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bengtc17240330
Participant
June 28, 2024

P: Cannot Send Files from Lightroom to Photoshop on Surface Laptop 7 (ARM)

  • June 28, 2024
  • 3 replies
  • 932 views

Issue

When I use the "Edit in Photoshop" command from Lightroom, Photoshop launches as expected, but then I receive the following error message:

"Could not open Photoshop"
The file never opens in Photoshop.

My Setup

  • Device: Microsoft Surface Laptop 7th edition (ARM/Snapdragon X Elite)

  • Operating System: Windows 11 Home/Pro ARM64 (latest version)

  • Photoshop: Latest version from Creative Cloud (ARM version)

  • Lightroom: Latest version (cloud version, not Classic)

  • Creative Cloud: Up to date and signed in

What I Have Tried

  • Photoshop and Lightroom are both up to date.

  • Creative Cloud is up to date and I’m properly signed in.

  • I’ve logged out/in, reinstalled the apps, and restarted the computer.

  • I’ve tested exporting images as TIFF/PSD from Lightroom and manually opening them in Photoshop – this works.

  • I've checked that both apps have full file/document access in Windows privacy settings.

  • I’ve tried changing the file format and target path in Lightroom’s external editing preferences.

  • The error occurs regardless of file format (RAW, JPEG, etc.)

Suspected Cause

I suspect this may be related to how Lightroom sends temporary files to Photoshop in the ARM environment – potentially an issue with file encoding, format, or temporary paths that Photoshop ARM cannot process correctly.

What I Need Help With

I would appreciate assistance with:

  • Identifying whether this is a known issue with ARM-based Windows devices

  • Any possible workaround or ETA for a fix

  • Information on what logs I can provide to help with troubleshooting

Thanks in advance!

 

/Bengt Carlsson

3 replies

M
marly53
Participant
August 10, 2025

Ok, please tell me how everyone seems so patient over Adobe's failure to get to grip with the ARMsystem? I upgraded my Surface Pro to cope with the increasing demands of the software, only to find that it doesn't function effectively. 
I cannot use InDesign - only the Beta version.
I cannot use Lightroom Classic
I cannot transfer images seamlessly from Lightroom to edit in Photoshop
The remove tool doesn't function in Photoshop etc etc.
I am paying the same monthly sum to Adobe for programs that will not work on, what is after all, not new technology.
How are they being cut so much slack? Am I the only person fed up of using software with so many glitches?

 

J
JuniorJr
Known Participant
August 10, 2025
I just gave up. Sold the surface.
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
June 23, 2025

I was able to replicate your failure. I am checking with the team to see if this is a known issue. Thank you for your patience and for your excellent report!
Update: It appears this is a PS issue: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/cannot-open-lightroom-edited-photos-in-photoshop-branched/m-p/15272533 

Rikk Flohr: Adobe Photography Org
J
JuniorJr
Known Participant
June 28, 2024

Anyone else seeing this?  Purchased a Surface Pro 11. Installed both LRC and PS. "Edit in" just brings up PS and no images show up.  Uninstalled, then re-installed in the opposite order, didn't help.

Returned the Surface Pro 11 for this reason - figured maybe it was that LRC was emulated, PS was not?  A week later said, that can't be the problem.  So........ got another Surface Pro 11 (don't judge).

SAME issue.  LRC "Edit In" worked ONCE, then never again.

Same, uninstall/re-install.  Didn't help.

Tried to remove the PS pref. file, still didn't help.

Any ideas?  Want this Surface Pro to work as I love the form factor. (I'm a big Apple person, but hate LR on iPad, and hate that Apple laptops don't have touchscreen).  So, want this thing to work.

    K
    kamilk53381215
    Participating Frequently
    October 2, 2024

    Hello. I'm experiencing a problem with Lightroom on Windows on ARM. When trying to edit a photo in Photoshop from within Lightroom, I receive an error message stating that this action is not supported. I would appreciate it if this issue could be resolved.

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