New Lightroom CC 2015.9 crashes very often

Forum|Forum|8 years ago
March 11, 2017
5 replies
1412 views

Hello

After update to lightroom 2015.9 and start process pictures in develop module, ir crashes very frecuently, Lightroom just stop working and a MACOS error appears to restart the program

in last 30 min, 4 times, Very hard to work like this, not acceptable I would say.

Thanks for feedback

This topic has been closed for replies.

Correct answer Jao vdL

Fjell,

this looks very much like a real bug or a hardware problem. You should post your problem on https://feedback.photoshop.com. Actual Adobe engineers look at that and will try and reproduce it. My guess is that this is an issue with the graphic card support. Does disabling GPU acceleration (in Preferences->Performance) help?

Fjellfotografen

Participating Frequently

After I installed the latest version CC 2015.9 I got serious crashes. When I'm working in develop mode the screen gets a lot of small dots all over and everything hang up. I have to force the computer to shut down. When I restart there is yellow vertical lines over the screen with about 5" between, and the computer do not start. I have to start in error safe mode two times to get the computer back to work. Same thing have happened two times.

This did not happened in the version prior to this. There was a problem with the tools panes on both sides of the image went away and left black areas, and I have to close and reopen the app to get them back, but that was not a problem as serious as this.

J

Jao vdL

Correct answer

Community Expert

Fjell,

this looks very much like a real bug or a hardware problem. You should post your problem on https://feedback.photoshop.com. Actual Adobe engineers look at that and will try and reproduce it. My guess is that this is an issue with the graphic card support. Does disabling GPU acceleration (in Preferences->Performance) help?

Fjellfotografen

Participating Frequently

Thanks Jao, Yes disabling GPU acceleration might help, but it's a bit early to say for sure. What is actually the difference...?

J

Jao vdL

Community Expert

What OS version and what hardware are you using? It is quite odd that your GPU is not supported if you're on a Mac as I think Adobe supports all of the very limited number of models Apple puts out (easy to do if there are so few options)

israelsnAuthor

Participant

Last MacOS version in a macbook pro early 2011. GPU is no the list of not supported by lightroom for harware acceleration, intel HD 3000. But till now this was not a problem, just a limitation that makes it slowlier I guess.

Thanks

J

Jao vdL

Community Expert

If it actually gives you an option to disable it it probably actually is supported but that is probably the last version that isn't supported indeed. It shouldn't matter. The constant crashing does point to a hardware issue though and it is probably worthwhile to check that. There are hardware test utilities you can run from the recovery partition but you can also bring it over to an Apple store (if there is one nearby you) and have them run the test for you. It is possible that this problem only got triggered by the update not because the update is the problem but because it is now stressing a different part of the system than it was before. I would try reverting to LR 2015.8 and see if that helps. Instructions here: https://www.lightroomqueen.com/roll-back-update-previous/