Mobile presets no settings saved

New Here ,
Mar 17, 2021 Mar 17, 2021

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Hi there,

 

I have been creating desktop and mobile presets for a while. My .DNG mobile presets have been working. But today, when I import my previously working mobile presets into my iPhone, I don't see any settings. They were just an image with no preset settings. I tried on iPhone 11 pro and 12, both aren't working. 

 

I tried to import those mobile presets into my desktop lightroom and I can see preset settings. 

 

So why did the presets settings disappeared when I import them into my lightroom mobile app? It was working just fine last week. 

TOPICS
Bug, Crash or freeze, How to, Import and export, Presets or profiles, Problem or error

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LEGEND ,
Mar 17, 2021 Mar 17, 2021

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Post this question in the Lightroom for Mobile forum.

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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We have just released a version 6.2.1 with a fix. Since this was an import issue you need to re-import the dngs ---Let us know if its working for you now...and sorry for the trouble - Guido/ Lr Mobile QE

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New Here ,
Mar 22, 2021 Mar 22, 2021

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I have the same problem, I tried re-import the images and doesn't work.. even uninstalling the app and installing again. I don't know what to do. I have iPhone 12 

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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Have you deleted the before imported dngs. If not please try to delete the failed imports before and then re-import again. Hope this helps - Guido/ LrM QE

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