Lumix G9 Lightroom can't read raw files

[jilla92724461]

I have just bought the new Lumix G9 but I get the message that Lightroom can't read the raw files when I try to import them.  It only imports the jpeg versions.  How do I fix that?  I am using a Mac and Lightroom Classic.  Thanks

※Your post moved from Adobe Creative Cloud to Lightroom Classic CC by Moderator.

[AxelMatt · Accepted solution]

Which version of Lightroom do you use? Please post the exact version number.

You can also take a look here: Cameras supported by Camera Raw

As you can see you need the latest versions of Lightroom, 6.14 for the perpetual license and 7.1 for Lightroom Classic CC.

Axel

[jilla92724461]

Hi Alex

I am on the subscription based Lightroom classic 2015.12.   As far as I am aware I am on the latest version as it is updated regularly with the subscription service.  I have looked at Cameras supported by Camera Raw and it seems to support the G9 as shown here.

Not sure what I need to do next but I will call tech support and see if they can fix the issue.  Thank you for your help. 

Panasonic LUMIX DC-G9

RW2

10.1

1.1

7.1

6.14

[99jon]

Launch Creative Cloud and go to the Apps tab. Install Lightroom Classic (v7.1) which is the latest version.

[jilla92724461]

Thank you.  I am updating the Photoshop CC and Camera Raw CC now but the Lightroom Classic CC says it is up to date.

I will update once it has finished updating.  Fingers crossed

[jilla92724461]

Actually, just looked again and it is saying I can install LR 6. 7 or 7.01 .   I need to install the latest I presume?   Are there many changes in how you use it since Lightroom 2015?   I only started subscribing to Lightroom a few months ago - is it normal to have so many versions in a few months?  Sorry about all the questions!

[99jon]

See if this link helps.

Keep your Lightroom version up to date

[jilla92724461]

Thank you so much.  All sorted by updating LR and photoshop fully.  I hadn't realised I wasn't keeping lightroom up to date.  Good to see the software is ready for the cameras as they launch.  Appreciate all the help

[AxelMatt]

With version 2015.15 you don't using the actual version. The actual version for subscriber is Lightroom Classic CC 7.1

As 99jon has wrote check in your Creative Cloud client for Lightroom Classic CC.

If you feel that not everything is displayed then take a look here:

Not all apps displayed for download | Adobe Creative Cloud desktop app

Available updates not listed for Adobe Creative Cloud applications

Axel