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ah12121212
ah12121212
Participating Frequently
November 16, 2018
Question

'The movie files contain no video frames'

  • November 16, 2018
  • 3 replies
  • 8018 views

I am trying to import video from my Fuji XT3. I have previously imported movies from my XT1 fine, but I am now getting this error message - 'The movie files contain no video frames.

The files are .mov and I'm using Classic 8.0 Camera Raw 11.0.

Does anyone know what the issue could be?

Thanks.

    3 replies

    Z
    zhon
    Participating Frequently
    April 16, 2020

    I have the same problem on MacOS 10.5.4 and Lightroom 9.2.1. I rename the extension to MP4 and then I got the error:

     

    An unknown error has occured while reading the video file. Connecting to Dynamic Link server failed.

     

    I am able to play it on my mac. I had to resort to using Image Capture to get it from the X-T3 to my computer.

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    November 20, 2018

    As noted above, just change the extension of the file to .mp4 and it will likely work. This is clearly a bug in Lightroom that it doesn't recognize H265 in mov containers. For H265 files, mov and mp4 are interchangeable as the mov container and mp4 container for these files are the same thing so you can just change the extension.

    ah12121212
    ah12121212Author
    Participating Frequently
    November 20, 2018

    I am running OS 10.13.6

    I have tried changing the extension name, that it what gave me the second error message.

    ah12121212
    ah12121212Author
    Participating Frequently
    November 20, 2018

    As requested:

    Lightroom Classic version: 8.0 [ 1193777 ]

    License: Creative Cloud

    Language setting: en-AU

    Operating system: Mac OS 10

    Version: 10.13.6 [17G65]

    Application architecture: x64

    Logical processor count: 4

    Processor speed: 3.3 GHz

    Built-in memory: 16,384.0 MB

    Real memory available to Lightroom: 16,384.0 MB

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    November 16, 2018

    The XT3 published specs include the option to shoot H.265.  Lightroom Classic on a Windows machine does not (yet!) support that.

    You shooting H.265?  Is your Lightroom on a PC?

      johnrellis
      johnrellis
      Legend
      November 16, 2018

      If whsprague's suggestions don't help illuminate the issue, try copying one of the .mov files to your desktop and changing its extension to .mp4. Another person (with videos from another camera) was experiencing the same error message and accidentally discovered that workaround.  (It's a little mysterious why it worked, but I verified it.)

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