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Screen randomly goes black when in lightroom classic

Explorer ,
Sep 23, 2020

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Someone please talk me off the ledge.  I have a Dell Precision T3610, six core Intel CPU, 56 GB ram, running the latest Windows 10 with a Nvidia GTX 1050.  I make part of my living with photography and spend a lot of time in Lightroom Classic.  I'm an Adobe CC user and all my apps are on the latest version.

 

At random times the screen will go black.  The server has not crashed, as if I have something playing in a web browser the sound will continue.

The only solution is to hold the power button in until the power turns off.  After boot, the system will work for some random amount of time before the screen goes black again.

 

I've done a lot of googling on this, and it appears to be a common problem with Lightroom Classic or Photoshop and nvidia graphics cards.

 

The suggested solutions are often impractical or seem unlikely to affect the problem.  (a) update your drivers.  The always say to do this.  My drivers are the latest available.  (b) downgrade video drivers to something or some custom driver.  I'm unwilling to do this and I don't believe it's a real solution.  (c) Swap out your video cables or use special video cables.  I bought and installed the cables recommended, and had the same problem.  (d) Turn off graphics acceleration in Lightroom.  This works, but it's an unacceptable solution.  I work on batches of thousands of photos, and graphics acceleration is a key feature in my workflow.  Lightroom Classic is too slow without it.

 

Besides this being really annoying, I'm concerned that having to hard-reboot my workstation has the potential to corrupt my lightroom catalog.

 

So as I said, someone please talk me off the ledge.  I'm about to dump nvidia and go with ATI, maybe an RX580.  Before I do that, is there anything I can do, besides turn off acceleration, which would fix this problem?

 

 

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Screen randomly goes black when in lightroom classic

Explorer ,
Sep 23, 2020

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Someone please talk me off the ledge.  I have a Dell Precision T3610, six core Intel CPU, 56 GB ram, running the latest Windows 10 with a Nvidia GTX 1050.  I make part of my living with photography and spend a lot of time in Lightroom Classic.  I'm an Adobe CC user and all my apps are on the latest version.

 

At random times the screen will go black.  The server has not crashed, as if I have something playing in a web browser the sound will continue.

The only solution is to hold the power button in until the power turns off.  After boot, the system will work for some random amount of time before the screen goes black again.

 

I've done a lot of googling on this, and it appears to be a common problem with Lightroom Classic or Photoshop and nvidia graphics cards.

 

The suggested solutions are often impractical or seem unlikely to affect the problem.  (a) update your drivers.  The always say to do this.  My drivers are the latest available.  (b) downgrade video drivers to something or some custom driver.  I'm unwilling to do this and I don't believe it's a real solution.  (c) Swap out your video cables or use special video cables.  I bought and installed the cables recommended, and had the same problem.  (d) Turn off graphics acceleration in Lightroom.  This works, but it's an unacceptable solution.  I work on batches of thousands of photos, and graphics acceleration is a key feature in my workflow.  Lightroom Classic is too slow without it.

 

Besides this being really annoying, I'm concerned that having to hard-reboot my workstation has the potential to corrupt my lightroom catalog.

 

So as I said, someone please talk me off the ledge.  I'm about to dump nvidia and go with ATI, maybe an RX580.  Before I do that, is there anything I can do, besides turn off acceleration, which would fix this problem?

 

 

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Sep 23, 2020 0
LEGEND ,
Sep 23, 2020

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"(a) update your drivers. The always say to do this. My drivers are the latest available. (b) downgrade video drivers to something or some custom driver. I'm unwilling to do this and I don't believe it's a real solution."

 

(a) Perhaps your driver got corrupted. Install it again.

(b) The idea is to diagnose the problem, not to make downgraded drivers a "solution". If the problem goes away with a downgraded driver, you have learned something valuable towards solving the problem (and by the way, sometimes the latest driver has a bug in it that causes the problem you are having, so again, learning something here is the goal, but we can't learn this if you refuse to do this).


Also, you don't say what version of Lightroom Classic you are running, if it is not version 9.4 then you should upgrade.

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Sep 23, 2020 1
Explorer ,
Sep 28, 2020

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> (a) Perhaps your driver got corrupted. Install it again.

 

We're not talking about "a driver" as this is not a recent problem.  I've been having this problem since mid-2018.  Since then I've gone through several driver upgrades, which should have taken care of any corruption problems.

 

I've pursued this in the nvidia forums and other technical forums before coming here.  As I mentioned, I've already tried several solutions that were "guaranteed to work" and didn't.  I have come to suspect that the vendor is just tossing out random stuff to pacify the customers.

 

From posts on the nvidia group, many people are having this problem, not just with the 1050 but with many different nvidia models.

 

> Also, you don't say what version of Lightroom Classic you are running, if it is not version 9.4 then you should upgrade.

 

I actually did.  "I'm an Adobe CC user and all my apps are on the latest version."  Since I posted this September 23, 2020, that would make the version of Lightroom Classic I'm using... this should be easy to figure out... I'll wait...

 

So, your response consisted of telling me to upgrade my drivers, which I've already done, and ask for information I'd already given.  Which is coincidentally, exactly the response one gets from level 1 (usually offshore) support.  I was hoping for more.

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Sep 28, 2020 0
LEGEND ,
Sep 28, 2020

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1. This community page is for fellow customers, The reply's you are receiving are from fellow customers. Actual Adobe Techs rarely respond in this community page. If they do, it is often "so sorry, can you provide some info"

 

2. Many of the members absolutely distrust the word "Latest" they do not conflate latest with current version. Often, when pushed to verify, it turns out latest is several upgrades, not just updates, in the past. Both for LrC, and OS.

 

That is why I requested the sys info. gets right past that.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Sep 28, 2020 0
LEGEND ,
Sep 23, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

davidg36166309_0-1600906997273.jpeg

 

davidg36166309_1-1600906997275.png

 

 

davidg36166309_2-1600906997282.png

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Sep 23, 2020 1
Explorer ,
Sep 28, 2020

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Here's the system information as reported by Lightroom Classic:

 

Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.4 GHz
SqLite Version: 3.30.1
Built-in memory: 57288.1 MB
Real memory available to Lightroom: 57288.1 MB
Real memory used by Lightroom: 4262.4 MB (7.4%)
Virtual memory used by Lightroom: 4946.0 MB
GDI objects count: 660
USER objects count: 2181
Process handles count: 1960
Memory cache size: 93.7MB
Internal Camera Raw version: 12.4 [ 555 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 895MB / 28644MB (3%)
Camera Raw real memory: 907MB / 57288MB (1%)
System DPI setting: 192 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160, 2) 1200x1920
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 (27.21.14.5148)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: L:\Lightroom Catalog-2-2-2.lrcat
Settings Folder: C:\Users\ron\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) jf Zenfolio
5) MIDI2LR
6) Nikon Tether Plugin
7) Zenfolio Image List Import

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1c81
Subsystem : 37651458
Revision : a1
Video Memory : 1977
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers / Headphones (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x42
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1050/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 451.48
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle 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GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc 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GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

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Sep 28, 2020 0
LEGEND ,
Sep 28, 2020

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Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 (27.21.14.5148)

 

1. I know you have updated the GPU driver

2. I know you have a fairly new version of the GPU  driver. v451.48, latest v456.55

 

BUT

 

When you updated that driver, did you force a Clean Install? That is an option during the update. A clean install deletes all the old detritus that may be learking.

 

Use your NVIDIA GeForce Experience application, to update your GPU driver, select Custom a\for install, to force a clean install.

 

Note, I have had 2 NVIDIA cards in current PC, no problems with anything.

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Sep 28, 2020 0
LEGEND ,
Sep 28, 2020

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Library Path: L:\Lightroom Catalog-2-2-2.lrcat

 

Is that a hard drive? Be it internal or external, either is Ok.

 

How much free space in %? LrC needs at least 20%

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Sep 28, 2020 0
Explorer ,
Sep 28, 2020

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It's an NVME internal SSD.  It's dedicated to the lightroom catalog.

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Sep 28, 2020 0
LEGEND ,
Sep 28, 2020

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Additional performance tips for that rig

 

For NVIDIA see:

https://www.winhelp.info/boost-lightroom-performance-on-systems-with-nvidia-graphics-chip.html

 

If you try that, do so with LrC closed, as it may change how LrC treats the GPU, you might see a improvement when in LrC selecting to use Graphics Processor.

 

Note, this will increase power usage, so if your PSU is undersized, could be an issue, or if your CPU is one if those low power ones, you might not get to accomplish that.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Sep 28, 2020 0
Explorer ,
Sep 28, 2020

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The original power supply was a 425 watt.  When it died I replaced it with a 635 watt supply, which is apparently the biggest one Dell makes for this workstation.  Screen continued to go black at random times.

 

I've already done the performance boosts suggested in the link.  Lightroom is definitely using the GPU.  Although I haven't had the GPU support off for long periods of time, I've never had the problem with GPU support off.  The problem is, I need the performance.  I do horse shows, and a typical shoot is 4000 photos of which I might publish 200 or 300.  Performance is vital.

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Sep 28, 2020 0
LEGEND ,
Sep 28, 2020

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Dell Precision T3610

 

So a desktop

 

LrC is a bit of a hog. It can place more demands upon a computer than say PS. Certainly more than a Spreadsheet, a Word Processor, a Web Browser, or a simple game.

 

Hence, other things may behave just fine.

 

Anyway, Check for dust bunny's around the GPU, around the CPU cooler, near RAM, at inlets, and outlets.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Sep 28, 2020 0
Explorer ,
Sep 28, 2020

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The internals are spotless.  I vaccum it out regularly.

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Sep 28, 2020 0
Explorer ,
Sep 29, 2020

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LrC seems to be more and more of a hog as the catelog grows.  I've been a lightroom user for a very long time, and currently have over a quarter million photos in my catelog.

 

But something occurred to me today.  Could it be an issue with the Nvidia game ready vs studio driver?

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Sep 29, 2020 0
Explorer ,
Oct 01, 2020

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Verified today, using Nvidia studio driver did not help.  Got another black screen today while working in Lightroom.  Had to reboot to clear.

 

That said, I'm sticking with the studio drivers because I think that's the more logical choice.  I am not a gamer.

 

Done so far, since starting this thread:

 

1) Looked in Adobe CC app for any pending updates to LrC.  None.

2) Did full uninstall/reinstall update for Nvidia game ready driver

3) Did full uninstall/reinstall for Nvidia Studio Driver

4) Reviewed performance settings, which are set as recommended in article posted here, with the exception that my LrC catelog is running on an internally mounted Nvme drive.  (The black screen problem started well before I moved the catalog to this drive.)

 

I still do not have a solution.

 

I'm open to suggestions.

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Oct 01, 2020 0