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E
Erzekyel
Participating Frequently
February 17, 2020
Answered

Ma fenêtre de développement affiche un carré gris foncé / My development window displays a dark grey

  • February 17, 2020
  • 3 replies
  • 2120 views

Bonjour, 

je suis francais mais je traduirai en anglais pour avoir le plus d'aide possible, excusez donc mon niveau d'anglais svp.

Voici le problème j'ai installé Lightroom CC version 9.1 et je n'arrive pas à voir mes photos dans le module dévelloppement.

Je ne comprends pas d'ou vient le problème, j'ai déja réinitialiser mes préferences et desactivé le rendu GPU mais cela ne fonctionne pas.

Je suis sous Windows 10 64 bits

J'ai 24 go de RAM

Et une GTX 1070.

Merci de votre aide,

Erzekyel

//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Hello

I am French but I will translate into English to get as much help as possible, so please excuse my level of English.

Here is the problem I installed Lightroom CC version 9.1 and I can't see my pictures in the development module.

I don't understand where the problem comes from, I have already reset my preferences and disabled GPU rendering but it doesn't work.

I'm on Windows 10 64 bits

I have 24 GB of RAM

And a GTX 1070.

Thank you for your help,

Erzekyel

This topic has been closed for replies.
Correct answer AxelMatt

Please, can you help me solve my problem, it's very urgent.

Thank you very much


Try to update your graphic driver to the latest version. If you have installed the newest one, try to install an older version. Sometime the newest driver are buggy.

 

If this doesn't help also, I would suggest a complete and clean reinstallation. 

Please follow the steps below: 

  

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)  

  

use the desktop app to install your cc programs/trials  

It sound drastic, but in my experience this may helps to solve several issues.

 

At the moment I don't have any further ideas where's  the problem on your machine.

  

3 replies

Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
February 18, 2020

I see that the GPU is enabled, try to turn it off.

You also have the sRGB profile listed twice in Color management. I don't know if this matters, but try to remove one of them.

And did you restart Lightroom after changing the monitor profile?

E
ErzekyelAuthor
Participating Frequently
February 18, 2020

I deleted one of the sRGB profiles, disabled my GPU and restarted Lightroom and my computer several times.

I'll point out that it's a laptop

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
February 18, 2020

Have you tried to reset the Lightroom preferences?

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

You've wrote that you worked on a laptop. Please check in the device manager if you have two graphic cards.

Usually there's a Intel Graphics xxxx (this is a CPU internal) and a Nvidia GTX...

If yes, please deactivate the CPU internal card and try again.

 

  

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
February 17, 2020

Go to Edit > Preferences > Performance, and purge the Camera Raw cache.

It could be corrupted.

 

E
ErzekyelAuthor
Participating Frequently
February 18, 2020

Bonsoir,

Merci de votre aide mais cela ne fonctionne toujours pas...

 

 

Thanks for your help but it still doesn't work...

 

 

E
ErzekyelAuthor
Participating Frequently
February 18, 2020

I'm making a summary, 

This is how Lightroom presents itself

Here is the visual of lightroom

This is my colorcpl window

 

Finally here's my performance window

Thank you so much for your help. I really need it.

Erzekyel

Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
February 17, 2020

This is usually caused by a defective monitor profile.

The monitor profile is set at system level, so this is not Litghtroom's fault. You have probably had a Windows update that has installed a defective profile, this is quite common on Windows 10.

 

Try setting the monitor profile to sRGB (use Adobe RGB if you have a wide gamut monitor).

If this fixes the problem, it is recommended that you calibrate the monitor with a hardware calibrator.

This will also create and install a custom monitor profile, that accurately describes your monitor.

 

Press the Windows key + R, type colorcpl in the box and press Enter.

Add the sRGB profile, then set it as default.

Lightroom has to be re-launched to become aware of the new profile.

 

E
ErzekyelAuthor
Participating Frequently
February 17, 2020

Bonsoir,

Merci pour votre réponse, j'ai appliqué exactement les consignes et ai redemmaré lightroom, sans succès malheuresement. 

Une autre idée ?

Merci beaucoup 

Erzekyel

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Thank you for your answer, I applied exactly the instructions and restarted lightroom, unfortunately without success. 

Any other ideas?

Thank you very much.

Erzekyel

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