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deeboong
Participating Frequently
Oct 28, 2021 6:21 AM UTC
Answered

P: (Android) Masking of Subject or Sky Error Message "Something wrong"

Similar cases have been reported below

I updated to the new Lightroom mobile for android.

A red error message "Something went wrong"  occurs when performing the new masking function, sky or subject selection

 

My device is a Samsung Galaxy Fold (SM-F907N)

 

 

    Rikk Flohr-Retired
    Rikk Flohr-RetiredCorrect answer
    Oct 31, 2021 3:50 PM UTC

    Setting status to investigating

    Please verify your device meets the necessary system specifications: https://helpx.adobe.com/lightroom-cc/system-requirements.html

     

    Note:
     

    Certain features like Select Subject and Select Sky in Masking are supported only on Android devices with more than 6 GB RAM. Technology Previews (features that may not be completely production-ready yet but available to try out) are allowed on devices having between 4 GB and 6 GB RAM, but you could experience an occasional crash under memory pressure. On devices with less than 4 GB RAM, these features are unavailable.

     

     

    Please hit the upvote button so we know how many of you are experiencing this issue

    Rikk Flohr: Adobe Photography Org
    View reply

    23 replies

    khusi_7387
    Participant
    Aug 29, 2025 3:25 PM UTC

    boy hair style

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    wħɏ sø sɇɍɨøᵾ26922169a12f
    Participant
    Nov 2, 2022 1:03 PM UTC

    I had issue in masking photos and video . Something went wrong?    Is the problem

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    Yoav22595618wwcf
    Participant
    Jan 11, 2022 6:15 AM UTC

    Samsung Note 10 Android 11

    Can't download Sky and Subject masking, the download starts, stucks and eventually an error message shows up.

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    pvhelme
    Participant
    Dec 26, 2021 11:34 PM UTC

    I have a Samsung Galaxy Tab S7 with 8GB of RAM and my problem is it won't download the Subject nor Sky components for masking. Clicking on "Download" for either does nothing.

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    Luthfianto
    Participant
    Dec 24, 2021 3:55 AM UTC

    I am using Pixel 6 Pro with 12 GB RAM and masking is still error

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    Luthfianto
    Participant
    Dec 7, 2021 2:42 PM UTC

    I am using Pixel 6 Pro with 12 GB RAM and masking is still error

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    greengirl1
    Participant
    Dec 5, 2021 10:32 PM UTC

    Mine also won't work 50-75% of the time. I have LRC V11 on a PC. When I click "select subject," at least half the time it says "something went wrong." The icon in the bottom right then continues to spin and no other work can be completed until I close the program and restart.

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    defaultiznrxlw6xcuk
    Participant
    Nov 4, 2021 8:04 AM UTC

    Con le nuove funzioni maschera cielo e soggetto quando le uso mi chiude lightroom.

    Android samsung

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    Allan aguiar5DE8
    Participant
    Nov 1, 2021 8:38 PM UTC

    Eu baixei o lightroom mobile fis a assinatura mensal mais eu não consigo usar as novas funções pq toda vês que vou usar reinicia para tela inicial meu celular é um Redmi note 8 alguém pode me ajudar ?

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    holgerk2000
    Participant
    Nov 1, 2021 5:56 PM UTC

    Hallo, ich verwende ein Samsung Galaxy Tab S4, neueste Updates sind drauf. Bei Verwendung von LR Mobile funktioniert alles wie gewohnt, nur das maskieren nicht . LR versucht zu maskieren und stürzt dann ab. Verläufe und pinsel funktionieren. Neuinstallation der App wurde auch schon gemacht. Brauche Hilfe.

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