P: Apple Magic Keyboard when only disabling: - Shortcuts - Predictive

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Community Beginner ,
Jun 19, 2021 Jun 19, 2021

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I recently got the iPad 12.9 M1 (2021) and the Apple Magic Keyboard.

 

Everything works exactly like expected, but I can't use the keyboard to input text in Lightroom - e g when I want to create a new album, or put in information about a photo.

Everything else works just perfect, it's just these input fields that doesn't react on text input.

 

Have I missed something, or is this a bug?

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Adobe Employee , Feb 07, 2022 Feb 07, 2022
Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store.    Note:  You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ]) For Mobile downloads, it may take several days for the update to appear in your respective App Stores.   Thank you for your patience. 
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Adobe Employee , Dec 15, 2021 Dec 15, 2021
Setting status - adding bug number
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7 Comments
Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi, 

this does sound like a bug but since I can't reproduce it would be interesting to know if e.g. device restart helps.
Are you on the 11 or 12.9 inch iPad?
Besides iOS version, any settings that you might have for e.g. Accessibility should be helpful.

Thanks,
Ignacio

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Hi Ignacio!

 

I'm on the iPad 12.9 M1 2021 256 Gb.

 

I found the issue/bug.

I've disabled "shortcuts" menu in Settings-General-Keyboard in iOS - I don't like this because it takes up parts of the screen, and it looks bad... This apparently disable the keyboard input in Lightroom (when there's an text input field). When I enable it, I'm able to put in text again.

 

Sounds like a bug to me. ☺️ 

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New Here ,
Nov 25, 2021 Nov 25, 2021

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I just wanted to report that I had the exact same issue and it was driving me mad - I was able to resolve it by following Davids advice. Thank you for posting your work around while this bug gets sorted out!

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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@TofuTakahashi thank you for confirming what @davids38710785had posted (which reply went under our radar).

I'm going to see if I can reproduce with other keyboards too.

Thanks,
Ignacio

 

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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@TofuTakahashi @davids38710785 
Good news, I was able to reproduce the issue by when only disabling:
- Shortcuts
- Predictive

This is indeed a bug that we are now finally aware of.

Thanks,
Ignacio

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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Setting status - adding bug number

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Acknowledged

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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LATEST

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

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