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Participant
November 29, 2014
Question

Terrible performance on iMac 5K

  • November 29, 2014
  • 30 replies
  • 71100 views

Hey Adobe Forum!

I got my high end iMac 5K from Apple (4GHZ, M295X, 24gb Ram).

I planned on primarily using the Adobe Creative Cloud and especially programs such as Lightroom, Photoshop, InDesign, Edge.

With an exception for Photoshop all of the above mentioned programs run horribly.

While browsing my catalogues in Lightroom it stutters and freezes. Edge runs as if it was running under 20fps, very laggy and stuttery.

InDesign is also pretty slow while switching pages and scrolling in general.

My questions: Is this normal for Hi-DPI screens? Is anyone else experiencing this?

Thanks!

This topic has been closed for replies.

30 replies

Inspiring
June 8, 2017

Hi everyone,

I'm sure many of you noticed that Apple released updates to the iMac line and also announced an iMac Pro line. Both have faster processors, faster storage, and significantly improved graphics cards.

The iMac Pro is overkill for me, but I'm thinking of upgrading to a maxed out iMac 5k, with 4.2 Ghz i7, 2 TB SSD and 32 or 64 GB of RAM. I'm hoping this will resolve the issues I've had with editing photos in LR.

I can still sell my current iMac for $1,500, so the upgrade will cost me (or rather, my business) about $2,500. Seems like a worthy trade up.

I'll report back once I see the results.

eliastheroux
Participant
May 27, 2017

Solution I have found beyond just resizing the viewport:

https://www.thnkdev.com/QuickRes/

This standalone mac application allows you both to upsample the display to even further clarity but, more importantly it lets you run lower native resolutions that do not exist as options from the display panel in Apple's system preferences.

robgendreau
Inspiring
May 27, 2017

I don't see how upsampling (which is scaling) helps improve clarity, since 1:1 is the clearest one can get.

And I thought that there was only ONE native resolution, which is 5120x2880 on a retina iMac; Native resolution - Wikipedia

So any other resolution is scaled, which can be useful. And often quite clear. But it's still scaled, not native. And what's the benefit of doing that for the whole display, as opposed to just scaling the image itself in  the Lr window?

eliastheroux
Participant
May 27, 2017

I never said this was a perfect fix or even a true solution, but it does fix the core problem that people face when editing an image in Lightroom.

Example:

You are editing an image in Lightroom that is 6000x4000 and viewing it at 1:1. Each time you make an edit, the display attempts to show the change to the image in HiDPI mode (2 pixels for every 1 pixel) which in turn causes the slowing down of Lightroom. This method of screen resolution viewing is not adapting the contents of the screen to be at their "true" resolution but instead trying to double down on the pixels per inch because that is what the display is programmed to do. By using a tool like QuickRes (and there a few more great ones out there) to change your display to be a normal resolution (not HiDPI) you negate the issue and slowing down of Lightroom goes away.

Inspiring
April 7, 2017

Apple just announced that they are working on a new iMac for fall release (very unusual for Apple to "pre-announce" a product; they are trying to show pro users that they still care, apparently).

Here are the rumored features.

I know they are just that—rumored—but assuming the rumor is accurate, will these specs be enough to address the problem we're discussing in this thread with poor performance of the 5k iMac in Lightroom?

BeeNeat
Participant
February 13, 2017

I have the exact same problem. My 5K iMac is about 10 months old and whenever I'm using photoshop and illustrator for a couple of hours my entire iMac slows down 500%. It's literally laughable how slow it starts going. Opening a new document or booting illustrator takes 4 full minutes.. I mean come on.. I paid 3K for this...

Adobe FIX THIS

John Leseky
Participant
January 19, 2017

My iMac does a hard reboot almost every time I try to add a photo to a collection in Develop mode by dragging it from the film strip to the Collections list. Lightroom was in the new Reference View now that I think about it. No problem in Library mode for sure but possibly also in other views within the Develop mode. Otherwise slower than on my MacBook Pro Retina and a few times stopped displaying all Lightroom menus and tools leaving only the active picture window but was able to quit Lightroom in orderly fashion. Worked OK after restarting. Oh, one  more thing, on my second monitor (Apple Display Cinema) in two screen mode it displays faint artifacts that look like burned-on phosphor on old-style monitor. Usually a line a few inches long, horizontal, defined on one side (bottom) and fading to image on the other over half and inch or so. The length and position changes from image to image but consistent per image.

This case is the first hard reboot I've gotten on any MacOS or OS X computer. Graphics adapter and Lightroom problem?

macOS Sierra 10.12.2

iMac Retina 5K, Core i5, late 2015 model

8GB

Lightroom 2015.8

Pictures from a TIFF file cropped to about 3500x3500 pixels.

Inspiring
January 19, 2017

Yeah, I'm still getting the spinning beach ball all the time when switching from Library to Develop and back. Seems ridiculous for such a top-of-the-line computer.

The rumor is that new iMacs with upgraded graphics cards will be released in March. Silly in some ways to buy an entirely new computer just so it works better with one application (I have no complaints with my iMac otherwise), but I'm considering it.

dj_paige
Legend
January 19, 2017

The rumor is that new iMacs with upgraded graphics cards will be released in March.

A more powerful GPU will not change the problem of switching from Library to Develop. I believe you need a more powerful CPU to speed this up. See: GPU notes for Lightroom CC (2015)

Participant
December 5, 2016

I recently got my iMac (Retina 5K, 27-inch, Late 2015) with 4GHz i7, 32GB 2133 MHz and upgraded graphic card M395X.
I was hoping for new iMacs last october, but … (thanks apple). I have to say, that

the performance of Illustrator is a shame. Just horrible, even without any content on my surface. It is ok, when I open it with lower resolution, as mentioned above.
But also the performance of League of Legends is a shame. I almost feel i got to broken graphics card. It can handle my 2 additional monitors.

I will contact Adobe and Apple support.

michaeld5154284
Participant
December 12, 2016

Recently upgraded my work computer  to an iMac with 32GB memory (upgraded from 8 because I was having problems with Photoshop)

Same issues persist- Photoshop is sluggish as hell, almost unusable and it's killing my productivity.

Illustrator runs fine it seems....and every other program. PS is just terrible.

Anyone out there willing to help us out?

Inspiring
July 26, 2016

I noticed a rumor back in April that the next iMacs will likely feature significantly improved GPUs.

I wonder if that will help? Frustrating to have to buy a new computer to solve this problem, but I typically upgrade every 3-4 years so I'm about due anyhow.

Participating Frequently
May 5, 2016

So... 2 weeks ago I  upgraded to a 5K iMac from my 2011 MacBook Pro which was on its last legs. Everything works great.. except for Lightroom. The preview updates were slow as molasses on a feburary morning, and hitting the Before/After keyboard shortcut took between 5 and 7 seconds each time to see what I had done to an image. Overall the LR experience was miserable.

I tried everything under the sun that I've found in these forums. Turn on/off the GPU, optimize and flush everything, move working images to an SSD, build smart previews, build 1 to 1 previews, build smaller previews... etc.

I fired up my old, tired 2011 MBP with an 2.4 i7 and 16gigs of ram that has been my workhorse for years. It ran the latest LR CC 2015 about 3 times as fast as my new 27" 4.0 i7, 16gig, 4gb VRAM, 3TB Fusion drive Retina iMac. What was the difference besides the processor setup?  Both were running El Capitan, both were running the latest version of Adobe CC. Both were actually using the same catalog I copied over from one machine to the other with the files on external SSD drives. The difference was what others here have said...The Retina screen.

So just out of curiosity I changed the display to a non-Retina resolution.... ah hah!

This worked for me, so give it a try:

In  System Preferences --> Display, hold down the Option key while clicking on "Scaled" in the Resolution section. You will see the list of resolution choices. Now down below that box is a checkbox that says "show low resolution modes". I selected 2880 x 1620 (low resolution) mode, which basically kept my resolution but turned off the Retina pixel depth.

Yes.. it isn't as beautifully clear as the Retina resolution was.. but for someone like me who is working on batches of files per day in LR and PS, it sped me back up to where the performance should be.

So until Adobe figures out how to speed up LR to work with a large Retina display, I'll have to keep my screen set at this depth.

Give it a try and let me know if it worked for you!

Community Expert
May 5, 2016

In System Preferences --> Display, hold down the Option key while clicking on "Scaled" in the Resolution section. You will see the list of resolution choices. Now down below that box is a checkbox that says "show low resolution modes". I selected 2880 x 1620 (low resolution) mode, which basically kept my resolution but turned off the Retina pixel depth.

It's probably a better idea to do this on a per app basis, so leave the system-wide resolution settings to the default and go find the app in your applications folder and do a get info on it. Check the box that says "Open in Low resolution". That should make the app run in non-retina mode.

robgendreau
Inspiring
May 5, 2016

It's very odd that a scaled resolution would work better, especially an odd one (on a retina iMac) of 2880x1620. I would have thought 2560x1440 would have worked better. But is unfortunate that it isn't working for you when it DOES work for so many of us on retina iMacs. We still must be missing something. Adobe has figured out how to make it work on mine so I can't understand why they can't get it to work on yours. Sorry for your problems.

Participant
April 15, 2016

I can't speak to Lightroom, but we were definitely having Illustrator performance problems on new iMacs and especially Retina laptops: files very slow to open; zooming and panning were taking forever, etc. Thought it might be a redraw preference but instead found this preference item for GPU performance:

Illustrator CC menu item / Preferences / GPU Performance ...

GPU Performance was defaulted to checked. So we UNCHECKed that box and hit OK and performance was back to what we're used to. Just a guess, but thinking that Illustrator is passing some processing over to GPUs and maybe these GPUs can't handle it (or they're already busy with display). Anyway, with that turned off, Illustrator is actually up to speed now. It may be that GPU processing is a good option if you have a separate NVIDIA card or something but on these GPUs it was grinding everything to a halt.

Participant
March 14, 2016

I've given up waiting for a solution...or even someone identifying definitively what the root problem is. Apparently no one at Apple or Adobe wants us to know. As a result I'm going with a windows/NEC solution as much as I'd like to stick with Apple.