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Chris Sims Photography
Known Participant
February 27, 2024

P: Crash on launch [9287165]

  • February 27, 2024
  • 11 respuestas
  • 2573 visualizaciones

I was working on Merging HDR photos in Lightroom. I selected to form piles on these photos. The activities counter made it to 6 activities in the process and the software froze up. I let it sit for 5 minutes with no change. I clicked the x in the top right and restarted the software. When it opened up I saw the photos that I merged and the ones that froze are still individual HDR shots. I was starting the process again to merge the shots and the program closed and a crash report came up . I sent in the crash report and have not heard a response yet from Adobe. I was reaching out to see if anyone has any ideas. I have tried all the tips on the site for crashing. No hardware changes. Program ran stable for months on this setup. 

 

Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
NGL Version: 1.36.0.9
WF Version: 6.2 3d4e7aa
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Inspiron 5675 / AMD Ryzen 7 1700X Eight-Core Processor
Logical processor count: 16
Processor speed: 3.3 GHz
Built-in memory: 32661.0 MB
Real memory available to Lightroom: 32661.0 MB
Real memory used by Lightroom: 1904.9 MB (5.8%)
Virtual memory used by Lightroom: 2529.4 MB
Memory cache size: 2900.5 MB

Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 721MB / 16330MB (4%)

Display: 1920x1080
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon RX 6700 XT (31.0.24019.1006) - 12 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\csims\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\csims\AppData\Local\Adobe\Lightroom CC\Data

    Este tema ha sido cerrado para respuestas.

    11 respuestas

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 12, 2024

    updating status

    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      March 8, 2024

      @Chris Sims Photography  Thanks for reporting back. I am glad that solution worked for you. 

      Rikk Flohr: Adobe Photography Org
        C
        Chris Sims PhotographyAutor
        Known Participant
        March 8, 2024

        Situation resolved. Thanks for you help

         

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          Community Manager
          March 7, 2024

          @Chris Sims Photography 

           

          I've heard back from our engineer regarding your logs and other information. 

          His recommendation is to delete the local catalog and allow the cloud version of the catalog to resync down to your computer. 

          Note: If you have work that has not synced to the cloud, that work will be at risk. 

          The instructions at this HelpX will guide you in the process: https://helpx.adobe.com/lightroom-cc/kb/unable-to-move-some-photos.html 


          Rikk Flohr: Adobe Photography Org
            C
            Chris Sims PhotographyAutor
            Known Participant
            March 6, 2024

            Yes sir I am crashing every launch. program pulls up. Library loads then error report dialog box appears. Once you fill out the comment in the dialog box and send it the program exits. If your quick enough and can get the preferences window open prior to the error log it will stay in preferences until you close the preferences window out then the error log appears. 

              Rikk Flohr_Photography
              Community Manager
              Rikk Flohr_PhotographyCommunity Manager
              Community Manager
              March 6, 2024

              @Chris Sims Photography An  ETA is not available. Adobe doesn't announce pending fixes in advance (they always move when we do)

               

              However, on the plus side,  engineering requested a direct email address earlier today so they could research your reports. I did get asked if you are crashing every launch Are you?

              Rikk Flohr: Adobe Photography Org
                C
                Chris Sims PhotographyAutor
                Known Participant
                March 6, 2024

                I have been trying to open Lightroom since this conversation started. I have work that is getting behind. Can you please advise me of a possible timeline that I can share with my customers please on a possible work around?

                  C
                  Chris Sims PhotographyAutor
                  Known Participant
                  February 27, 2024

                  Will do. Thanks for your assistance

                   

                    Rikk Flohr_Photography
                    Community Manager
                    Rikk Flohr_PhotographyCommunity Manager
                    Community Manager
                    February 27, 2024

                    I've located a report from you (only one). It is a very low crasher, meaning that not many people are experiencing the crash. I've logged a bug with the team and asked them to review your submitted report. Thanks. 

                    Watch this thread for updates when a fix is released. 

                    Rikk Flohr: Adobe Photography Org
                      Rikk Flohr_Photography
                      Community Manager
                      Rikk Flohr_PhotographyCommunity Manager
                      Community Manager
                      February 27, 2024

                      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

                       

                      Did you see a crash dialog?

                      Do you use a different email address when filling out the crash report?

                      Was the crash dialog Adobe’s? Microsoft’s? 

                       

                      Rikk Flohr: Adobe Photography Org
                      C
                      Chris Sims PhotographyAutor
                      Known Participant
                      February 27, 2024

                      <?xml version="1.0"?>
                      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
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                      </gpu>
                      <crash exception="EXCEPTION_IN_PAGE_ERROR" exceptionCode="0xc0000006" instruction="0x00007FF8D34B13FE">
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                      </binaryImageSet>
                      <dumpType>
                      Mini
                      </dumpType>
                      <hbLogSessionDllStatus>

                      </hbLogSessionDllStatus>
                      </crash>

                      <sessionId>
                      9AE9AC7D-A572-4C17-A94D-DE64F6113455
                      </sessionId>
                      <imsUserGuid>
                      347A29E963B740270A495FC3@AdobeID
                      </imsUserGuid>
                      </crashreport>

                      Rikk Flohr_Photography
                      Community Manager
                      Rikk Flohr_PhotographyCommunity Manager
                      Community Manager
                      February 27, 2024

                      You failed to answer any of my questions - we need to start with those please. 
                      Posting your crash report here does not usually help much.  It is a better idea to wait until someone asks for it.

                      Rikk Flohr: Adobe Photography Org
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