Slideshow Classic won't import music: file not well formed

New Here ,
Feb 11, 2020

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I am on LR 8.4.1   when I try to add music to a slide show I get an error saying: music file not well formed.  I've tried mp3 and acc.  Tried several different files, songs and bit rates.

Any solution???

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Import and export, Mac, Problem or error

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Slideshow Classic won't import music: file not well formed

New Here ,
Feb 11, 2020

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I am on LR 8.4.1   when I try to add music to a slide show I get an error saying: music file not well formed.  I've tried mp3 and acc.  Tried several different files, songs and bit rates.

Any solution???

TOPICS
Import and export, Mac, Problem or error

Views

325

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 11, 2020 1
Adobe Employee ,
Feb 11, 2020

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Hi there,

 

That's not a typical experience with Lightroom Classic as you're getting an error "music file not well formed", let help make this right.

 

Would you mind restoring Lightroom Classic app preferences to default and let us know if the issue still persists? Please refer this article for step by step instructions:
https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html#restore_preferences_to_def...

 

Thanks,

Akash

 

 

 

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Feb 11, 2020 0
DMG#3 LATEST
Community Beginner ,
Mar 30, 2020

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I too am having these issues, version 9.2 release.  

Have been on 3 calls with technical support, then a scheduled call for over two hours, and case hase been escalated to higher support unit.  

Waiting over 7 days and not heard anything.   Checked today, was told, they will get to me when they can....

Worked on previous builds.... not sure updating was really worth it..

Frustrating... 

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Mar 30, 2020 0