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James Atwood
Participating Frequently
April 21, 2015
Answered

OpenGL Failure in Lightroom CC

  • April 21, 2015
  • 99 replies
  • 116773 views

I've got "Graphics processor acceleration has been disabled due to errors."

My system exceeds all the requirements to my knowledge, and I've updated all my drivers.

Specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.9 GHz

Built-in memory: 28616.8 MB

Real memory available to Lightroom: 28616.8 MB

Real memory used by Lightroom: 829.0 MB (2.8%)

Virtual memory used by Lightroom: 810.5 MB

Memory cache size: 1149.7 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

    This topic has been closed for replies.
    Correct answer john beardsworth

    Definitely get the drivers up to date.

    I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.

    99 replies

    L
    lancec86554971
    Participating Frequently
    January 6, 2018

    I have the same problem with intel HD graphics 4600 OPEN GL = failed therefore I might think as development goes forward , compatibility reduces with older cards ...........and opps you off the radar....even when its supported.

    evgenim
    evgenim
    New Participant
    October 6, 2015

    Problem solved for Nvidia cards. Just try this solution that works for me.

    Disable using GPU in Lightroom and close program.

    Go to Nvidia control panel > 3D preferences

    Set Anisotropy filtering, Antialliasing and V-Sync to "Use app defaults" and click apply. If any parameters already have this settings, just use any another one, press Apply and revert all settings back, than press Apply again.

    Run Lightroom and try to enable using GPU. If not works, uncheck the flag and close program. Revert 3D preferences to yours one and check Lightroom again.

    It works with Forceware 356.04, GeForce GTX 770, Win8 x64.

    Graphics Processor Info:

    GeForce GTX 770/PCIe/SSE2

    Check OpenGL support: Passed

    Vendor: NVIDIA Corporation

    Version: 3.3.0 NVIDIA 356.04

    Renderer: GeForce GTX 770/PCIe/SSE2

    LanguageVersion: 3.30 NVIDIA via Cg compiler

      Kul~
      Kul~
      New Participant
      December 8, 2015

      Thanks evgenim! The solution works. I guess it was NVIDIA Global setting who is responsible for this problem.

      P
      PhilT_GP
      Known Participant
      August 4, 2015

      I can confirm that the suggested fix works for me ...

      AMD 15.7.1

      Windows 7 64bit

      HD 6570

      G
      Gintonic
      Participating Frequently
      July 31, 2015

      New AMD drivers, Lightroom update 6.1.1 and still GPU acceleration not working with HD 6900.

      Worse yet, now Lightroom is crashing.

      What is going on there with Adobe and AMD?

      According to heise.de the problem seems to occur on cards with the VLIW architecture of older Radeon chips like Radeon HD 5000 and HD 6000, but also some newer models of HD 7000, 8000, R5.

      Particularly in the low cost range such as Radeon R5 230  AMD still uses those older chips instead of the modern GCN architecture.

      A
      Anonymous
      July 30, 2015

      Just updated with Catalyst 15.7.1 on my Win7 setup: still crashing in develop module

      And worst: now I can not deactivate hardware acceleration because LR is crashing when I try to!!

      I had to manually edit preferences file and lost my setup.

      What a loss of time...! So disappointed.

      And why this topic status is "Resolved"???

      @MadManChan2000 We have no news from you anymore

      I
      irisdechambly
      New Participant
      August 2, 2015

      Same problem here... Lightroom freezes when moving from Library to Develop module.  Using AMD Radeon R9 270X... was hoping latest Catalyst 15.7.1 would fix but... .  Fortunately, I kept Catalyst 15.6 beta and this driver works perfectly with Lightroom so if the Adobe/AMD techies are still head scratching then focus on what's different between this pair of drivers.  Can't believe that more than 3 months have passed without a definitive resolution.

        fuzuoko
        fuzuoko
        New Participant
        August 2, 2015

        I finally just decided to upgrade my video card, and everything runs beautifully now. It had gotten so slow before, even when it wasn't crashing like this, so it was worth it to me.

        lexc48377225
        lexc48377225
        New Participant
        July 22, 2015

        i'm facing the same problem after installed latest AMD Drivers 15.7, but i found my way to disable GPU in preference menu, that was start window in safe-mode to disable it.

        P
        pierpaolod80073626
        Participating Frequently
        July 23, 2015

        It's the same for me. Lightroom CC, on Windows 7 Home Edition 64bit, AMD R9 270X 2Gb. Worked fine since i updated AMD drivers. Now Lightroom "freezes" every time I try to switch from library to develop. I had to disable GPU acceleration.
        Hope the bug will be fixed soon.

        R
        rolandh2677085
        New Participant
        July 16, 2015

        I have Radeon HD 7800 series, and can't even disable GPU in preference menu...

        crashes here there everywhere... shame on developers.

        S
        sebastianh59438249
        New Participant
        July 17, 2015

        For those also having problems to deactivate the GPU acceleration in the preference menu:

        http://lightroom-blog.com/2015/05/19/turning-off-lightrooms-gpu-preferences-even-when-crashing-on-startup/

        Helped me with my Radeon HD 6450.

          D
          DVA.Ukr.
          New Participant
          July 18, 2015

          (today I have faced with the same "cool" problem, and must say that only here it is discussed at least somehow)

          Sooo...now I'm trying to downgrade ati (with 14.501.1003.0 I at least was able to work in LR, but without acceleration...now is "total crash")...and what? We going to wait for a fix for unknown time with the >one-year-old drivers? It is worth it, considering that some people writing about "no speed increasing"?

          P
          philippm93132326
          New Participant
          July 13, 2015

          Since I upgraded to catalyst 15.7 Lightroom crashes in develop mode. When I try to disable GPU support it crashes instantly!!

          Lightroom version: 6.1 [ 1025654 ]

          License: Perpetual

          Operating system: Windows 8.1 Business Edition

          Version: 6.3 [9600]

          Application architecture: x64

          System architecture: x64

          Logical processor count: 4

          Processor speed: 3,5 GHz

          Built-in memory: 8144,4 MB

          Real memory available to Lightroom: 8144,4 MB

          Real memory used by Lightroom: 868,0 MB (10,6%)

          Virtual memory used by Lightroom: 875,8 MB

          Memory cache size: 785,2 MB

          Maximum thread count used by Camera Raw: 4

          Camera Raw SIMD optimization: SSE2,AVX

          System DPI setting: 120 DPI

          Desktop composition enabled: Yes

          Displays: 1) 2560x1440, 2) 1680x1050

          Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

          Graphics Processor Info:

          AMD Radeon HD 7900 Series

          Check OpenGL support: Passed

          Vendor: ATI Technologies Inc.

          Version: 3.3.13397 Core Profile Context 15.200.1046.0

          Renderer: AMD Radeon HD 7900 Series

          LanguageVersion: 4.40

          Application folder: C:\Program Files\Adobe\Adobe Lightroom

          Library Path: C:\Users\*\Pictures\Lightroom\Lightroom Catalog.lrcat

          Settings Folder: C:\Users\*\AppData\Roaming\Adobe\Lightroom

          Installed Plugins:

          1) Behance

          2) Canon Tether Plugin

          3) Facebook

          4) Flickr

          5) jf Geocoding Support

          6) Leica Tether Plugin

          7) Nikon Tether Plugin

          Config.lua flags: None

          Adapter #1: Vendor : 1002

            Device : 679a

            Subsystem : 4281043

            Revision : 0

            Video Memory : 3051

          Adapter #2: Vendor : 1414

            Device : 8c

            Subsystem : 0

            Revision : 0

            Video Memory : 0

          AudioDeviceIOBlockSize: 1024

          AudioDeviceName: Speakers (High Definition Audio Device)

          AudioDeviceNumberOfChannels: 2

          AudioDeviceSampleRate: 44100

          Build: Uninitialized

          Direct2DEnabled: false

          GPUDevice: not available

          OGLEnabled: true

          *EDIT* Installing Catalyst 14.4 "solves" the problem by disabling the accelaration due to errors

          Graphics Processor Info:

          Check OpenGL support: Failed

          Vendor: ATI Technologies Inc.

          Version: 3.3.12618 Core Profile Context 13.251.9001.1001

          Renderer: AMD Radeon HD 7900 Series

          LanguageVersion: 4.30

          GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS (actual = 32, minimum = 48)

          Humminbird
          Humminbird
          New Participant
          July 13, 2015

          Same problem, crashes in develop module. At least it allows me to disable the GPU acceleration. Very frustrating. Is Adobe playing the waiting game? Get people frustrated enough that they upgrade their GPU for no other reason than getting Lightroom to work as promised? I'm very disappointed, the GPU acceleration was the sole reason why I upgraded from 5.7. Previously I recommended Adobe to everyone, but now not so much. AMD messed up too, amazing they didn't test with Lightroom before the release.

          To anyone who has not yet upgraded from 5.7, save your money. This latest release is a dog. It's much slower than 5.7 without the GPU acceleration, and the GPU acceleration may or may not work even if you meet the hardware requirements. I feel cheated.

          oliverk5301357
          oliverk5301357
          New Participant
          July 15, 2015

          Same Problem since the last AMD Driver...crashes wehn i go from libary to develop module

          A
          Anonymous
          July 8, 2015

          I just updated to AMD Catalyst 15.7 (recently released).

          Now hardware acceleration is OK!

          Check OpenGL support: Passed

          Vendor: ATI Technologies Inc.

          Version: 3.3.13397 Core Profile Context 15.200.1046.0

          Renderer: AMD Radeon HD 5800 Series

          LanguageVersion: 4.40


          Now it's time to take benefit of this new (more or less 3 months later) feature :-)

          Thanks to the community for support and help.

          P
          PhilT_GP
          Known Participant
          July 8, 2015

          I confirm that version 15.7 drivers also fix the hardware acceleration on my HD6570 card 

          Lightroom version: CC 2015.1 [ 1025654 ]

          License: Creative Cloud

          Operating system: Windows 7 Home Premium Edition

          Version: 6.1 [7601]

          Application architecture: x64

          System architecture: x64

          Logical processor count: 4

          Processor speed: 3.4 GHz

          Built-in memory: 8191.1 MB

          Real memory available to Lightroom: 8191.1 MB

          Real memory used by Lightroom: 876.9 MB (10.7%)

          Virtual memory used by Lightroom: 894.0 MB

          Memory cache size: 186.3 MB

          Maximum thread count used by Camera Raw: 4

          Camera Raw SIMD optimization: SSE2

          System DPI setting: 96 DPI

          Desktop composition enabled: Yes

          Displays: 1) 1920x1080

          Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

          Graphics Processor Info:

          AMD Radeon HD 6570

          Check OpenGL support: Passed

          Vendor: ATI Technologies Inc.

          Version: 3.3.13397 Core Profile Context 15.200.1046.0

          Renderer: AMD Radeon HD 6570

          LanguageVersion: 4.40

          Application folder: C:\Program Files\Adobe\Adobe Lightroom

          Library Path: xxx

          Settings Folder: xxx

          emil1369
          emil1369
          Participating Frequently
          July 9, 2015

          Well, I'll be the wet blanket then - While Lightroom does finally recognize my GPU, with the new driver, it freezes beyond repair, everytime I'm scrolling through the pictures. And to make things worse - it freezes when I try to uncheck the "Use Graphics Processor" box...

          Basically it has become unusable.

            R
            ruiz525
            Known Participant
            June 21, 2015

            My card is: zotac gt 630 4 gb

            Initially my issue was that card was not updated. Now it has been updated but I can´t see big improvements.

            Subscribed to see if things change !!

            Roberto

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