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Participant
February 12, 2020
Question

Slideshow Classic won't import music: file not well formed

  • February 12, 2020
  • 3 replies
  • 1085 views

I am on LR 8.4.1   when I try to add music to a slide show I get an error saying: music file not well formed.  I've tried mp3 and acc.  Tried several different files, songs and bit rates.

Any solution???

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3 replies

Participant
February 7, 2021

Im getting the same message. If you can't upload music in lightroom for the slideshow presentations, what's the use in it? Please get back to us on the answer. 

Participant
March 31, 2020

I too am having these issues, version 9.2 release.  

Have been on 3 calls with technical support, then a scheduled call for over two hours, and case hase been escalated to higher support unit.  

Waiting over 7 days and not heard anything.   Checked today, was told, they will get to me when they can....

Worked on previous builds.... not sure updating was really worth it..

Frustrating... 

Akash Sharma
Legend
February 12, 2020

Hi there,

 

That's not a typical experience with Lightroom Classic as you're getting an error "music file not well formed", let help make this right.

 

Would you mind restoring Lightroom Classic app preferences to default and let us know if the issue still persists? Please refer this article for step by step instructions:
https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html#restore_preferences_to_default_settings

 

Thanks,

Akash