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LR Classic Sync Stuck Downloading

Community Beginner ,
Mar 08, 2018

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LR Sync is stuck downloading files.  I see this when I go to Lightroom Sync in preferences.  how do i clear this?

Thanks for the help.

Denise

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LR Classic Sync Stuck Downloading

Community Beginner ,
Mar 08, 2018

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LR Sync is stuck downloading files.  I see this when I go to Lightroom Sync in preferences.  how do i clear this?

Thanks for the help.

Denise

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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Hi Denise - Try going into the Catalog panel in the left column > Sync Errors > remove images

If that doesn't work go into Preferences > Lightroom Sync tab > see what the error messages are being caused by

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Mar 08, 2018 0
Community Beginner ,
Mar 08, 2018

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Thank you.  Under the Catalog Panel there isn't a choice for Sync Errors.

I have been to the Sync Tab in preferences, that's how I know that it is stuck.  It is downloading 470 files and 16 are pending.  It shows a very long URL to each image that it is trying to download.  I have tried removing the synced collection that contains the image, but that didn't work.  I've tried saving a new version of the image, and that didn't work either. 

Why is sync downloading and where does it download to?

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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Under your name in the top left corner pull down the white arrow to turn off sync if you don't want to sync images.

If you want to access images that you've put into a collection you can enable syncing again later. Syncing collections allows you to access them via the Lr mobile app across all of your devices and in a browser.

Syncing images via collections uploads smart previews (jpgs) to Adobe's server which you can access by going to lightroom.adobe.com

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Mar 08, 2018 0
Community Beginner ,
Mar 08, 2018

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I don't want to turn of syncing.  I have catalogs that I have shared out through LR Mobile. 

Do you know how to correct the download issue? 

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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Try going back into Preferences > Lightroom Sync > hold down the option key and tap the rebuild sync data button.

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Mar 08, 2018 0
Community Beginner ,
Mar 08, 2018

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I don't see "Rebuild Sync"  I see "Delete All Synced Data"  is this what you mean?

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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No!

Hold down the option key and look at the bottom of the window where the table was that showed all of the sync errors. Holding down the option key will change the view that you see and two buttons will be available.

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Mar 08, 2018 1
Community Beginner ,
Mar 08, 2018

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Don't see that...

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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are you holding down the Option key? Are you on Windows? That would be the ALT key.

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Mar 08, 2018 0
Community Beginner ,
Mar 08, 2018

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Ahhhh.... but no luck.

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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This didn't clear the list? Hmmm... and you don't see sync errors in the left column under catalog... where are these images in your catalog? Can you test deleting one of the images from it's location in your catalog? Just one for now.

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Mar 08, 2018 0
Community Beginner ,
Mar 08, 2018

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not sure about deleting photos.  I can try moving one. I've tried renaming one and that didn't work.

here is what I see under Catalog

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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You could try to remove the sync.lrdata file: C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

Restart Lr. Removing the Sync.lrdata might fix the issue. 

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Mar 08, 2018 0
Community Beginner ,
Mar 08, 2018

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no luck there either.

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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DRF1000  wrote

Don't see that...

Did you change anything in that screen shot above? Like the folder LR is supposed to use for Downloaded LR Mobile images and or the Date Format?

What it looks like you are using Windows as an OS, is that correct?

In Windows I don't thing you can use the foreword slash ( / ) in a Folder name and the Backslash is for separating folders from subfolders and or File names. DriveLetter:\FolderName\SubfolderName\File Name.

You have it set to 2018/03-08 where it should be something like 2018-03-08 or 2018\03-08.

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Mar 08, 2018 0
Community Beginner ,
Mar 08, 2018

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I didn't type that, it's a choice in the drop down.  I changed it to a different one that has no punctuation 20180308.

So now, if I go into the folder and watch it, files are flashing like they are loading into the file but then disappearing.  hmmmm.....

Also, all the folders here in this sync file are empty.  Is that they way they should be?

I so appreciate your efforts to help me!

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Mar 08, 2018 0
Community Beginner ,
Mar 08, 2018

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Thank you cmgap​ & @JustShootMe for trying to work this out with me.  I decided to just delete all synced data and start fresh.  So far so good. 

Thank you again!

-Denise

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Mar 08, 2018 1
Adobe Community Professional ,
Mar 08, 2018

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Let us know how things turn out. Be sure to restart not only Lr... reboot your computer too.

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Mar 08, 2018 0
Adobe Community Professional ,
Mar 08, 2018

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DRF1000  wrote

Thank you cmgap  & @JustShootMe for trying to work this out with me.  I decided to just delete all synced data and start fresh.  So far so good. 

Thank you again!

-Denise

Yeah the is the Nuclear option and sometime it is what has to be done.

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Mar 08, 2018 0
New Here ,
Aug 23, 2018

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After deleting photos, new ones would show up pending and no help from Adobe, (they are terrible!!!) I tried this and it worked!  Thanks!

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Aug 23, 2018 1
Participant ,
Aug 29, 2018

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I'm trying to fix this too.  My LR has been stuck on "Syncing 2 photos" for months.  I've gone to Preferences/Lightroom Sync and then with the Option key press Rebuild Sync Data.  That clears everything but leaves sync turned off.  As soon as I turn it back on, it works down to 2 photos again.  Then I saw this and tried looking at it again.  If I turn off syncing in LR from all my sync'd collections, the folders disappear from my lightroom.adobe.com page but under All Photos, it still say 1845.  So turning off sync inside of Lightroom doesn't delete the photos from lightroom.adobe.com? 

And then on lightroom.adobe.com under Dashboard, I see 1762 photos 83 videos 0 albums.  In LR, under Catalog/All Synced Photos I see 1764 and hence the 2 photo difference.  I suppose I'll have to walk through them all and figure out which 2 it is having the issue with.

But what happens if I delete all the photos on lightroom.adobe.com by going to the All Photos view, selecting all the photos and clicking Delete?  Does that delete back in LR?  I want to get back to a clean start here.

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Aug 29, 2018 0
Adobe Community Professional ,
Aug 29, 2018

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But what happens if I delete all the photos on lightroom.adobe.com by going to the All Photos view, selecting all the photos and clicking Delete?  Does that delete back in LR?  I want to get back to a clean start here.

To answer your question specifically about what happens if you delete from the browser - try deleting one and confirm it's still in your catalog and then remove the rest. That's the best way to assure yourself of what is happening.

If you are syncing your images from a collection in Classic, they are smart previews and will not be deleted from your catalog via the browser. They will either be synced and displayed in the browser or not synced and only available in your desktop version.

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Aug 29, 2018 0
Community Beginner ,
May 10, 2018

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I'm having this exact problem and nothing seems to help.  I started a new catalog at the beginning of the year and carried my synced images over.  For months I've been at 57 Pending on the sync with over 6k images downloading.  The develop module has been almost unusable while that's all going on.  I've never been able to find a clear answer at why this is happening or what to do to fix it.  I really don't want to straight delete all of my synced data, especially while in the middle of a job.  Any other ideas here?

Screenshot 2018-05-10 10.03.54.png

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May 10, 2018 0
Community Beginner ,
May 11, 2018

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I feel your pain!   I got too frustrated with the Develop module being so burdened so I ultimately went into preferences and the Sync tab and deleted all synced data.  I spent a few hours on the phone with Adobe support before taking this route, but they were unable to provide another solution.  I had to resend URL's to people I had shared collections with.

Sorry, not the answer you were looking for, just a little support for your frustration.

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May 11, 2018 0
Adobe Community Professional ,
May 11, 2018

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DRF1000 - what happens if you turn sync off? Is the develop module quicker? Is it all of the tools in the develop module that are slow or just the spot healing tool?

I had a few images that were chronically stuck in sync mode... I selected an image from the link > clicked the link which opened Lr in a browser and I deleted the image(s) that were stuck syncing. If the original image is missing Lr will get stuck every time it tries to sync it as it is unable to create a smart preview.

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May 11, 2018 1
Community Beginner ,
May 11, 2018

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Speaking for myself, it is slowing everything down in the Develop module.  Most significantly it is clicking from one picture to the next, takes at least 5-10 seconds each time, which gets super annoying.  When sync is put on pause, everything speeds right back up.

It doesn't seem to be that a particular image is stuck syncing, but that there are images being downloaded that were synced in my previous catalog and I carried over to be synced in the new catalog.  The downloading is glacially slow and I have a roughly 350mbps download speed that is pretty solid.

I can sync new images fine, they seem to jump to the top of the queue, but whenever I have to actually edit I turn the sync off.  Once I'm done with the job I'm working on now I'm going to just delete all synced data and start over. 

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May 11, 2018 0
Community Beginner ,
May 11, 2018

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Everything was slow.  But I had 470 files that were stuck syncing.  Going one by one to try to find and delete them was just not really an option.

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May 11, 2018 0
Explorer ,
May 30, 2018

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What are the steps for deleting the files in the web browser? That might solve my problem but I can't figure out how to do that. Thanks!

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May 30, 2018 0
Adobe Community Professional ,
May 30, 2018

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In the grid view > select the image > tap on the check mark in the circle > select delete. Test it first to make sure you're okay with removing it from all devices.

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May 30, 2018 0
Community Beginner ,
Jun 23, 2018

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Wanted to chime in that with the update to 7.4 I've seen this issue take a drastic turnaround.  My pending 5k+ sync downloads that have been stuck for months all got taken care of overnight.  It looks like sync is back to working again!  I've got other bugs that have cropped up with 7.4, but I'll take this as a win!

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Jun 23, 2018 1
New Here ,
Nov 12, 2018

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I had the exact same issue and was able to fix it.  What I did was went into my online account (lightroom.adobe.com) and when accessing my library there I could see a "Sync Errors" selection.  I selected each one of those and deleted them, and my issue was fixed!  I hope this helps.

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Nov 12, 2018 0
Community Beginner ,
Aug 02, 2020

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I love the sync feature, and now it's broken!  It's stuck downloading files.  It's very disheartening to see that Adobe has no good solution for this.  

 

I tried your suggestion.  I went to lightroom.adobe.com.  But all I see are my uploaded photos.  I do not see a "Sync Errors" selection.  Where should I find it?

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Aug 02, 2020 0