• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

P: Store Locally in Album does not include videos

Explorer ,
Sep 24, 2022 Sep 24, 2022

Copy link to clipboard

Copied

Bonjour,

Sur LR sur iPhone, j'ai un souci de synchronisation : le chargement d'un album en local ne parvient pas à se terminer.

depuis plusieurs jours, LR m'indique "1 en cours de chargement" sans que rien n'évolue.

Je ne sais pas comment identifier la photo qui est en attente de chargement, et surtout je ne sais pas comment faire pour que cela se termine.

Merci si quelqu'un peut m'aider ...

bonne journée

Bug Fixed
TOPICS
iOS: iPhone

Views

1.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 26, 2022 Sep 26, 2022

Bonjour @coustoulin 

Does the album also include video?  There is a known issue where local storage sync for an album downloads images, but cannot finish sync of the video.  Lightroom iOS team is working on that.  I can not say when the problem will be resolved.

Votes

Translate

Translate

correct answers 2 Pinned Replies

Adobe Employee , Dec 13, 2022 Dec 13, 2022

Greetings all, 

 

Updates for Adobe Photography products began rolling out Monday night, December 12th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Status Acknowledged

Votes

Translate

Translate
Adobe Employee , Dec 13, 2022 Dec 13, 2022

Greetings all, 

 

Updates for Adobe Photography products began rolling out Monday night, December 12th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Status Fixed

Votes

Translate

Translate
9 Comments
Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

Bonjour @coustoulin 

Does the album also include video?  There is a known issue where local storage sync for an album downloads images, but cannot finish sync of the video.  Lightroom iOS team is working on that.  I can not say when the problem will be resolved.

Votes

Translate

Translate

Report

Report
Explorer ,
Oct 06, 2022 Oct 06, 2022

Copy link to clipboard

Copied

Hello

thank you for the answer. I posted an answer to you but I cannot see it ... maybe I did not finalize the post.

You guess wright : I have somme videos. it's srange because it is not the first time I have videos in my collections.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 06, 2022 Oct 06, 2022

Copy link to clipboard

Copied

Hello @coustoulin 

I think this is due to recent updates that allow video editing in Lightroom.  The LR iOS team is actively working on a fix.

Votes

Translate

Translate

Report

Report
Explorer ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

Thank You

OK I'll wait ...

Votes

Translate

Translate

Report

Report
New Here ,
Nov 13, 2022 Nov 13, 2022

Copy link to clipboard

Copied

I use Lightroom on my Mac, iPhone 14 Pro, and iPad Pro. I have my Mac set to store all images locally, but the iOS version does not have the option. So I have set up an album to store locally. All images download without issue, but the videos will never finish "storing locally," any ideas?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

Copy link to clipboard

Copied

Greetings all, 

 

Updates for Adobe Photography products began rolling out Monday night, December 12th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Rikk Flohr: Adobe Photography Org
Status Acknowledged

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

Copy link to clipboard

Copied

Greetings all, 

 

Updates for Adobe Photography products began rolling out Monday night, December 12th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Rikk Flohr: Adobe Photography Org
Status Fixed

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

OK, sounds wroking well

thanks

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 26, 2023 Nov 26, 2023

Copy link to clipboard

Copied

LATEST

Seems the issue came back with version 9.0.1

Can someone please confirm?

For me an album can't finish with store locally once it contains a video.

Moving out the videos into an album which is not stored locally is the workaround I am using right now.

Hope Adobe is fixing this anyoing issue soon.

Votes

Translate

Translate

Report

Report