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P: Erro de smart previews

Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Olá, tenho plano "Lightroom CC com 1TB" com 523GB de fotos (e poucos vídeos), num total de quase 46 mil fotos. No MacOS (Ventura 13.2.1), Lightroom 6.2, recém instalado - comprei o Mac nesta semana - ao clicar a opção 'Armazenar uma cópia de todas as visualizações inteligentes localmente em "Macintosh HD" recebo aviso que não há espaço suficiente, porque as smart previews dos meus 523GB de fotos estariam tomando 480GB (!!!) e eu só tenho 441GB livres. É certamente um bug, não há como meus RAWs originais enormes terem quase mesmo tamanho de visualizações ditas inteligentes. Já tentei desinstalar o Lightroom e reinstalar (ambos os procedimentos via app Creative Cloud) sem sucesso. Sugestões?! Obrigado!

Bug Fixed
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macOS

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8 Comments
Adobe Employee ,
Feb 17, 2023 Feb 17, 2023

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The developer would like to obtain a diagnostic log from you to review this issue. Can you provide one please? 

 

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.


When you have the log ready, please ping me here and I will contact you to recieve it. 

Thank you!

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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Hi, I got the log. How can I send it to you?

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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The log is likely too large to attach here or to send via Email. The best option is to share it via a Creative Cloud folder, Dropbox, or similar and then provide a link to the shared file. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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Hi, I got the log. How can I send it to you?

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Post a link to the log in a direct message to me here on the forum. I will pass it along to the engineer. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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Sent it, thanks

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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I've received the log and passed it along to the engineer. I will respond back on this thread when there is updated information. 

Thank you!

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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LATEST

Greetings all,

 

Updates for Adobe Photography products have been released.  The April 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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