIA driver = 25.21.14.1935.

From my viewpoint, this issue is solved now.

Best Regards,

helmet13

9 replies

helmet13
helmet13
Participant
February 17, 2019

Dear All,

I have the same bug - a crash report is generated - after installin lightroom cc classic version 8.2. Version 8.1 runs as it should.

Any idea how to solve this?

Best Regards,

helmet13

helmet13
helmet13Correct answer
Participant
March 5, 2019

Dear All,

I tried to install Lightroom CC Classic Version 8.2 today and it worked. I installed 2 updates of the NVIDIA driver since my last post.

The latest NVIDIA driver = 25.21.14.1935.

From my viewpoint, this issue is solved now.

Best Regards,

helmet13

    andys16903412
    andys16903412
    Inspiring
    March 5, 2019

    Thank you,  I downloaded the the NVidia version you mentioned manually as manage drivers said mine was up to date, which it obviously wasn't.  This version works for me too. Thank you again.

    P
    Paulgi
    Known Participant
    February 14, 2019

    i have the same problem.

    i was having lots of problems with 8.1, but at least i was able to work slowly, then i update to 8.2 expecting to solve the problems, but instead i'm completely unable to work since yesterday because the LR 8.2 crashes a few seconds after opening.

    we really need urgently a way to convert the db to LR 6. LR classic CC is impossible to use.

    J
    jensstadsgaard
    Participating Frequently
    February 13, 2019

    Have the exact same issue.

    LR Classic 8.2 is crashing on start. The same does LR CC 2.2

    LR Classic 8.1 and LR CC 2.1 is working fine.

    andys16903412
    andys16903412
    Inspiring
    February 13, 2019

    I also have same problem. 8.2 crashes on opening 8.1 is fine

    R
    rrrad
    Participating Frequently
    February 13, 2019

    I have the same problem.

    I was using LR 8.2 today and tried to use the Enhance Details. An error came up saying I needed to update Windows 10 for it to work. I updated Windows 10 and ever since Lightroom Classic CC and CC for Desktop crash upon startup.

    I have uninstalled Classic CC and gone back to 8.1 and I am able to work. This is very frustrating.

      andrewc48404960
      andrewc48404960
      Participant
      February 13, 2019

      Hi, exact same issue here.

      • Windows 10 up to date
      • GPU Driver updated
      • All other adobe programs work OK
      • 8.1 still boots
      • 8.2 immediately crashes - doesn't get to splash screen

      In order to try and fix this late last night I tried:

      • Different user account - no change
      • Updated all MS visual C++ redistributable packages - no change
      • Updated GPU Drivers to latest (GTX 1080 Ti - 418.81) - no change
      • Windows Update - no change
      • Remove and re-install lightroom - no change
      • Remove all CC apps and CC, followed by CC cleaner and a fresh reinstall (that was fun at midnight last night) - no change.

      This morning I did manage to get it to boot - and this was by disabling the GPU completely (obviously not a workable solution). It did boot.  I turned off GPU acceleration to see if it would boot with the GPU enabled - no luck, still crashes.  Crash report included below for info.

      Urgent fix please!

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom Classic" applicationVersion="8.2" build="[1204643]" source="Windows-Client">

      <time year="2019" month="2" day="13" hour="8" minute="0" second="29" timeoffset="0" timezone="GMT Standard Time"/>

      <user guid="73f6cc16-2faa-40e7-ac5a-41599dbab14a"/>

      <system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16297" machine="Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz" model="Intel64 Family 6 Model 63 Stepping 2" cpuCount="12" cpuType="8664" cpuFreq="3500 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA3CA8E484">

      <backtrace crashedThread="0">

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      drivingrain
      drivingrain
      Participating Frequently
      February 13, 2019

      Yeah, same thing. LR CC doesn't open too. Though ACR works fine.

      Win1809, i7-6700HQ, GTX980M

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      February 13, 2019

      Please try to deactivate the GPU support

      Adobe Lightroom GPU Troubleshooting and FAQ  -> here especially section "Solution 2"

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
      drivingrain
      drivingrain
      Participating Frequently
      February 13, 2019

      I think andrewc48404960 already tried this and this is not a solution

      bigdx
      bigdx
      Participant
      February 12, 2019

      I am having the same issue. Both Lightroom Classic and Lightroom CC crash when opening. Was fine before update this morning.

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      February 12, 2019

      Hi Matthewa,

      Sorry to hear about Lightroom crashing, could you please try the steps here and see if it helps: Lightroom doesn't launch on Windows

      Regards,
      Sahil

      M
      matthewa9372878Author
      Participant
      February 12, 2019

      I suppose I'll try those steps later, but I'm not sure why they'd only apply to the newest update.  The version of Lightroom Classic CC prior to 8.2 opens just fine after I rolled back to it so I doubt it's an issue with damaged distributable packages.  Also, my Windows is fully up to date.

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