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J
jpvisualize
Participant
October 1, 2023

P: Lightroom (Desktop and Web) showing X/0 PB instead of X/100GB like it normally did

  • October 1, 2023
  • 8 respuestas
  • 2718 visualizaciones

I am using Adobe under my University where I am offered a max of 100GB. As of maybe a month or two ago, I have noticed that when looking at my cloud storage at the top right of Lightroon, it is displaying that I have a storage of PB and that I have 0 free. I am not sure how my storage has went from displaying GB to PB,  but it woul dbe nice if this reverted back to normal 🙂

 

Thank You!

Michael (JP)

    Este tema ha sido cerrado para respuestas.

    8 respuestas

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    December 14, 2023

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      December 12, 2023


      We are working on improving the information in the future. Right now, the information for your org's license looks correct. 

      Rikk Flohr: Adobe Photography Org
        R
        Raphael34072081ii5s
        Participant
        December 12, 2023

        @Rikk Flohr: Photography Thanks for your reply. I don't know and neither do I know the person I should ask this question in my organisation because I'm an employee of a federal organization and it's huge. When I divide the 1700 GB (in total) by 85 (per Person), I get only 20 employees which is by far too little for my organization.

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          Community Manager
          December 11, 2023

          @Raphael34072081ii5s 

          Is that your team's/institution's allotment you are seeing?

          Rikk Flohr: Adobe Photography Org
            R
            Raphael34072081ii5s
            Participant
            December 11, 2023

            According to my plan when I log into my CC Account in the Browser I should have 85 GB of Cloud Storage. But when I open my Lightroom CC on my Desktop this image is shown, I had to google what PB is and apparently this should be 1700 GB of storage. Would be nice, but right now it's not working. Any ideas?

             

            Thanks in advance

              J
              jpvisualizeAutor
              Participant
              October 15, 2023

              Hello. I kindly request that this ticket be closed. I no longer need assistance. Thank you for your time and efforts.

              Rikk Flohr_Photography
              Community Manager
              Rikk Flohr_PhotographyCommunity Manager
              Community Manager
              October 12, 2023

              Thanks for the report. We've filed tickets with Lightroom Desktop and Web. 

              Rikk Flohr: Adobe Photography Org
                Rikk Flohr_Photography
                Community Manager
                Rikk Flohr_PhotographyCommunity Manager
                Community Manager
                October 12, 2023

                Updating Status 

                Rikk Flohr: Adobe Photography Org
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