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simons62730598
Participant
May 8, 2017
Answered

"Develop module is disabled" , despite purchase

  • May 8, 2017
  • 2 replies
  • 3002 views

Hi guys ! I wanted do open up my Lightroom CC (2015) but there is just one problem. Everytime I get the message:

"Develop module is disabled. Please purchase a membership or license to reactivate the Develop module.
   if you have a serial number to enter, please sign out from the Help menu and sign in again, then cklick License This Software."

But I did purchase the package. Everytime I log out from Lightroom, and logging in aggain , I get the message:


"Thank you ! Congratulations on purchasing Creative Cloud Photography using your Adobe ID **********@****.com
Click continue to enjoy the licensed copy of your software" .

So, I do press "Continue" and it gives me the same thing again ... "Develop module is disabled. Please purchase........."

I allready tried to do this one: Lightroom 5.5 "Develop module is disabled. Please renew your membership to reactivate the Develop module"
And other ones.

Thanks for your help!

    This topic has been closed for replies.
    Correct answer cmgap

    This may best be figured out by contacting Adobe support either via chat or on the phone. contact-bumper

    Not sure if any of the troubleshooting suggestions here will be helpful: Creative Cloud activation and sign-in troubleshooting

    2 replies

    cmgap
    Community Expert
    cmgapCommunity ExpertCorrect answer
    Community Expert
    May 9, 2017

    This may best be figured out by contacting Adobe support either via chat or on the phone. contact-bumper

    Not sure if any of the troubleshooting suggestions here will be helpful: Creative Cloud activation and sign-in troubleshooting

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    May 8, 2017

    Moving this discussion to the Photoshop Lightroom forum.

    Simons62730598 what other Adobe applications do you have installed on your computer?  Are you able to open Photoshop CC 2017, for example, successfully?  What operating system do you have Lightroom CC 2015 installed on?

    przemyslawn55768222
    Participant
    October 17, 2017

    Hi,

    I have a problem. Develop modul (LR) is disabled, but I've made a payment. Why?

    Thanks a lot in advance