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Rhapsodys Blues
Rhapsodys Blues
Known Participant
March 28, 2023

P: Deleted photos not being deleted in Lightroom

  • March 28, 2023
  • 5 replies
  • 7403 views

Using the most recent version/update in Lightroom. For several days I have been avidly deleting photos to make room. Thousands of photos deleted. I have rarely seen the blue pop-up stating so. Almost none of the deleted photos have been even though they were initially darkened as if they were being deleted. Three full days of deleting and they are all still there. Complete waste of my time. 

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    5 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 10, 2023

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 10, 2023

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      October 10, 2023

      Greetings all,

       

      Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

      If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

      Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

       

      Thank you for your patience.

      Rikk Flohr: Adobe Photography Org
        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        August 9, 2023

        Cross-matching to bug numbers - changing status

        Rikk Flohr: Adobe Photography Org
          Theresa J
          Community Expert
          Theresa JCommunity Expert
          Community Expert
          March 28, 2023

          Can you share screen captures? Do you see the images you have tried to delete when you view your Lightroom cloud with a browser at lightroom.adobe.com? Have you tried deleting images in the browser?

            Rhapsodys Blues
            Rhapsodys BluesAuthor
            Known Participant
            March 28, 2023

            I just heard from a fellow photographer and they are also having this issue. I didn't screenshot no and all the photos are back where they were originally. I don't open Adobe in a browser, I could try that if that's a viable solution? Any photographs I try to delete, come right back/won't delete. This is ongoing! Thanks so much! 

            james treacletart
            james treacletart
            Known Participant
            May 6, 2023

            @james treacletart Sorry  to hear you having problems with accidental deletes.  The most common cause of this issue is accidentally selecting additional files when you are performing deletes.   I see deletions in your account coming from Lightroom, Lightroom Classic, and Mobile and occurring in large numbers in the last week so it's hard to isolate the issue.  I can only suggest that you  keep a close eye on what is selected at the time of deletion and do a check of the deleted files afterwards.  If you can find a specific case where it looks like extra files are deleted,  please private message me the details and we can look into it further.

             

            -Peter


            @PeterB217095629  Thank you for responding quickly. I completely understand and will monitor this issue. However, in the meantime I encountered another apparent Lightroom failure which I have tried to document in detail so you can follow up next week. Like others I now have to start exporting and deleting my Lightroom folders to avoid the 100 GB limit. I use a cross section of Adobe Apps (including Premiere, Acrobat etc.). There's a big monthly cost increase if I go for a plan with increased storage. Further, I don't want to commit to an exclusively Adobe storage plan so I need to export my photos to a cheaper cloud storage provider. Further, cleaning up 1 TB of storage would be far more challenging than cleaning up 100 GB. That's my motivation.
            So I started the process of exporting and deleting images. Most of my recent images came from my iPhone, and some from my digital SLR. Many of the newer folders have scanned negatives and slides dating back decades.

            The first dozen or so folders worked as expected. Then I started exporting a folder containing a mix of mp4 videos and jpg images imported from WhatsApp on my phone. The export function worked for the videos, but stopped part-way through exporting the images. I restarted my laptop, and the image export went further but still stopped before completing the export. So I documented what I could and it is in the attached document from MS Word - the images remain uncompressed to avoid losing detail. To help you track down this problem, I will try and avoid using Lightroom for anything except for image viewing for a few days.

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