P: Installations from Mac App Store fail on some operations

[Brandon32815975dp45]

I am unable to use the auto mask feature after the lastest October version 7.0 update. When trying to use an AI mask an error message comes up "Something went wrong - There was an unexpected error and your request could not be complete.". Under the masking panel, LR also does not recognize any human subjects. 

I am on MacOS 14.0 and have tried reinstalling LR. Is this a known bug currently or something wrong with my system/installation? 

[Adam32807844guz3]

Canon full-RAW CR2 files are showing as 'This selected photo is not supported by this feature'. 

It has been working fine for months with my Canon CR2 files, but in the past few days it has been showing this error message, even on files that have previously been denoised just fine. Files from just 5 hours ago are showing the message. 

Any ideas on how to rectify this?

[Atlanta328156667goa]

Now that Lightroom has updated, NONE of my editing is working. Nothing will stick except presets. texture doesn't work. masking doesn't work! HELP. 

[Rene328160842z98]

I'm having the same problem on my desktop Mac computer.  The 3 options (subject, sky, and background) are there, but clicking on them triggers a message

[Rebeccasunshine]

My LR updated tonight and now none of my editing tools are working besides my presets. I can not denoise or masking etc. Has anyone else had this issue? What can I do?

[maxsphotography]

I did a lot of research before posting this. Did all the troubleshooting tips. I shoot in RAW from a Canon R5, always have, I use denoise daily. All of a sudden, it didn't work today, and I noticed the app updated yesterday. I tried deleting the hidden file in other troubleshooting threads, I toggled the graphics processor thing on and off, my Macbook Pro software is the latest version (Sonoma) and has an M1 chip. Why isn't this working? Thank you.

[John Waller]

Which operating system are you running?

[Georgecook]

Updated to the new version of lightroom yesterday and now I cannot use the auto select for masking on subject, sky or background. I just get the error message as shown below. I have updated iOS, lightroom and restarted laptop. Can anyone help? It's super frustrating! 

[Georgecook]

Lightroom version: 7.0 MAS arm64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)
NGL Version: 1.35.0.19
WF Version: 6.0 743769e
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: macOS
OS Version: macOS 14 (23A344)
Application architecture: arm64
Computer model: MacBookPro18,3 / Apple M1 Pro
Logical processor count: 8
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,482.0 MB (9.0%)
Peak memory used by Lightroom: 1,938.0 MB
Memory cache size: 2,631.0 MB

Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: Neon
Camera Raw virtual memory: 532MB / 8191MB (6%)

Display: 3024x1964

Graphics Processor Info: Metal: Apple M1 Pro
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

[Rikk Flohr: Photography]

Did you install via the Mac App Store or the Creative Cloud app?

[Rikk Flohr: Photography]

Thank you for your reports. We are investigating. 

[maxsphotography]

More information: Lightroom recognizes that I have a graphics processor so there's no issue there. I have over 2GB free memory so that's not the issue either. Can anyone help me?

[Rikk Flohr: Photography]

Please go to Help>System Info… and provide us the exact installed version number of your software. 

[Brandon32815975dp45]

I am installed via the Mac App store.

[maxsphotography]

Lightroom version: 7.0 MAS arm64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)
NGL Version: 1.35.0.19
WF Version: 6.0 743769e
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: macOS
OS Version: macOS 14 (23A344)
Application architecture: arm64
Computer model: MacBookPro17,1 / Apple M1
Logical processor count: 8
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 532.0 MB (6.4%)
Peak memory used by Lightroom: 1,617.0 MB
Memory cache size: 1,621.3 MB

Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: Neon
Camera Raw virtual memory: 834MB / 4095MB (20%)

Display: 2880x1800

Graphics Processor Info: Metal: Apple M1
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

[Rikk Flohr: Photography]

You've posted in the Lightroom Classic forum by mistake. I will move you to the correct place. 

[maxsphotography]

Sorry. Thank you!

[Brandon32815975dp45]

Lightroom version: 7.0 MAS arm64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)
NGL Version: 1.35.0.19
WF Version: 6.0 743769e
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: macOS
OS Version: macOS 14 (23A344)
Application architecture: arm64
Computer model: MacBookPro18,1 / Apple M1 Pro
Logical processor count: 10
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 2,029.0 MB (12.3%)
Peak memory used by Lightroom: 2,300.0 MB
Memory cache size: 3,508.1 MB

Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 6
Camera Raw SIMD optimization: Neon
Camera Raw virtual memory: 735MB / 8191MB (8%)

Display: 3456x2234

Graphics Processor Info: Metal: Apple M1 Pro
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

[Gemma328290562g0l]

Hello,

My version of Lightroom updated today and now the masking tool no longer works. 

I use it for editing images of jewellery photographed on a white background. So I'm basically using the object tool to make masks. Whenever I select an area with the tool, the mask just doesn't appear. 

I have tried uninstalling, switching off and on again, logging out and back in and editing in both cloud and local areas. None of these options resolve the issue. I'm using a Macbook - Ventura 13.4.1.

Any help is greatly appreciated.

Many thanks!

[Rikk Flohr: Photography]

Please go to Help>System Info… and provide us the exact installed version number of your software. 

[Gemma328290562g0l]

Hi Rikk,

Thank you for getting back to me.

Here is the info:

Lightroom version: 7.0 MAS x64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)
NGL Version: 1.35.0.19
WF Version: 6.0 743769e
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: macOS
OS Version: macOS 13.4.1 (22F82)
Application architecture: x64
Computer model: MacBookAir9,1 / Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz
Logical processor count: 4
Processor speed: 1.1 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 777.0 MB (9.4%)
Peak memory used by Lightroom: 1,179.0 MB
Memory cache size: 1,502.8 MB

Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 388MB / 4095MB (9%)

Display: 2880x1800

Graphics Processor Info: Metal: Intel(R) Iris(TM) Plus Graphics
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_memory, al: No, dl: No
OS Media Capability: true

[Rikk Flohr: Photography]

You've posted in the wrong forum. This is the Lightroom Classic forum and you have Lightroom Desktop. I will move your post. 

[Gemma328290562g0l]

Ok, sorry about that. Thank you.

Does this seem to be a common issue then?

[Rikk Flohr: Photography]

Note: Only Mac App Store Versions numbered 7.0 are affected by this issue. Verify your installed version by going to Help>System Info… and reviewing the exact installed version number of your software. 

To correct this issue, you need to either:

1.  Uninstall the Mac App Store version and then Install Lightroom Desktop 7.0 from the Creative Cloud Desktop App
   or
2.  Install Lightroom Desktop 7.0.1 from the Mac App Store.

Either will fix this issue. 

Thank you for your patience. 

[Rikk Flohr: Photography]

See Pinned Post

[Brandon32815975dp45]

Hi Rikk,

Thank you for the solution. Do you have a timeframe when Lightroom 7.0.1 will be available?